Email Alert for
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
Klaviyo
Boston, MA, United States
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the
Job Source: KlaviyoHingham Institution for Savings
Boston, MA, United States
About Hingham Institution for Savings Incorporated in 1834, Hingham Institution for Savings is one of America's oldest banks. The Bank provides commercial mortgage and relationship banking services in Boston, Nantucket, Washington, D.C. and the San Francisco Bay Area. Publicly-traded but family-run since 1993, our objective has been to build one of
Job Source: Hingham Institution for SavingsCommodity Forwarders Inc
Boston, MA, United States
Are you thinking about improving you career development and your professional growth? We invite you to join our successful logistics organization! Commodity Forwarders is looking for a full time Domestic Customer Service Agent to fill a position within our Operations department. This is a non-exempt position with an hourly rate between $19 – $22.50
Job Source: Commodity Forwarders IncDependable Cleaners
Boston, MA, United States
**Customer Service Representative - Boston area** **Department:** Customer Service **Location:** Boston, MA The ideal Customer Service Representative is a quick learner, has an outgoing professional demeanor, good attention to detail and enjoys working as part of a team. This is an excellent opportunity to begin your career with our incredible team
Job Source: Dependable CleanersEnterprise Mobility Inc
Boston, MA, United States
Overview The Seasonal Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provid
Job Source: Enterprise Mobility IncDependable Cleaners
Boston, MA, United States
**Customer Service Representative - Boston area** **Department:** Customer Service **Location:** Boston, MA The ideal Customer Service Representative is a quick learner, has an outgoing professional demeanor, good attention to detail and enjoys working as part of a team. This is an excellent opportunity to begin your career with our incredible team
Job Source: Dependable CleanersEMBARK
Boston, MA, United States
**Customer Support Representative** * Boston, MA * Full Time * Operations * Entry Level * High School Diploma or equivalent; 2-4 years of experience in a similar Customer Support environment. * College/Associates Degree or equivalent; 6 months to 3 years of experience in a similar Customer Support environment. * Experience with Zendesk or similar C
Job Source: EMBARKLusha
Boston, MA, United States
We are looking for a talented and dedicated Customer Support Representative to join our team and provide our clients with an AMAZING customer experience. Your primary responsibility will be to provide guidance and basic/complex troubleshooting to our customers regarding our products. You will serve as the primary point of contact for our customers
Job Source: LushaBoston, MA, United States
**Customer Support Representative Full time, Boston Area**
The Absolute Antibody/Kerafast culture empowers individuals within our exciting, start-up environment. We place great emphasis on entrepreneurship, knowledge, and ability. The working environment is fast-paced and team-oriented. If you are interested in a motivating role where you wear many hats and help to shape a growing company, this position is for you!
Kerafast, Inc. provides "Reagents for the Greater Good" as the next generation of research tools for life
science laboratories worldwide. Kerafast merged with Absolute Antibody Ltd in 2018, UK-based company with a vision to make recombinant antibody technology accessible to all.
Both Kerafast and Absolute Antibody partner with universities and other life science research
institutions to make investigators' rare and unique laboratory-derived materials available to the
research community. This position will spend time on customer service activities for both sides of the company.
Located in Bostons exciting Seaport Innovation district, the office is easily accessible by public transportation.
**Job Description:**
The Customer Support Representative will help to provide an exceptional experience for our customers, playing a critical role in building customer relationships and representing the organization. The Customer Support Representative is responsible for taking customer orders by phone, fax and email as well as shipping and tracking orders. The Customer Support Representative will work closely with the Customer Support Team to ensure timely responses to customer inquiries and to escalate any customer satisfaction or technical service issues appropriately.
Due to the unprecedented COVID-19 situation, we adhere to all Covid-19 rules and guidelines. Employees are expected to be in office 5 days a week with possibility of working from home at times.
This position also needs to be able to lift up to 20 pounds
**Responsibilities:**
- Interface with customers through phone, fax and email, ensuring the best possible customer experience.
- Communicate with the UK office and stay apprised of backordered product
- Triage incoming communications, take orders and issue quotations.
- Escalate issues, track and manage lost/delayed orders and customer complaints
- Provide required documentation related to orders to meet shipping requirements (e.g. material safety data sheets, certificates of analysis, shipping cost estimates, etc.)
- Maintain and utilize customer database through company customer relationship management (CRM) software, called SAGE, providing reports as required
- Prepare daily shipments of products (domestic and international)
- Ensure on-time shipment and delivery of products
- Proactively monitor importation/customs, and act on any issues
- Communicate with customers to assess their satisfaction with the company and its products
- Maintain shipping supplies (labels, packing, boxes, etc.)
- Assist in managing product inventory, packaging and stock levels
- Be able to lift packages up to 20 pounds
**Qualifications:**
- BA/BS or AB in business, marketing, communications or a life science discipline.
- Self- motivated with a positive attitude
- Attention to detail
- Excellent written and verbal communication skills
- Able to adapt changes in workplace environment and work processes
- General shipping knowledge is desired
- Customer support experience is desired- Professional and friendly demeanor
- Ability to work independently and make decisions when necessary
- Team player with the ability to multi-task
- Experience with FedEx is desired
- Experience with outlook, excel and google docs preferred
- Experience or internship in a customer-facing/interacting role is desired
- Ability to work 40 hours per week, approximately 9 am-5 pm.
Anyone interested please send your resume [email protected]
Email Alert for Customer Support Representative Boston, MA jobs in Boston, MA, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.