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CheapesTees
Burlingame, CA, United States
Location: USA - Remote We aresearching for talented individuals who know how to make customers happy and are dedicated to making that happen. If you are a people person and a problem solver with excellent phone and written skills, we want to talk to you. JOB DESCRIPTION Monitor and field incoming customer phone calls, emails and web chats, assis
Job Source: CheapesTeesUseorigin
San Francisco, CA, United States
**Customer Support Specialist** at Origin Remote | US **Overview:** Origin is a financial well-being platform that partners with innovative employers to keep employees happy, healthy, and on the road to financial success. We believe that protecting your assets, family and future shouldnt require a PhD in finance, so we built a company that pu
Job Source: UseoriginMayfair Finance, Inc.
San Mateo, CA, United States
Mayfair is building out its customer support team. Ideal candidates are problem solvers with experience in providing customer support in financial products. This is a unique opportunity to help build a customer service culture from the ground up, so leadership experience in customer service settings is a plus. Your responsibilities will include:
Job Source: Mayfair Finance, Inc.Capsule B
San Francisco, CA, United States
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Job Source: Capsule BLevelpath
San Francisco, CA, United States
Customer Support Specialist San Francisco, CA About You You love to tackle problems and build solutions. When intrigued by an idea, you focus your energy and dedicate your mind to learn everything you can about it, quickly! Then, you figure out how to apply what you’ve learned to the issue at hand and propel it forward. Facing big challenges hea
Job Source: LevelpathSUPPORT PARENTSGISP
San Francisco, CA, United States
Company Overview Casetext has led innovation in legal AI since 2013, applying cutting-edge AI to the law to create solutions that enable attorneys to provide higher-quality representation to more clients, enhance efficiency and accuracy, and gain a competitive advantage. Our leadership and contributions in legal AI have been recognized worldwide, i
Job Source: SUPPORT PARENTSGISPIllumina
Foster City, CA, United States
What if the work you did every day could impact the lives of people you know? Or all of humanity? At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of d
Job Source: IlluminaTruework
San Francisco, CA, United States
Truework is on a mission to create trust in every financial transaction. Our core product, Truework Income, provides access to crucial employment and income information needed for mortgage loans, apartment rentals, background checks and the like. We are disrupting a $5B+ industry, previously controlled by legacy credit agencies, with a better produ
Job Source: TrueworkSouth San Francisco, CA, United States
Twist Bioscience is developing a disruptive Synthetic DNA technology that will change the world, enabling widespread health and sustainability. Synthetic biologists will use our products to engineer how organisms produce cures to diseases, make everyday chemicals by using the atmosphere as the carbon source, enable plants to make their own fertilizers, and to create in-vivo diagnostics that alert us when we are sick, and many more applications.
We are looking for a passionate customer support specialist to join our rapidly expanding team. If you have a strong science background and are comfortable answering complex scientific technical support questions, this role is for you. If you're not yet ready to provide this level of support, consider applying for our less technical Customer Support Representative role. You could then progress to the Specialist role over time. In either role, you'll be responsible for delivering concierge-level, white glove support to our customers and differentiating Twist Bioscience as a biotech industry leader.
You'll interact with a broad range of customers who are engaged in ground-breaking genetics research at universities and in the private sector. You'll also interact, support, and build strong relationships with a wide range of Twist Bioscience sales staff including Account Managers and Field Application Scientists. Your goal is to achieve high customer satisfaction scores, drive loyalty to our products, and reinforce the quality of our brand.
What You'll Be Doing:
Respond to and resolve product, service, and order inquiries and problems via email, chat, and phone by: identifying the cause of the problem;
collaborating with other stakeholders to develop a solution;
presenting the solution to the customer; and
following up to ensure the customer is completely satisfied.
Perform product order intake across product lines (e.g. SynBio, library, NGS TE, mini pools, etc.) by working with customers to obtain the necessary information or format to get orders into production.
Onboard custom vectors by obtaining and verifying the necessary information from the customer and then designing an appropriate strategy for successful synthesis.
Provide information and guidance to help customers: decide which product to buy;
navigate and use our ecommerce website; and
understand the status of their order.
Stay current on the status of key account orders currently in the production pipeline and provide proactive updates to internal stakeholders.
Generate sales quotes for sales reps within Salesforce's quote to cash system.
Flexible work hours are preferred; will be supporting different time zones. Two available shifts, Monday through Friday 6:00am - 3:00pm or 8:00am - 5:00pm.
What You'll Bring to the team: Bachelor's or Master's degree in life sciences or related field and/or 3-4 years of work experience in biotech industry.
2+ years of customer-facing experience.
Excellent verbal and written communication skills.
Attention to detail.
Able to multi-task, prioritize, and manage time effectively.
Strong computer skills, familiarity with Microsoft Office Suite and/or G-Suite, preferably including Salesforce and Zendesk.
About Twist Bioscience
Twist Bioscience synthesizes genes from scratch, known as "writing" DNA. Just as children learn to both read and write, the next phase of development for the genomics revolution is the ability to write DNA.
At Twist Bioscience, we work in service of people who are changing the world for the better. In fields such as health care, agriculture, industrial chemicals and data storage, our unique silicon-based DNA Synthesis Platform provides precision at a scale that is otherwise unavailable to our customers.
Twist Bioscience Corporation is an Equal Opportunity Employer. Twist Bioscience Corporation provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic characteristics, or any other category protected by law.
The base cash compensation for this California-based role is below. In addition to base salary, this role is eligible for bonus, equity, and a generous benefits package. Final compensation amounts are determined by multiple factors, including candidate skill, experience, expertise, and location and may vary from the amount listed above. Compensation may be different in other locations.
San Francisco Bay Area Pay Range
$63,854-$92,400 USD
Email Alert for Customer Support Specialist jobs in South San Francisco, CA, United States
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