Customer Support Representative
Boston, MA, United States
**Customer Support Representative**
* Boston, MA
* Full Time
* Operations
* Entry Level
* High School Diploma or equivalent; 2-4 years of experience in a similar Customer Support environment.
* College/Associates Degree or equivalent; 6 months to 3 years of experience in a similar Customer Support environment.
* Experience with Zendesk or similar CRM software
* Strong interpersonal and communication skills
* Comfortable translating complex scientific and/or technical concepts into easy to understand, actionable information for our customers
* Must be available to work nights and weekends
* Must love dogs!
* Dog-friendly office
* Perks tailored for dog lovers including subsidized dog-walking services and paw-ternity leave
* Startup perks with big-company benefits
* Competitive salaries, all-inclusive health care, and equity participation
* A flexible vacation policy along with paid maternal and paternal leave
* Fully-stocked office snack bar and regular office events
* New iMacs and MacBook Pros
* Continuing education including attending conferences
+ a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
+ a person who was discharged or released from active duty because of a service-connected disability.