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Senior Account Manager

Mountain View, CA, United States

About the Role

As a senior account manager, you will support the business objectives of the Ad Platform team by driving growth with existing customers by helping them leverage our platform to meet and exceed their KPIs. You will learn and help develop new processes as this still-growing business adds products and explores new ad monetization opportunities. Your main target customer groups will be newly signed top tier agency partners as well as select small to medium-sized businesses utilizing our self-service Ad Platform to promote their businesses. Their success and long-term retention on the platform will be the key determinant of success in this role.

We're a "best of both worlds" kind of company. We're big enough to have resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact. We're curious, fun, a little intense, and kind of obsessed with helping local businesses thrive. Does that sound like a great way to grow your career? Let's get into the details.

Responsibilities

Foster and manage relationships with top agency partners, ensuring their needs and goals are met effectively

Support and lead presenting insights, data & campaign metrics during client meetings and/or QBRs

Be responsible for quarterly retention and growth metrics across your accounts, implementing strategies to achieve and surpass these goals

Play a pivotal role in hosting feedback sessions, providing insights for new feature launches, and identifying key opportunities to stimulate growth

Provide proactive account management, constantly seeking ways to enhance partner satisfaction and performance

Collaborate with internal teams to develop scalable solutions and strategies

Utilize knowledge of ad server technology and event tracking to troubleshoot and support clients effectively

Minimum Qualifications

5+ years of experience in account management with a strong focus on advertising

Bachelor's degree in Business, Marketing, or a related field

Demonstrated ability in sales and converting leads into clients

Familiarity with digital advertising platforms and ad server technologies

Strong analytical skills for data-driven decision making

Excellent communication and interpersonal skills

Benefits

We offer a competitive benefits package:

Health, dental, and vision care for you and your family

Top-tier 401(K) plan with company matching

Paid time off and paid holidays

Paid parental leave

FSA and commuter benefits programs

Team activity budget

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