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Skan
Menlo Park, CA, United States
Customer Success Manager with consulting experience in technologies such as automation, process and task mining, business process management, workforce intelligence, desktop process analytics As a Customer Success Manager, you will have the opportunity to play a crucial part in all stages of the customer relationship and have high-level monitoring
Job Source: SkanPermitFlow
San Jose, CA, United States
About PermitFlow PermitFlow’s mission is to streamline and simplify construction permitting in the $1.6 trillion United States construction market. Our software reduces time to permit, supporting permitting end-to-end including permit research, application preparation, submission, and monitoring. We’ve raised $5.5m+ led by Initialized Capital, Y
Job Source: PermitFlowNetomi
San Mateo, CA, United States
[Full Time] Customer Success Manager at Netomi (United States) | BEAMSTART Jobs Customer Success Manager Netomi United States Date Posted 30 Nov, 2022 Work Location San Mateo, CA, United States Salary Offered Not Specified Job Type Full Time Experience Required No experience required Remote Work No Stock Options No Vacancies 1 available Netom
Job Source: NetomiBolster
Santa Clara, CA, United States
About Bolster Bolster turns the security paradigm upside down and removes threats and digital risks before an attack occurs. Our protection extends beyond the enterprise to customers and partners. Our approach is the antithesis of today's cyber defense strategy, which is to wait for an attack than try and prevent it. Or worse, assume you have been
Job Source: BolsterObsidian Security
Palo Alto, CA, United States
About Us: Obsidian Security was founded in 2017 to solve the unaddressed blindspot of SaaS Security. SaaS applications provide the tools employees need to succeed and hold the business' most critical information. If those tools become unavailable or that data is jeopardized, there is a detrimental impact on the organization. Obsidian proudly offe
Job Source: Obsidian SecuritySwivl
Menlo Park, CA, United States
Swivl is a reflective tools company. We’re a passionate, distributed team of technologists, educators, and innovators committed to improving our education system to meet the present and future needs. Over 75,000 schools use our award-winning tools and we just launched a new product-category defining tool! We are a distributed team with offices in C
Job Source: SwivlSignifyd
San Jose, CA, United States
As a Customer Success Manager (CSM), you'll report to our Manager of Customer Success and manage the success and net retention of your portfolio of customers. You will combine technology expertise, business acumen and passion for customer success to promote our customers' and company's expected outcomes. We are looking for team members who are exci
Job Source: SignifydBitGo, Inc.
Palo Alto, CA, United States
BitGo is the leader in digital asset financial services, providing institutional investors with liquidity, custody, and security solutions. Founded in 2013, BitGo pioneered the multi-signature wallet and is the first digital asset company to focus exclusively on serving institutional clients. Active in both centralized and decentralized finance, Bi
Job Source: BitGo, Inc.Mountain View, CA, United States
About Lily AI:
Lily AI is a female-founded retail AI company empowering retailers and brands by bridging the gap between merchant-speak and customer-speak. Leveraging computer vision, natural language processing, machine learning, and vertical-specific large language models (LLMs), Lily AI enhances customer shopping experiences by injecting consumer-centric language throughout the retail technology ecosystem. Interoperable with leading eCommerce platforms, Lily AI maximizes existing tech investments to deliver upwards of 9-figure revenue lift through improved product attribution, enhanced discovery, and higher customer conversion. Learn more at www.lily.ai.
Overview:
As a Customer Success Manager at Lily, you'll be managing our Enterprise clients - driving adoption and outcomes leading to revenue growth, renewals, expansion, and advocacy across your book of business.
This is an exciting opportunity for an experienced Customer Success Manager to help shape the future of our Customer Outcomes.
In this role, you will:
Partnering with our customers to deliver predictable outcomes and experiences for their end users and predictable growth for their business
Delivering and communicating ROI for our customers, throughout the customer lifecycle
Being the trusted partner for the customer on use-case and product functionality
Create customer deliverables (presentations, business process enhancements, strategy recommendations and updates) suitable for a diverse set of constituents from senior executives to end users
Represent Lily as a domain and product expert in customer interactions, industry and corporate events, and online in both customer-facing and internal communities
Build relationships with key stakeholders in the customer's organization to enable a great customer experience and capture any concerns from a commercial perspective
Serve as an important source for information regarding the customer's business needs and provide customer feedback to internal stakeholders within Product Management, Sales, and Marketing
Partner internally with Account Executive to identify areas of potential cross-sell and upsell opportunities and ensure non-event renewals
Assist with customer support related activities such as ticketing and knowledge base article creation and maintenance via our support systems and tools
What we consider critical for the role:
You love partnering with and advocating for customers through your best-in-class understanding of Customer Success concepts, best practices, and execution strategies
Experience in working with complex, multi-divisional, multi-geographical customers
Possesses the ability to interface with C-level executives to drive program strategy and ROI
Ability to create structure in ambiguous situations and design effective processes
You have experience working as part of, and delegating to, a cross functional team (including sales, product, engineering, and marketing)
You have 2-3 years of hands-on experience with Customer Success Management in SaaS environment (managing Enterprise and Strategic accounts)
You have experience running discovery and feedback sessions with customers to gather intelligent product feedback and recommendations from customers
A technical degree from 4-year university (computer science, engineering, math, etc.) or recently completed a bootcamp program
Expertise of working with retail brands and in multiple areas of the e-commerce and retail tech ecosystem and concepts including site search, attribution, analytics, CDPs, PIMs, personalization, A/B testing
Currently, we are hiring from the following states – (candidates must be in current residence or open to relocating):
Alabama
Arizona
California
Colorado
Connecticut
Florida
Georgia
Illinois
Indiana Massachusetts
Minnesota
Nevada
New Jersey
New York
North Carolina
Oregon
Pennsylvania
Rhode Island
Tennessee
Texas
Utah
Virginia
Washington
Compensation is competitive and will be determined based on a combination of experience, seniority, internal, external equity and location. For some context: this position in the US would pay between $100,000-140,000 USD per year, depending on experience and seniority. In other regions, compensation will be adjusted for local currency and local market rates. Lily AI compensation policy is calculated with a focus on equity and where employees can thrive.
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Manager, Customer Success jobs in Mountain View, CA, United States
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