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Scratch
San Francisco, CA, United States
**Customer Support Specialist** San Francisco / Borrower Guidance / Full-time **What you'll do:** As a Customer Support Specialist on our Borrower Guidance team, you will work with our borrowers to help them understand their loans. You will be an advocate for our borrowers, both internally and with our external partners. As the first line of commu
Job Source: ScratchFullsteam Operations LLC
San Francisco, CA, United States
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. The Flybook (Fullsteam, Parent Company) is looking for a Customer Support Specialist to join our team! Required to works West Coast hours, including Saturdays with Sundays and Mondays off. The b
Job Source: Fullsteam Operations LLCEverlaw
Oakland, CA, United States
Everlaw is looking for a highly motivated Customer Support Specialist to join our Customer Support team! As a Customer Support Specialist, you'll greatly impact the day-to-day experience of our clients. You'll be the first line of contact for our customers using your Respect for Users to ensure that all clients are successful and delighted by their
Job Source: EverlawSettle
San Francisco, CA, United States
**Customer Support Specialist** San Francisco / Business Operations / Remote or On-Site **About the Opportunity** Our Customer Support Specialist will provide the 1st line of support for our existing clientsprimarily by email, sms and phoneto resolve issues and answer questions. You'll become an expert in our platform and work with various teams
Job Source: SettleIllumina
Foster City, CA, United States
What if the work you did every day could impact the lives of people you know? Or all of humanity? At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of d
Job Source: IlluminaQonten
San Francisco, CA, United States
**Customer Support Specialist** - | Sun, 09 Jan 2022 01:07:35 GMT Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies. Develop an in-depth knowledge of the Klaviyo platform. If you're a close but not exact match with the description, we hope you
Job Source: QontenUnit21, Inc.
San Francisco, CA, United States
At Unit21, we strive to protect businesses against adversaries engaging in money laundering, fraud, and other sophisticated risks by offering a no-code toolset to model, detect, and remediate suspicious activity. Our customers range from large Fortune 500 companies to high-potential, pre-launch startups. In 2020, customers uncovered over $80m in la
Job Source: Unit21, Inc.PocketSuite
San Francisco, CA, United States
[Full Time] Customer Support Specialist at PocketSuite (United States) | BEAMSTART Jobs Customer Support Specialist PocketSuite United States Date Posted 26 Jun, 2022 Work Location San Francisco, United States Salary Offered $45000 $55000 yearly Job Type Full Time Experience Required 1+ years Remote Work Yes Stock Options Yes Vacancies 1 available
Job Source: PocketSuiteSan Francisco, CA, United States
Company Overview
Casetext has led innovation in legal AI since 2013, applying cutting-edge AI to the law to create solutions that enable attorneys to provide higher-quality representation to more clients, enhance efficiency and accuracy, and gain a competitive advantage. Our leadership and contributions in legal AI have been recognized worldwide, including receipt of the World Economic Forum’s Technology Pioneer award for the development of AI-powered brief analysis tool CARA AI. Today, over 10,000 law firms—from solos and small practices to more than 40 Am Law 200 firms—rely on Casetext to elevate the quality of their law practice. For more information visit www.casetext.com.
About the Role
Casetext is looking for a Customer Support Specialist with 3+ years of experience to join our Customer Support team. Your job will be to speak to our customers about our legal research software products, including our newest product, CoCounsel, help troubleshoot problems with customers’ accounts, set up subscriptions, and support our Sales team. We are looking for someone with SaaS experience (legal industry is preferred), a person who is organized, has time management skills, great written & verbal communication skills and loves to problem-solve.
This is a full-time job that requires 40 hours per week. However, the job may not be done during traditional “business hours” during the workweek. We are actually looking for candidates who are open to exploring alternative work schedules, where a portion of the 40 hours per week can be performed in the evenings or on weekends. This role is entirely remote, but you must be based in the U.S. and authorized to work in the U.S & looking for candidates who can work EST & CST timezones.
Newest Product Overview: CoCounsel, built on GPT 4, is the first true AI based legal assistant for attorneys. It automates multiple time-consuming tasks attorneys perform regularly. It is flexible and powerful enough to be used by both solo practitioners and attorneys at AM Law 200 firms. It was launched on March 1st, 2023 and in its first month it generated multi-million dollars in ARR. It is on track to break through 8 figures in ARR soon. You’ll join one of the most-awarded and fastest-growing companies in the legal technology market.
As a Customer Support Specialist You Will
Speak with customers via live chat, phone, and email to help them with their Casetext accounts and help them fix problems with their accounts
Speak to leads about the benefits and features of Casetext’s software products
Write articles for our help center on how to use our products efficiently and troubleshoot common problems
Support our Sales team during sales
About You
You have 3+ years of experience in a Customer Support role for a SaaS company
Legal industry experience (including but not limited to: a JD, Paralegal or Legal Assistant experience) preferred, but not required
You have experience using customer support software (Intercom, HubSpot, Zendesk, or similar) for live chat, as well as phone and email support experience
You have strong communication skills & can explain complicated issues
You are personable with a friendly and approachable tone and positive attitude. You are a customer relationship builder and a problem solver!
You are calm under pressure and thrive in a fast paced work environment
You are punctual and prompt, understanding and respecting deadlines and the need to respond quickly to customers
You are tech savvy and comfortable learning new technologies
You are flexible and can adapt well
If you do not have prior legal experience, you are interested in learning about the law – our customers are attorneys, and you will learn about what attorneys need for their practices and businesses in this role
Salary Range: $70k + annual bonus
Casetext Benefits
Competitive compensation
Exciting and meaningful work with an ambitious and passionate team
Medical, dental, and vision insurance is covered for you, and we cover 50% for spouses and dependents
Health FSA & Dependent Care FSA
Short-Term & Long-Term Disability
Professional Development Budget
Annual Wellness Budget
One-time Technology Budget
Flexible, remote-first work culture
Generous parental leave
Unlimited PTO
We’re a close-knit team of smart, driven people who really enjoy working together
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Customer Support Specialist jobs in San Francisco, CA, United States
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