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BitGo
Palo Alto, CA, United States
BitGo is the leader in digital asset financial services, providing institutional investors with liquidity, custody, and security solutions. Founded in 2013, BitGo pioneered the multi-signature wallet and is the first digital asset company to focus exclusively on serving institutional clients. Active in both centralized and decentralized finance, Bi
Job Source: BitGoBolster Inc.
Santa Clara, CA, United States
About Bolster Bolster turns the security paradigm upside down and removes threats and digital risks before an attack occurs. Our protection extends beyond the enterprise to customers and partners. Our approach is the antithesis of today's cyber defense strategy, which is to wait for an attack than try and prevent it. Or worse, assume you have been
Job Source: Bolster Inc.Thena
Palo Alto, CA, United States
Requirements Excellent communication and interpersonal skills Ability to build and maintain strong customer relationships Strong organization and time management skills Ability to work independently and as part of a team Experience with customer success tools and platforms such as Salesforce, Intercom, or HubSpot Responsibilities The Customer Suc
Job Source: ThenaProdigal
Mountain View, CA, United States
[Full Time] Customer Success Manager at Prodigal (United States) | BEAMSTART Jobs Customer Success Manager Prodigal United States Date Posted 19 Jun, 2023 Work Location Mountain View, United States Salary Offered Not Specified Job Type Full Time Experience Required No experience required Remote Work No Stock Options No Vacancies 1 available A
Job Source: ProdigalHarmonic Inc.
San Jose, CA, United States
Description Customer Success Manager Harmonic is the worldwide leader in software-based cable access solutions. We revolutionized cable access networking with the industry's first virtualized cable access solution, enabling cable operators to deploy gigabit internet services more flexibly and efficiently to consumers' homes and mobile devices. Mo
Job Source: Harmonic Inc.Smartsheet
San Jose, CA, United States
Smartsheet is looking for a proven leader to help build, operate, and scale our Customer Success team. As Manager of Customer Success , you will build and manage a team of Customer Success professionals and partner with other Managers and Sr Manager of Customer Success in Costa Rica and the Director of Customer Success in the US to execute on the
Job Source: SmartsheetProdigal
Mountain View, CA, United States
[Full Time] Customer Success Manager - US at Prodigal (United States) | BEAMSTART Jobs Customer Success Manager - US Prodigal United States Date Posted 01 Dec, 2022 Work Location Mountain View, United States Salary Offered Not Specified Job Type Full Time Experience Required No experience required Remote Work No Stock Options No Vacancies 1 a
Job Source: ProdigalTreasure Data
Mountain View, CA, United States
Your Role: Are you an expert Customer Success professional looking for collaborative and exciting new opportunity? Treasure Data just might be the right place for you! Our Customer Success team partners with existing customers in a steadfast pursuit to grow the value CDP brings their organization. As a Customer Success Manager you will lead the d
Job Source: Treasure DataMilpitas, CA, United States
Customer Success Manager
ZL Tech is a company which focuses on customers first, working across the globe serving large enterprises from all industries. As a Customer Success Manager, you will be a part of a team focused on delivering business value across our platform as our customers’ trusted advisor.
You will be focused on building loyalty to ensure long-term client retention and growth by presenting product information, addressing customer issues and helping the sales team with expansion and renewals. You will actively manage a group of customers on their journeys from getting implemented onward. You will be the guide to our customers in understanding why customer experience is essential and how they can creatively address the needs of their users.
RESPONSIBILITIES
Helping clients maximize the value of their investment in the company’s products/services by identifying ways to improve performance, maximizing adoption rates and delivering high renewal rates. In this role, you should expect these responsibilities to be part of your day-to-day schedule:
Establish trust at multiple customer levels.
Drive positive renewals and build relationships with champions, decision-makers, and sponsors in coordination with sales account managers
Drive high customer reference willingness
Support the onboarding process for each new customer, from technical evaluation onwards
Drive regular and meaningful customer success review
Assist the sales account team in identifying and driving expansion and adoption of our software and services
Provide critical insights to the product team to improve our developing platform
Maintain customer health and introduce new, valuable features as they become relevant on the customer journey
Educate champions and their teams on the value of our solution, and help uncover use cases before they become emergencies
Contribute to initiatives outside of customer conversations that better the customer experience, both low-touch and high-touch
QUANTITATIVE EXPECTATIONS
Ensure positive customer renewal, champion sentiment, and executive sponsorship.
Achieve customer reference willingness and meet net retention rate targets.
Coordinate and execute regular success reviews, handle customer tickets successfully.
Collaborate with account executives on planning, expansion, and retention.
Analyze and derive total addressable market, manage customer license utilization
REQUIRED SKILLS AND QUALIFICATIONS
3-5 years in enterprise software customer experience
Technical curiosity or experience paired with the ability to learn and master company solutions and domain
Proficiency in clear customer communication, devising strategies for base expansion and retention.
Demonstrated success in educating and cultivating relationships with executive decision-makers, with a track record of business adoption and expansion.
Exceptional creative and critical thinking with a preemptive approach.
Strong communication, presentation, and adaptability to swiftly adjust strategies for customer needs.
Proven ability to manage multiple complex customer journeys simultaneously
PREFERRED SKILLS
Industry specific domain and product expertise
Experience managing accounts for a product that solves the most complex problems across many business units
Experience working with SaaS products
About ZL Technologies
Founded in 1999, ZL Technologies has proven itself as the specialized provider of electronic data management software for the most demanding large enterprise environments. Award-winning ZL solutions address e-discovery, compliance, records management, storage optimization and data analytics needs.
Built upon the industry’s most scalable platform, ZL offers today’s leading organizations the ability to comprehensively manage the entirety of their digital assets. To accomplish this challenge, ZL engineered several complex technologies into one seamless solution in order to manage billions of documents from a consolidated point of control.
ZL Tech is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
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Customer Success Manager jobs in Milpitas, CA, United States
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