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Evident Scientific
Waltham, MA, United States
Customer Support Representative Job ID #: 1656 Company: Evident Posting Date: Jun 4, 2024 Working Location: MASSACHUSETTS, WALTHAM; MASSACHUSETTS, WESTBOROUGH; Texas, Houston Are you looking for a company that cares about people’s lives and health, including yours? At EVIDENT, we help make people’s lives healthier, safer and more fulfilling, e
Job Source: Evident ScientificReggora
Boston, MA, United States
**Customer Support Representative** Boston, MA / Customer Success / Remote Full Time Reggora is a fast-growth, early stage fintech company transforming the market for real estate valuation. We are quickly building out our team following our recent Series B round of funding and are looking for motivated, experienced professionals to jump in and help
Job Source: ReggoraGreater Lawrence Family Health Center
Boston, MA, United States
Established in 1980, the Greater Lawrence Family Health Center (GLFHC) is a multi-site mission-driven non-profit organization employing over 700 staff whose primary focus is providing the highest quality patient care to residents throughout the Merrimack Valley. Nationally recognized as a leader in community medicine (family practice, pediatrics, i
Job Source: Greater Lawrence Family Health CenterEMBARK
Boston, MA, United States
**Customer Support Representative** * Boston, MA * Full Time * Operations * Entry Level * High School Diploma or equivalent; 2-4 years of experience in a similar Customer Support environment. * College/Associates Degree or equivalent; 6 months to 3 years of experience in a similar Customer Support environment. * Experience with Zendesk or similar C
Job Source: EMBARKLusha
Boston, MA, United States
We are looking for a talented and dedicated Customer Support Representative to join our team and provide our clients with an AMAZING customer experience. Your primary responsibility will be to provide guidance and basic/complex troubleshooting to our customers regarding our products. You will serve as the primary point of contact for our customers
Job Source: LushaWorkRamp
Boston, MA, United States
**Customer Support Representative** Boston / Customer Success / Remote WorkRamp is the leading enterprise platform for corporate learning. Were out to revolutionize the way people onboard, train, and get certified across the business. Top companies like Zoom, Box, and Reddit trust WorkRamp to deliver amazing learning experiences for their customers
Job Source: WorkRampBlueConic
Boston, MA, United States
Full-time, Remote (US) Hurry up! We've got a dream to build! BlueConic is a fast-growing Boston-based SaaS startup in search of an individual with grit and relentless curiosity. As the first line of support for our customers, you'll help to ensure their successful use of BlueConic. Plus, you'll leverage your dynamic mix of communication skills, p
Job Source: BlueConicEvident Scientific
Watertown, MA, United States
Customer Support Representative Job ID #: 1656 Company: Evident Posting Date: Jun 4, 2024 Working Location: MASSACHUSETTS, WALTHAM; MASSACHUSETTS, WESTBOROUGH; Texas, Houston Are you looking for a company that cares about people’s lives and health, including yours? At EVIDENT, we help make people’s lives healthier, safer and more fulfilling,
Job Source: Evident ScientificBoston, MA, United States
Description
The Technical Customer Support Representative will support internal and external stakeholders including sales and field personnel, clinicians, and the end user. The core function in this role is to provide customer support and troubleshooting, assisting with investigations as well as working to close out cases and RMA's.
Our ideal candidate is highly personable; he/she is able to demonstrate a level of care toward our users, clinicians, and staff as well as a drive to help solve their problems and ease frustrations!
The Technical Customer Support Representative may also assist with packaging, shipping, testing, and product servicing. Our ideal candidate is aware that we are held to FDA regulatory compliance standards, and works to support patient safety and satisfaction where possible through aligning with a systematic, quality-informed methodology.
Responsibilities
Answer support calls and emails in a timely manner, scheduling and leading support and troubleshooting for Myomo's product lines.
Configure, test/troubleshoot, and update laptops and MyoPro devices as needed.
Update Google sheets, entering both case and RMA data in the product lifecycle management/QMS.
Process and close Software-Games Tickets.
Ensure FDA compliance.
Receive, package, and ship RMA’s, quoting and processing PO's for repairs when appropriate.
Requirements
High school diploma or GED and 1+ years’ of customer service/support.
Strong written/verbal and interpersonal communication, as well as promptness in responding to customer queries. (We shoot for within 24 hours!)
Capacity to be both well-organized yet adaptable; the ideal candidate will operate in a structured manner - yet be able to flex priorities if needed in a fast-paced, evolving environment.
Ability to work effectively both in a cross-functional, collaborative setting, and independently.
Strong attention to detail and ability to follow written instructions.
Fundamental computer literacy, including MS Office / G Suite/ Slack, etc.
Ability to lift 15 pounds.
Preferred: Associate's degree in a relevant field of study.
Database management and/or QMS system experience.
Proficiency with MS Excel spreadsheets.
Medical device industry background, or regulatory environment exposure.
Prior experience supporting a hardware-software device. (Electromechanical an even bigger plus!
Product inspection and testing background.
3 years’ experience in a related role.
About Myomo, Inc Myomo, Inc. is a medical myoelectric company that offers expanded mobility for those suffering from neurological disorders and upper-limb paralysis. Myomo develops and markets the MyoPro product line of lightweight, non-invasive, powered arm braces (orthoses) to restore function in the paralyzed or weakened arms and hands of individuals that have suffered a stroke, spinal cord or nerve injury such as brachial plexus injury, or other neuro-muscular disability such as amyotrophic lateral sclerosis (ALS) or multiple sclerosis (MS). It is the only device that, sensing a patient’s own neurological signals through non-invasive sensors on the arm, can restore their ability to use their arms and hands so that they can return to work, live independently and reduce their cost of care.
At Myomo, we are driven by a mission to enable independence and confidence for stroke survivors as well as those living with ALS, MS, and other neurological disorders. Our teams continue to break through barriers, defining the limits of what is possible in both medical device robotics and our global system of care.
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Email Alert for Technical Customer Support Representative jobs in Boston, MA, United States
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