Customer Success Manager

Palo Alto, CA, United States

Requirements Excellent communication and interpersonal skills

Ability to build and maintain strong customer relationships

Strong organization and time management skills

Ability to work independently and as part of a team

Experience with customer success tools and platforms such as Salesforce, Intercom, or HubSpot

Responsibilities The Customer Success Manager will be responsible for managing customers, growing Thena adoption in the company, maintaining healthy retention, and growing revenue from existing customers

The role will also involve building training materials, documentation, joining in-person events, and hosting webinars to drive customer success and satisfaction

If you are a customer-focused and results-driven individual with a desire to help shape the future of customer experience, then we encourage you to apply for the Customer Success Manager role at Thena

Act as the primary point of contact for customers, building strong relationships and understanding their business needs

Develop and execute account plans to increase Thena adoption, retention, and revenue growth

Build training materials, documentation, and conduct onboarding sessions with customers to ensure successful adoption of Thena

Work closely with the sales team to identify upsell and cross-sell opportunities

Host webinars and participate in in-person events to promote Thena and drive customer success

Monitor customer health and usage metrics, identifying potential issues and proactively working to address them

Provide exceptional customer support, resolving issues and managing escalations when necessary

Benefits Competitive salary and benefits package, including insurance for self and family

Best-in-class equipment to work with

ESOPs to build long-term wealth

The opportunity to work in a fun and fast-paced startup environment

Estimated Salary: $20 to $28 per hour based on qualifications

Qualifications Requirements Excellent communication and interpersonal skills

Ability to build and maintain strong customer relationships

Strong organization and time management skills

Ability to work independently and as part of a team

Experience with customer success tools and platforms such as Salesforce, Intercom, or HubSpot

Responsibilities The Customer Success Manager will be responsible for managing customers, growing Thena adoption in the company, maintaining healthy retention, and growing revenue from existing customers

The role will also involve building training materials, documentation, joining in-person events, and hosting webinars to drive customer success and satisfaction

If you are a customer-focused and results-driven individual with a desire to help shape the future of customer experience, then we encourage you to apply for the Customer Success Manager role at Thena

Act as the primary point of contact for customers, building strong relationships and understanding their business needs

Develop and execute account plans to increase Thena adoption, retention, and revenue growth

Build training materials, documentation, and conduct onboarding sessions with customers to ensure successful adoption of Thena

Work closely with the sales team to identify upsell and cross-sell opportunities

Host webinars and participate in in-person events to promote Thena and drive customer success

Monitor customer health and usage metrics, identifying potential issues and proactively working to address them

Provide exceptional customer support, resolving issues and managing escalations when necessary

Benefits Benefits Competitive salary and benefits package, including insurance for self and family

Best-in-class equipment to work with

ESOPs to build long-term wealth

The opportunity to work in a fun and fast-paced startup environment

Estimated Salary: $20 to $28 per hour based on qualifications

Quick Apply Full-time 14 hours ago Full Job Description Thena is a pre-seed startup that is redefining customer experience for businesses.

We are looking for a Customer Success Manager to join our team in our Palo Alto office.

The Customer Success Manager will be responsible for managing customers, growing Thena adoption in the company, maintaining healthy retention, and growing revenue from... existing customers.

The role will also involve building training materials, documentation, joining in-person events, and hosting webinars to drive customer success and satisfaction.

If you are a customer-focused and results-driven individual with a desire to help shape the future of customer experience, then we encourage you to apply for the Customer Success Manager role at Thena.

Role:

Act as the primary point of contact for customers, building strong relationships and understanding their business needs.

Develop and execute account plans to increase Thena adoption, retention, and revenue growth.

Build training materials, documentation, and conduct onboarding sessions with customers to ensure successful adoption of Thena.

Work closely with the sales team to identify upsell and cross-sell opportunities.

Host webinars and participate in in-person events to promote Thena and drive customer success.

Monitor customer health and usage metrics, identifying potential issues and proactively working to address them.

Provide exceptional customer support, resolving issues and managing escalations when necessary.

Requirements Excellent communication and interpersonal skills.

Ability to build and maintain strong customer relationships.

Strong organization and time management skills.

Ability to work independently and as part of a team.

Experience with customer success tools and platforms such as Salesforce, Intercom, or HubSpot.

Benefits Competitive salary and benefits package, including insurance for self and family.

Best-in-class equipment to work with.

ESOPs to build long-term wealth.

The opportunity to work in a fun and fast-paced startup environment.

Quick Apply.

Estimated Salary: $20 to $28 per hour based on qualifications Company information

Thena keeps track of shared Slack channels with customers. Organizes customer channels with request identification, connects to internal tools, allows customer escalations, notifies teams, and analyzes behavior.Thena started in April 2022 by former Branch and Goldman Sachs executives with a vision of redefining customer communication and intelligence. We raised pre-seed from Pejman Nozad of Pear VC, Ben Narasin of Tenacity Fund, Mike Molinet of Branch, Michael Katz of mParticle, Coby Berman of Radar, J Zac of Lattice and others.

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