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Conversica, Inc
San Mateo, CA, United States
The Customer Success Manager (CSM) is responsible for driving customer growth, adoption and success with Conversica. This individual must be comfortable consulting with a variety of mid-size and enterprise customers from a range of industries. The CSM should be able to articulate the value of Conversica to inspire and support customer adoption and
Job Source: Conversica, IncStampli
Mountain View, CA, United States
Experience with at least one of these systems is a big plus! Minimum 2 years Accounts Payable experience Excellent presentation / training skills Loves technology Service oriented Organized Quick learner Responsibilities Implement Stampli ‘s Interactive Invoice Management solution for new customers and help with all aspects of support, onboarding
Job Source: StampliProductiv, Inc.
Palo Alto, CA, United States
Productiv started with a vision to transform the way enterprises manage and optimize their software portfolios. With a focus on driving efficiency and transparency in IT, Procurement, and Finance departments, we're revolutionizing SaaS management. At Productiv, we believe in enabling companies to make data-driven decisions that propel growth and fo
Job Source: Productiv, Inc.Bolster, Inc
Santa Clara, CA, United States
About Bolster Bolster turns the security paradigm upside down and removes threats and digital risks before an attack occurs. Our protection extends beyond the enterprise to customers and partners. Our approach is the antithesis of today’s cyber defense strategy, which is to wait for an attack than try and prevent it. Or worse, assume you have been
Job Source: Bolster, IncDexterity, Inc.
Redwood City, CA, United States
This position requires strong organizational, communication, and relationship-building skills, as well as a deep understanding of Dexterity's robotics technology and how it can be applied to meet customer needs Previous experience deploying systems solutions at customer facilities Project management skills, leading and directing complex engineering
Job Source: Dexterity, Inc.TRACKONOMY SYSTEMS
San Jose, CA, United States
Join the Trackonomy Team! Want to be part of the next hyper-growth IoT story out of Silicon Valley? Our seasoned leadership team has successfully grown the company 100x in four years while securing top VC investors like Kleiner Perkin and 8VC. We have paying customers and are rapidly scaling in the United States and Internationally. Are you looking
Job Source: TRACKONOMY SYSTEMSMainspring Energy, Inc.
Menlo Park, CA, United States
Driven by our vision of the affordable, reliable, net-zero carbon grid of the future, Mainspring has developed a new category of power generation — the linear generator — that delivers local, scalable, and fuel-flexible power to help accelerate the transition to the net-zero carbon grid. The unique combination of attributes offered by Mainspring’s
Job Source: Mainspring Energy, Inc.upLIGHT
Redwood City, CA, United States
Description The Position Do you dream about creating a more sustainable future? At Uplight, we are motivating energy users and providers to accelerate the clean energy ecosystem. Working with over 90 of the world's leading electric and gas utilities, Uplight provides an end-to-end customer energy experience. Uplight delivers personalized experien
Job Source: upLIGHTPalo Alto, CA, United States
About Us
Nanonets has a vision to help computers see the world starting with reading and understanding documents. Machine Learning (ML) is no longer a futuristic concept—it's a present-day powerhouse transforming the business landscape.
Nanonets is at the forefront of this transformation, offering innovative ML solutions designed to make document related processes faster than ever before. From automating data extraction processes to enhancing reconciliation, our solutions are designed to revolutionize workflows, optimize operations, and unlock untapped potential for our clients.
Our client footprint spans across brands such as Toyota, Boston Scientific, Bill.com and Entergy to name a few, enabling businesses across a myriad of industries to unlock the potential of their visual and textual data
We recently closed a series B round of $29 million in funding by Accel and are backed by the likes of existing investors including Elevation Capital & YCombinator. This infusion of capital underscores our commitment to driving innovation and expanding our reach in delivering cutting-edge AI solutions to businesses worldwide.
Read about the release here:
https://www.forbes.com/sites/davidprosser/2024/03/12/why-enterprises-are-learning-to-love-nanonets-automation/?sh=6d79ec8f3ca1
https://techcrunch.com/2024/03/12/nanonets-funding-accel-india/amp/
The Role
Nanonets is proud to be an equal opportunity workplace dedicated to pursuing, hiring, and retaining a diverse workforce.
We're looking to hire a Customer Success Manager to delight our customers with their expertise of the product and ability to build deep
relationships with them. Our average salary for this role is $120,000per year.
What you'll do:
TLDR - Manage Customer Expectations, Be Customers voice forinternal stakeholders
Primary KPI - Net Revenue Retention - (What is NRR - https://www.smartkarrot.com/resources/blog/net-revenue-retention/)
● Engage with customers right after the contract is closed and technicalintegration is completed.
● Understand customer requirements, and clearly articulate it to thetechnical team.
● Clearly call out any deviations from the requirements (to the customer andinternal teams) Write PRDs for internal teams to work on Ensure Hygienerequirements (data availability, final output format etc for Activation).
● Be the SPOC for all daily / weekly communications with the customers.
● Plan with internal stakeholders and communicate clear timelines via GanttCharts / Excel documents / presentations.
● Maintain and prioritize the backlog, enhancement requests across multiplecustomers.
● Ensure end to end testing of the workflow and output before releasing it tothe customer.
Required Qualifications -
Need to Have:
● 3 years of Stakeholder Management Experience (Sales / Consulting /Account Management).
● Good Verbal and Written Communication Excellent conflict managementand resolution skills.
Good to Have:
● Ability to Manage relationships.
● Proven track record of leading projects Exceptional verbal and writtencommunication skills, including the ability to work with technical and
non-technical audiences; as well as communicate effectively to individualcontributors, management, and executive leadership.
● Strong communications skills, with the distinctive ability to empower andinfluence people without authority or a direct reporting relationship.
Hybrid based in Palo Alto, CA - we have occasional travel or in office days
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Email Alert for Customer Success Manager jobs in Palo Alto, CA, United States
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