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Thena
Palo Alto, CA, United States
Requirements Excellent communication and interpersonal skills Ability to build and maintain strong customer relationships Strong organization and time management skills Ability to work independently and as part of a team Experience with customer success tools and platforms such as Salesforce, Intercom, or HubSpot Responsibilities The Customer Suc
Job Source: ThenaProdigal
Mountain View, CA, United States
[Full Time] Customer Success Manager at Prodigal (United States) | BEAMSTART Jobs Customer Success Manager Prodigal United States Date Posted 19 Jun, 2023 Work Location Mountain View, United States Salary Offered Not Specified Job Type Full Time Experience Required No experience required Remote Work No Stock Options No Vacancies 1 available A
Job Source: ProdigalNanonets
Palo Alto, CA, United States
About Us Nanonets has a vision to help computers see the world starting with reading and understanding documents. Machine Learning (ML) is no longer a futuristic concept—it's a present-day powerhouse transforming the business landscape. Nanonets is at the forefront of this transformation, offering innovative ML solutions designed to make document
Job Source: NanonetsBynder
San Carlos, CA, United States
Bynder is seeking a motivated individual who is eager to help customers get the most value possible from their Bynder Platform. As a Customer Success Manager, you have a strong background in advising and guiding clients in using cloud-based technology platforms. You will be responsible for establishing and maintaining strong relationships, driving
Job Source: BynderZL Tech
Milpitas, CA, United States
Customer Success Manager ZL Tech is a company which focuses on customers first, working across the globe serving large enterprises from all industries. As a Customer Success Manager, you will be a part of a team focused on delivering business value across our platform as our customers' trusted advisor. You will be focused on building loyalty to e
Job Source: ZL TechVeryfi, Inc.
San Mateo, CA, United States
[Full Time] Customer Success Manager at Veryfi, Inc. (United States) | BEAMSTART Jobs Customer Success Manager Veryfi, Inc. United States Date Posted 31 Oct, 2022 Work Location San Mateo, CA, United States Salary Offered $110000 — $140000 yearly Job Type Full Time Experience Required 6+ years Remote Work No Stock Options No Vacancies 1 availa
Job Source: Veryfi, Inc.Lily AI
Mountain View, CA, United States
About Lily AI: Lily AI is a female-founded retail AI company empowering retailers and brands by bridging the gap between merchant-speak and customer-speak. Leveraging computer vision, natural language processing, machine learning, and vertical-specific large language models (LLMs), Lily AI enhances customer shopping experiences by injecting consum
Job Source: Lily AIBalsam Brands
Redwood City, CA, United States
Job Description As Customer Success Manager, you will oversee the strategic direction for our B2B Customer Service Model. Together with the B2B Business Manager you will develop the strategy and long-term vision for the customer experience, from awareness to post-sale service, fostering loyalty and creating raving fans! You will work with the Cust
Job Source: Balsam BrandsPalo Alto, CA, United States
BitGo is the leader in digital asset financial services, providing institutional investors with liquidity, custody, and security solutions. Founded in 2013, BitGo pioneered the multi-signature wallet and is the first digital asset company to focus exclusively on serving institutional clients. Active in both centralized and decentralized finance, BitGo offers market leading trading, lending, and borrowing services through its prime brokerage services and acts as the custodian for WBTC, the leading global stablecoin for Bitcoin. In 2020, BitGo launched BitGo Portfolio and Tax, providing clients with a full-stack solution for digital assets. In 2018, it launched BitGo Trust Company, the first qualified custodian purpose-built for storing digital assets. BitGo processes approximately 20% of all global Bitcoin transactions, and supports over 600 coins and tokens. BitGo provides the security and operational backbone for more than 1500 institutional clients in 50 countries, including many regulated entities and the world’s top cryptocurrency exchanges and platforms. BitGo is backed by Goldman Sachs, Craft Ventures, Digital Currency Group, DRW, Galaxy Digital Ventures, Redpoint Ventures, and Valor Equity Partners.
Our Customer Success Managers work closely with institutional clients and partners providing white glove service in discovering their business needs ensuring they are optimizing our suite of BitGo products.
Responsibilities:
Guide new customers through the onboarding process, ensuring a smooth transition and understanding of our products/services.
Customer Onboarding: Guide new customers through the onboarding process, ensuring a smooth transition and understanding of our products/services.
Relationship Management: Develop and maintain strong, long-lasting relationships with clients, acting as their primary point of contact.
Support: Provide timely and effective support to address customer inquiries, issues, and requests, escalating as needed to ensure prompt resolution.
Product Education: Educate customers on the features and capabilities of our products/services, helping them to maximize their usage and achieve their goals.
Customer Feedback: Gather and relay customer feedback to internal teams to inform product development, marketing strategies, and overall customer experience enhancements.
Skills & Experience:
At least 2+ years of experience with hands-on client facing roles in the technology or finance sectors
Strong desire to learn, curiosity to understand how things work
Motivation to be a champion of customers and represent their voice with empathy
Entrepreneurial approach to owning responsibilities with strong accountability to delivering outcomes
Ability to handle conflicting priorities, creative problem solving skills
Strong written and verbal communication skills
Experience in the cryptocurrency trading, custody space preferred
Why Join BitGo?
Disrupting an industry takes vision, innovation, passion, technical chops, drive to deliver, collaboration, and execution. Join a team of great people who strive for excellence and personify our corporate values of ownership, craftsmanship, and open communication. We are looking for new colleagues who bring innovative ways of thinking and problem solving, and who want risks to be part of the team that changes the world’s financial markets.
Here are some of the benefits of working at BitGo:
Competitive base salary, bonus and stock options
100% company paid health insurance for employee, partner and dependents
Up to 5% 401k company match
Paid parental leave, paid vacation
Free custom lunches, dinners and snacks
Computer equipment and workplace furniture to suit your needs
Great colleagues and inspiring startup environment
Benefits may vary based on location
Cryptocurrencies are the most disruptive change the financial services industry has seen in years. Join us and you’ll be able to look back and say you were part of the team that transformed investing.
Pay Transparency Notice: Depending upon your leveling and location, the compensation for this role averages between $100,000 - $120,000 USD base salary. Equity, an annual performance bonus and the benefits outlined below are also a part of this role's package.
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Email Alert for Customer Success Manager jobs in Palo Alto, CA, United States
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