Senior Account Manager

San Jose, CA, United States

Req ID: 119992

Remote Position: Yes

Region: Americas

Country: USA

Summary

Advanced expertise in the area of business management and business development; applies expertise cross-functionally. Work is guided by broad company objectives and corporate policy. Incumbents oversee very complex, or multiple complex projects, including cross-functional projects where a high degree of judgment and independence are required in developing solutions and resolving unusual problem situations. Incumbents have decision-making authority and autonomy to deliver on goals of department/function, as applicable. Influences others cross-functionally to ensure functional or corporate goals met, and resolves conflicts in an effective manner. Erroneous decisions or failure to achieve goals may result in loss of revenue and may have a significant financial impact on the region or corporate profitability. May lead a regional functional area or project team with significant impact on company results. An expert in their field, provides ideas, opinions and advice to others cross functionally. Normally paired with a Sales Consultant 2 to form an account team, acts in conjunction with Sales to determine new methods and procedures. Builds cross-functional relationships where persuasive skills, negotiation skills, and considerable tact are required to gain support. Maintains positive relationships with key customers who have a significant impact on the success of the organization. Primary business interface with customer executives on issues related to business management. Interactions normally involve controversial situations, customer negotiations, or influencing and persuading executives internally and externally. Accountable for overall strategic business management within assigned accounts.

Detailed Description

Performs tasks such as, but not limited to, the following:

Maintains a minimum revenue accountability (a personal sales quota) equivalent to at least US$2M in value-add.

Acts as the strategic business interface for several accounts on a global basis.

Accountable for understanding the customer's overall strategy and direction in the 1-5 year timeframe.

Develops strategies and tactics (including pricing strategies) which Celestica will use to win, protect and grow business with the customer.

Develops customer presentations and proposals.

Provides direction, guidance and support to the Sales and Operations teams in order to ensure alignment with the strategy and execution of the tactics developed for the account.

Conducts contract and agreement negotiations, including the development and execution of the negotiation mandate and strategy.

Ensures that all RFQ responses & proposals are complete, accurate, on-time & consistent with the overall account strategy.

Represents Celesticas overall business interests.

Actively manages customer perceptions.

Advises on execution of contract terms and conditions.

Performs analysis, qualification and determines new opportunities.

Coordinates all strategic account activity globally.

Knowledge/Skills/Competencies

Broad knowledge of electro/mechanical medical device manufacturing environment, materials and processes

Knowledge of ISO 13485 Medical Device Quality Management Systems and other medical device industry standards, regulations, and directives

Excellent customer contact, negotiation and problem resolution skills.

Strong interpersonal skills and ability to effectively communicate with a wide variety of internal and external customers.

In-depth knowledge of product pricing, contracts and contract negotiations.

In-depth knowledge of the business issues associated with electronics manufacturing.

In-depth knowledge of manufacturing processes and supply chain management.

Engineering and operations knowledge to a depth where the candidate can interface between customer and Celestica engineering teams

Good presentation, data management and computer skills (Excel & PPT). • Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines.

This role interacts with multicultural workplaces. While not required, the ability to speak Spanish is a plus.

Strong business management skills.

High level of business acumen.

Strong time management skills and multi-tasking skills are a requirement.

Strong business development skills, win/win negotiation skills, contract negotiation skills, communication skills, teamwork skills, interpersonal skills are all critical.

High degree of computer literacy, with proficiency in Microsoft Office applications

Strong skills and abilities in conflict resolution, influencing individuals over which you have no direct authority, and developing complex account strategies is critical.

Physical Demands

Duties of this position are performed in a normal office environment.

Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data.

Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.

Frequent overnight travel may be required

Duties of this position may require working very long hours for months at a time.

Typical Experience

10 years or more relevant experience in development of medical devices

Typical Education

Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.

Advanced studies in Program Management (such as PMI / PgMP certification) or equivalence through experience.

Educational Requirements may vary by geography

Notes

This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Celestica’s policy on equal employment opportunity prohibits discrimination based on race, color, creed, religion, national origin, gender, sexual orientation, gender identity, age, marital status, veteran or disability status, or other characteristics protected by law.

This policy applies to hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral and other aspects of employment and also states that retaliation against a person who files a charge of discrimination, participates in a discrimination proceeding, or otherwise opposes an unlawful employment practice will not be tolerated. All information will be kept confidential according to EEO guidelines.

Location: This is a remote position, with travel as necessary. We are open to considering candidates close to any of our US locations in Massachusetts, Pennsylvania, Minnesota, Texas, Arizona, Oregon or California as well as locations near major airports such as the Northeast, Southeast, Midwest and Pacific Coast.

COMPANY OVERVIEW:

Celestica (NYSE, TSX: CLS) enables the world’s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development – from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.

Celestica would like to thank all applicants, however, only qualified applicants will be contacted.

Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.