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EMBARK
Boston, MA, United States
**Customer Support Representative** * Boston, MA * Full Time * Operations * Entry Level * High School Diploma or equivalent; 2-4 years of experience in a similar Customer Support environment. * College/Associates Degree or equivalent; 6 months to 3 years of experience in a similar Customer Support environment. * Experience with Zendesk or similar C
Job Source: EMBARKLusha
Boston, MA, United States
We are looking for a talented and dedicated Customer Support Representative to join our team and provide our clients with an AMAZING customer experience. Your primary responsibility will be to provide guidance and basic/complex troubleshooting to our customers regarding our products. You will serve as the primary point of contact for our customers
Job Source: LushaWorkRamp
Boston, MA, United States
**Customer Support Representative** Boston / Customer Success / Remote WorkRamp is the leading enterprise platform for corporate learning. Were out to revolutionize the way people onboard, train, and get certified across the business. Top companies like Zoom, Box, and Reddit trust WorkRamp to deliver amazing learning experiences for their customers
Job Source: WorkRampReggora
Boston, MA, United States
**Customer Support Representative** Boston, MA / Customer Success / Remote Full Time Reggora is a fast-growth, early stage fintech company transforming the market for real estate valuation. We are quickly building out our team following our recent Series B round of funding and are looking for motivated, experienced professionals to jump in and help
Job Source: ReggoraAbsolute Antibody Ltd
Boston, MA, United States
**Customer Support Representative Full time, Boston Area** The Absolute Antibody/Kerafast culture empowers individuals within our exciting, start-up environment. We place great emphasis on entrepreneurship, knowledge, and ability. The working environment is fast-paced and team-oriented. If you are interested in a motivating role where you wear many
Job Source: Absolute Antibody LtdDrizly
Boston, MA, United States
**Customer Support Representative (Remote)** Boston, MA / Drizly Customer Experience / Full-time **Who we are** **Who you are** **What the role is** This is an integral 40 hours/week (some additional hours may be required) position at Drizly that requires weekends and evenings. Some holiday work will be required. **In this role you will:** + Assist
Job Source: DrizlyMyomo, Inc.
Boston, MA, United States
Description The Technical Customer Support Representative will support internal and external stakeholders including sales and field personnel, clinicians, and the end user. The core function in this role is to provide customer support and troubleshooting, assisting with investigations as well as working to close out cases and RMA's. Our ideal cand
Job Source: Myomo, Inc.MP RPO
Andover, MA, United States
Who you are: The Customer Service Support Representative will be the face of NEO Lab, working with our various clients to input prescriptions for a variety of orthodontic appliances. As you gain tenure you are required to learn about basic oral structure, tooth anatomy, tooth numbering systems and a wide variety of basic orthodontic appliances, wi
Job Source: MP RPOBoston, MA, United States
Full-time, Remote (US)
Hurry up! We've got a dream to build!
BlueConic is a fast-growing Boston-based SaaS startup in search of an individual with grit and relentless curiosity. As the first line of support for our customers, you'll help to ensure their successful use of BlueConic. Plus, you'll leverage your dynamic mix of communication skills, problem-solving ability, and technical expertise to provide an efficient, effective, and seamless resolution to customer issues.
About BlueConic:
BlueConic is the market-leading customer data platform, which gives marketers the power to liberate their data and use it to improve marketing outcomes. Our mission is to make on out-sizedimpact, every day – for customers, for partners, for employees.
About the Job:
You will be joining our rapidly expanding Support function as a Customer Support Representative for BlueConic, responding to tickets, troubleshooting for customers, and ensuring we meet our SLAs.
In this role you will:
Gain expertise in the BlueConic platform by analyzing, troubleshooting, and addressing problems submitted by customers through BlueConic's ticketing system.
Collaborate with Customer Success Managers to gain the insight and context needed to resolve customer issues.
Provide first-tier support by owning the intake, processing, resolution, and escalation of tickets.
Utilize BlueConic's ticketing system to record a complete record of troubleshooting using internal notes and detailed instructions to the customer.
Stay current on all product releases and features to educate customers and overcome technical challenges.
Assist with the research, planning, and implementation of processes, workflows, and tools as defined by Support leadership.
Display intentional and cultivated engagement in meetings by asking questions and providing insight.
You have:
At least 2+ years working in a similar technical support role.
Experience working with customer data platforms, digital analytics, personalization, content management systems (CMSs), tag managers, data management platforms (DMPs), and/or web-based data and marketing technologies preferred.
Prior frontend development experience (including HTML, CSS, and JavaScript), with the ability to identify and resolve connection and coding errors.
Outstanding written and verbal communication skills.
Exceptional organizational skills, with the ability to prioritize multiple tasks/projects and adapt to changing needs, while maintaining meticulous attention to detail.
Strong eagerness to learn, ask questions, and contribute to the growth of a dynamic team.
You will stand out from the pack if you:
Understand how APIs can be used to send and retrieve information.
Have worked in the martech space and/or with enterprise software.
Have a wide variety of technical experience across multiple disciplines.
Have worked in a company with operations around the world.
Reasons to join us:
Help build the best marketing technology product ever, period.
Take advantage of great opportunities for career advancement
Work with big name brands to achieve their marketing goals
Exposure to a variety of web technologies, platforms, and strategies.
Interest in joining a fast-growing international team.
About BlueConic:
BlueConic is the market-leading customer data platform, which gives marketers the power to liberate their data and use it to improve marketing outcomes. Our clients use BlueConic to unify individual-level data and then use that single view across channels. Our SaaS platform is the solution for challenges marketers haven't been able to solve for years. We're headquartered in Boston and our development team works from the Netherlands. With more than 300 brands currently using the platform, our work is experienced by millions.
As a group, we are driven by "building the dream" - the collective passion, ethic, vision, and set of values channeled by a group to achieve a common goal of being extraordinary. Our goal is for BlueConic to be a fun, productive, welcoming, and safe space where BlueCrew members of all races, gender identities, gender expressions, sexual orientations, physical abilities, physical appearances, socioeconomic backgrounds, life experiences, nationalities, ages, religions, and beliefs are empowered to be able to make an outsized impact every day – for customers, for partners, for employees.
To join the BlueCrew is to:
Enjoy hard work and seek out a challenge.
Care deeply about your colleagues, the mission, and your results.
Draw energy from the task at hand and radiate it to motivate the people around you.
Have amazing ideas and be able to bring them to fruition.
Prioritize hustle over title and results over resumes.
Balance the pragmatic and systematic, repeatability and opportunism.
Refuse to compromise on quality, honesty, or dedication.
Insist on the highest caliber deliverables, especially when sharing externally, even when it seems excessive or nit-picky.
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Email Alert for Customer Support Representative jobs in Boston, MA, United States
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