Customer Service Support Representative
Andover, MA, United States
Who you are:
The Customer Service Support Representative will be the face of NEO Lab, working with our various clients to input prescriptions for a variety of orthodontic appliances. As you gain tenure you are required to learn about basic oral structure, tooth anatomy, tooth numbering systems and a wide variety of basic orthodontic appliances, with many minor variations, and their functions. This position can require overtime hours, as needed, in times of increased workload.
ABOUT OUR CLIENT:
Our client NEOlab, or New England Orthodontic Laboratory, is a family-owned and family-run orthodontics manufacturer serving the Boston area. They are located in Andover, MA and are home to more than 120 employees.
Duties and Responsibilities:
Input patient data from doctors' prescriptions for orthodontic models or appliances
Field phone inquiries and operate a multi-line phone system
Make phone calls to doctor's offices to clarify or request missing information
Help with remakes and repairs when needed
Use UPS World Ship
Ability to multitask and cross train when needed in other areas
Follow detailed directions
Problem solve as needed
Learn when to ask for assistance and when to independently make decisions
Work as a team player
Work in a fast-paced manufacturing environment
Work in a stationary position for several hours at a time
Look at a computer screen for several hours at a time
MINIMUM EDUCATION AND WORK EXPERIENCE Detailed orientated
Great work ethic
Professional phone presentation
Time management skills
Must have a positive attitude and work well with others.