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Conversica
San Mateo, CA, United States
The Customer Success Manager (CSM) is responsible for driving customer growth, adoption and success with Conversica. This individual must be comfortable consulting with a variety of mid-size and enterprise customers from a range of industries. The CSM should be able to articulate the value of Conversica to inspire and support customer adoption and
Job Source: ConversicaupLIGHT
Redwood City, CA, United States
Description The Position Do you dream about creating a more sustainable future? At Uplight, we are motivating energy users and providers to accelerate the clean energy ecosystem. Working with over 90 of the world's leading electric and gas utilities, Uplight provides an end-to-end customer energy experience. Uplight delivers personalized experien
Job Source: upLIGHTDexterity, Inc.
Redwood City, CA, United States
This position requires strong organizational, communication, and relationship-building skills, as well as a deep understanding of Dexterity's robotics technology and how it can be applied to meet customer needs Previous experience deploying systems solutions at customer facilities Project management skills, leading and directing complex engineering
Job Source: Dexterity, Inc.Mainspring Energy, Inc.
Menlo Park, CA, United States
Driven by our vision of the affordable, reliable, net-zero carbon grid of the future, Mainspring has developed a new category of power generation — the linear generator — that delivers local, scalable, and fuel-flexible power to help accelerate the transition to the net-zero carbon grid. The unique combination of attributes offered by Mainspring’s
Job Source: Mainspring Energy, Inc.TIBCO
Palo Alto, CA, United States
Platform Services is the team that is responsible for executing projects on behalf of customers: implementation, integrations, customizations, upgrades, etc Technical Support is responsible for maintaining the ongoing technical and operational relations with our customers and respond to any technical requests or challenges (tickets, bugs, etc.) fro
Job Source: TIBCOUplight, Inc
Redwood City, CA, United States
The Position Do you dream about creating a more sustainable future? At Uplight, we are motivating energy users and providers to accelerate the clean energy ecosystem. Working with over 90 of the world’s leading electric and gas utilities, Uplight provides an end-to-end customer energy experience. Uplight delivers personalized experiences that custo
Job Source: Uplight, IncStampli
Mountain View, CA, United States
Experience with at least one of these systems is a big plus! Minimum 2 years Accounts Payable experience Excellent presentation / training skills Loves technology Service oriented Organized Quick learner Responsibilities Implement Stampli ‘s Interactive Invoice Management solution for new customers and help with all aspects of support, onboarding
Job Source: StampliProductiv, Inc.
Palo Alto, CA, United States
Productiv started with a vision to transform the way enterprises manage and optimize their software portfolios. With a focus on driving efficiency and transparency in IT, Procurement, and Finance departments, we're revolutionizing SaaS management. At Productiv, we believe in enabling companies to make data-driven decisions that propel growth and fo
Job Source: Productiv, Inc.San Carlos, CA, United States
Bynder is seeking a motivated individual who is eager to help customers get the most value possible from their Bynder Platform. As a Customer Success Manager, you have a strong background in advising and guiding clients in using cloud-based technology platforms. You will be responsible for establishing and maintaining strong relationships, driving adoption, retention and growth with Bynder’s diverse set of clients.
The ideal candidate:
Is highly self-motivated and passionate about learning in a fast-paced scale-up environment
Possesses excellent communication skills and has a strong propensity for organization and relationship building
Enjoys working cross-functionally and collaborating in a team environment
Loves telling a good story using data
Demonstrates strong time-management skills and can juggle and prioritize multiple projects and initiatives simultaneously
What you will do:
Work with customers to ensure adoption, retention, expansion, advocacy and overall success
Establish strong trusted advisor relationships with key customer stakeholders, ensure that customers employ DAM best practices, are leveraging Bynder effectively and that their Bynder platform is optimized for maximum value
Strive to increase product adoption, retention and overall customer satisfaction
Continuously probe to uncover account needs, growth and upsell potential
Develop and execute on account / success plans
Regularly engage customers on strategic and operational reviews to evaluate needs and strategic direction
Present the product roadmap to customers and ensure they are kept up-to-date on new features and enhancements most relevant to them
Act as a liaison between the customer and the Product team to represent the customer’s feedback in strategic and product direction
Continuously find ways to optimize our internal processes to work most efficiently and at scale as our customer base grows
What you bring:
5+ years in a customer-facing role, ideally Support, Customer Success, Business Development or Account Management
Demonstrated history of increasing client satisfaction, adoption, retention and advocacy
Ability to develop strong client relationships, manage expectations, and critically problem-solve
Ability to present, communicate, and work effectively with other internal teams
Outstanding probing and listening skills
Strong analytical skills and use of data to help drive adoption, find opportunities and risks
Excellent organizational, prioritization, and time management skills
Experience with other DAM technologies a plus
Experience with Salesforce and Gain sight a plus
The base pay range for this role in the San Francisco Bay Area is: $80,000.00 - $95,000.00
What we offer:
We’re proud to be a Top Workplace by the Bay Area News Group. The secret to our success is simple – we combine a great product with the best co-workers in Silicon Valley. Innovation is in our DNA. We've worked hard to build an environment that promotes creative thinking and self-initiative within a culture of fun.
Our beautiful new office in vibrant San Carlos is open for business, but we don’t believe Byndies must be in the office to crush their goals. A hybrid approach creates the best balance. If Byndies feel they are more productive in their home office, they can choose to work in that environment -- or work in a combination of the two.
Benefits and Perks:
Fun, casual work environment
Flexible vacation policy
100% Company-paid medical, dental, vision, and life coverage for you and your family
401(k) - dollar for dollar match up to 6%
Commuter benefits
Referral bonus plans
Fully stocked kitchen
Room to advance in a high-growth tech company
Competitive compensation
Our Commitment:
Bynder Love is the principle that guides the way we grow our teams, support our employees, and celebrate our differences. At Bynder we strive to create a culture that embraces every Byndie because differences in background, experience, and perspective makes Bynder even better. At Bynder a diverse, inclusive, and equitable workplace is one where all employees, whatever their ethnicity, color, sex, age, religion, disability, sexual orientation, gender identity, national origin or physical and mental ability are valued and respected. Our commitment is for all Byndies to have the freedom to be their true authentic selves.
Just as we are never finished innovating, Bynder’s dedication to being An Even Better Bynder is a constant, evolving commitment that includes education, listening, and action.
All your information will be kept confidential according to EEO guidelines. Equal opportunity employer, M/F/D/V
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Email Alert for Customer Success Manager jobs in San Carlos, CA, United States
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