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Scratch
San Francisco, CA, United States
**Customer Support Specialist** San Francisco / Borrower Guidance / Full-time **What you'll do:** As a Customer Support Specialist on our Borrower Guidance team, you will work with our borrowers to help them understand their loans. You will be an advocate for our borrowers, both internally and with our external partners. As the first line of commu
Job Source: ScratchKlaviyo Inc.
San Francisco, CA, United States
**Customer Support Specialist** at Klaviyo San Francisco, CA *At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditio
Job Source: Klaviyo Inc.Settle
San Francisco, CA, United States
**Customer Support Specialist** San Francisco / Business Operations / Remote or On-Site **About the Opportunity** Our Customer Support Specialist will provide the 1st line of support for our existing clientsprimarily by email, sms and phoneto resolve issues and answer questions. You'll become an expert in our platform and work with various teams
Job Source: SettleFullsteam Operations LLC
San Francisco, CA, United States
It's fun to work in a company where people truly BELIEVE in what they're doing! Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of 1,700 employees, we are committed to driving innova
Job Source: Fullsteam Operations LLCElation Health, Inc.
San Francisco, CA, United States
**Our team is growing** Were looking for people who are: * Committed to the craft of what they do best * Excited to face hard problems head on * Guided by a compass for quality * Curious question-askers * Apprentices for life Were simplifying the evolution of healthcare, which Im really passionate about. Everyone here cares about the work theyre do
Job Source: Elation Health, Inc.Unit21, Inc.
San Francisco, CA, United States
At Unit21, we strive to protect businesses against adversaries engaging in money laundering, fraud, and other sophisticated risks by offering a no-code toolset to model, detect, and remediate suspicious activity. Our customers range from large Fortune 500 companies to high-potential, pre-launch startups. In 2020, customers uncovered over $80m in la
Job Source: Unit21, Inc.PocketSuite
San Francisco, CA, United States
[Full Time] Customer Support Specialist at PocketSuite (United States) | BEAMSTART Jobs Customer Support Specialist PocketSuite United States Date Posted 26 Jun, 2022 Work Location San Francisco, United States Salary Offered $45000 — $55000 yearly Job Type Full Time Experience Required 1+ years Remote Work Yes Stock Options Yes Vacancies 1 av
Job Source: PocketSuiteSUPPORT PARENTSGISP
San Francisco, CA, United States
Company Overview Casetext has led innovation in legal AI since 2013, applying cutting-edge AI to the law to create solutions that enable attorneys to provide higher-quality representation to more clients, enhance efficiency and accuracy, and gain a competitive advantage. Our leadership and contributions in legal AI have been recognized worldwide, i
Job Source: SUPPORT PARENTSGISPSan Francisco, CA, United States
Truework is on a mission to create trust in every financial transaction. Our core product, Truework Income, provides access to crucial employment and income information needed for mortgage loans, apartment rentals, background checks and the like. We are disrupting a $5B+ industry, previously controlled by legacy credit agencies, with a better product and intense customer focus. We handle hundreds of thousands of income and employment verifications every month, and continue to grow our market share in the mortgage lending and tenant screening markets.
As a Customer Support Specialist at Truework, you will play a key role in helping us deliver our product to our customers daily. Our operations team sits between our customers and back-end platform, playing a critical role in delivering a best-in-class experience to the hundreds of thousands of unique users our product and web application serves each month.
We are looking for a motivated and independent thinker with strong experience in high-volume call centers. We value tenacious curiosity and the ambition to deliver diamond-level service without exception.
Responsibilities
Independently resolve high volumes of inbound tickets via phone, email, and chat, aiming to solve 50-60 daily tickets while meeting SLAs.
Troubleshoot complex technical issues, providing clear solutions to customers.
Engage in proactive customer outreach initiatives to minimize recurring issues.
Adhere to internal procedures to ensure exceptional customer service and compliance with regulatory standards.
Communicate effectively with internal teams and customers, ensuring all necessary information is gathered to support Truework platform users.
Escalate ambiguous issues to the appropriate teams for resolution.
Continuously improve the income and employment verification process by understanding its nuances and identifying potential bottlenecks.
The work schedule for this role is Monday through Friday, 8:00 AM to 5:00 PM Pacific Standard Time.
Our Customer Support Specialists work 100% remotely from home, and a reliable high-speed internet connection is required.
You may be a fit for this role if you
Have a minimum 2 years of experience providing technical support in a high-volume call center or similar environment
Are dedicated to delivering a world-class customer experience
Hold yourself to the highest standards when it comes to organization and efficiency
Thrive in a fast-paced, collaborative environment
Are resilient and known for remaining calm in high-pressure situations
Have excellent verbal and written communication
Are highly disciplined and can juggle multiple moving pieces and details at once
Have a proven track record of excellence
Are adaptable and motivated with a strong work ethic
Prioritize security in your personal and professional lives. We handle sensitive personal data and put security above all else when making critical business decisions.
Would be nice to have
A Bachelor's degree in a related field
Enjoy following a process and are motivated to point out areas for continuous improvement
Compensation, Benefits & Perks
Our cash compensation for this role is targeted at $16 - $21 per hour . Final offer amounts are determined by multiple factors including candidate expertise.
Employer-sponsored insurance options for Medical, Dental and Vision
Life insurance, STD, LTD
Paid parental leave
401(k) through Guideline
Equity options
TruePerks
Commuter, FSA, HSA, and dependent FSA accounts all available
Bring Your TRUE Self to Work.
One of our 4 values at Truework is Valuing Diverse Perspectives, and we are on a mission to create a company that is the right fit for every person inside of it. Diversity and Inclusion are the hard-and-fast principles guiding how we build our teams, cultivate leaders, and create a company where our employees are comfortable bringing their authentic, true selves to work.
If you have any questions before applying, please do not hesitate to contact [email protected] .
Truework is proud to be an Affirmative Action, Equal Opportunity Employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Truework considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Truework is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
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Email Alert for Customer Support Specialist jobs in San Francisco, CA, United States
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