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BlueConic
Boston, MA, United States
Full-time, Remote (US) Hurry up! We've got a dream to build! BlueConic is a fast-growing Boston-based SaaS startup in search of an individual with grit and relentless curiosity. As the first line of support for our customers, you'll help to ensure their successful use of BlueConic. Plus, you'll leverage your dynamic mix of communication skills, p
Job Source: BlueConicWorkRamp
Boston, MA, United States
**Customer Support Representative** Boston / Customer Success / Remote WorkRamp is the leading enterprise platform for corporate learning. Were out to revolutionize the way people onboard, train, and get certified across the business. Top companies like Zoom, Box, and Reddit trust WorkRamp to deliver amazing learning experiences for their customers
Job Source: WorkRampEMBARK
Boston, MA, United States
**Customer Support Representative** * Boston, MA * Full Time * Operations * Entry Level * High School Diploma or equivalent; 2-4 years of experience in a similar Customer Support environment. * College/Associates Degree or equivalent; 6 months to 3 years of experience in a similar Customer Support environment. * Experience with Zendesk or similar C
Job Source: EMBARKLusha
Boston, MA, United States
We are looking for a talented and dedicated Customer Support Representative to join our team and provide our clients with an AMAZING customer experience. Your primary responsibility will be to provide guidance and basic/complex troubleshooting to our customers regarding our products. You will serve as the primary point of contact for our customers
Job Source: LushaAbsolute Antibody Ltd
Boston, MA, United States
**Customer Support Representative Full time, Boston Area** The Absolute Antibody/Kerafast culture empowers individuals within our exciting, start-up environment. We place great emphasis on entrepreneurship, knowledge, and ability. The working environment is fast-paced and team-oriented. If you are interested in a motivating role where you wear many
Job Source: Absolute Antibody LtdMP RPO
Andover, MA, United States
Who you are: The Customer Service Support Representative will be the face of NEO Lab, working with our various clients to input prescriptions for a variety of orthodontic appliances. As you gain tenure you are required to learn about basic oral structure, tooth anatomy, tooth numbering systems and a wide variety of basic orthodontic appliances, wi
Job Source: MP RPODrizly
Boston, MA, United States
**Customer Support Representative (Remote)** Boston, MA / Drizly Customer Experience / Full-time **Who we are** **Who you are** **What the role is** This is an integral 40 hours/week (some additional hours may be required) position at Drizly that requires weekends and evenings. Some holiday work will be required. **In this role you will:** + Assist
Job Source: DrizlyMyomo, Inc.
Boston, MA, United States
Description The Technical Customer Support Representative will support internal and external stakeholders including sales and field personnel, clinicians, and the end user. The core function in this role is to provide customer support and troubleshooting, assisting with investigations as well as working to close out cases and RMA's. Our ideal cand
Job Source: Myomo, Inc.Boston, MA, United States
**Customer Support Representative**
Boston, MA / Customer Success / Remote Full Time Reggora is a fast-growth, early stage fintech company transforming the market for real estate valuation. We are quickly building out our team following our recent Series B round of funding and are looking for motivated, experienced professionals to jump in and help us scale.
Reggora is seeking a **Customer Support Representative** to immediately join our rapidly growing team and provide inbound technical support and onboarding support to the growing list of lender customers and property appraisers who use our platform technology. This role requires stellar technical troubleshooting, training, and account and relationship management skills to drive value outcomes and solve problems for our clients. This is a high-impact position with substantial growth and career development opportunities given the early stage and rapid growth trajectory of the company. ***Please note - this role will be working Mountain Time hours (11am-7pm EST).*** * Troubleshoot and provide technical support and training to property appraisers and lender customers who use Reggora's platform technology
* Measurably improve customer satisfaction and increase retention by helping customers achieve their business goals
* Drive referrals, renewals, case studies, and account growth
* Build and scale a customer knowledge base
* Work cross-functionally with Product and Engineering teams to ensure customer issues are escalated and resolved promptly and correctly
* Diligently track and report on usage data and support data across a range of features
* Identify and champion innovations and improvements to help drive the growth of our business
* 1-2 years experience in customer success, account management, or technical account management role, preferably within an enterprise SaaS company
* Experience with CRM, ticketing and messaging systems such as Salesforce, Zendesk, Talkdesk and Drift
* Knowledge of residential property appraisal and valuation and mortgage processes and industries a plus
* Strong training delivery skills with an ability to build rapport and earn the trust of customers
* A desire to solve problems and build relationships
* Sales and customer service experience a plus
* Desire to exceed goals and achieve results
* Attention to detail, thoroughness and an urgency to consistently set and meet deadlines
* Strong written and verbal communication skills
**Who Were Looking For:**
* You are fanatical about providing excellent client service and support and have excellent phone presence and technical skills
* Youre a motivated, self-starter who can power through ambiguity and work independently to achieve results
* Youre a collaborative team player who rolls up their sleeves, responds quickly and decisively, is flexible and open to change, and is able to productively work with the team to achieve company objectives
* You thrive in the fast-paced, dynamic start-up environment inherent to a high-growth technology company like Reggora
Email Alert for Customer Support Representative jobs in Boston, MA, United States
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