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YourMechanic
Mountain View, CA, United States
Seeking motivated individuals committed to delivering exceptional customer service for our customers. RESPONSIBILITIES Provide top notch support to customers via phone and email Troubleshoot and exercise excellent judgement to address customer issues Take ownership of tasks and bring them to completion Make recommendations to improve service based
Job Source: YourMechanicScratch
San Francisco, CA, United States
**Customer Support Specialist** San Francisco / Borrower Guidance / Full-time **What you'll do:** As a Customer Support Specialist on our Borrower Guidance team, you will work with our borrowers to help them understand their loans. You will be an advocate for our borrowers, both internally and with our external partners. As the first line of commu
Job Source: ScratchKlaviyo Inc.
San Francisco, CA, United States
**Customer Support Specialist** at Klaviyo San Francisco, CA *At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditio
Job Source: Klaviyo Inc.Settle
San Francisco, CA, United States
**Customer Support Specialist** San Francisco / Business Operations / Remote or On-Site **About the Opportunity** Our Customer Support Specialist will provide the 1st line of support for our existing clientsprimarily by email, sms and phoneto resolve issues and answer questions. You'll become an expert in our platform and work with various teams
Job Source: SettleFullsteam Operations LLC
San Francisco, CA, United States
It's fun to work in a company where people truly BELIEVE in what they're doing! Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of 1,700 employees, we are committed to driving innova
Job Source: Fullsteam Operations LLCUseorigin
San Francisco, CA, United States
**Customer Support Specialist** at Origin Remote | US **Overview:** Origin is a financial well-being platform that partners with innovative employers to keep employees happy, healthy, and on the road to financial success. We believe that protecting your assets, family and future shouldnt require a PhD in finance, so we built a company that pu
Job Source: UseoriginCheapesTees
Burlingame, CA, United States
Location: USA - Remote We aresearching for talented individuals who know how to make customers happy and are dedicated to making that happen. If you are a people person and a problem solver with excellent phone and written skills, we want to talk to you. JOB DESCRIPTION Monitor and field incoming customer phone calls, emails and web chats, assis
Job Source: CheapesTeesTwist Bioscience
South San Francisco, CA, United States
Twist Bioscience is developing a disruptive Synthetic DNA technology that will change the world, enabling widespread health and sustainability. Synthetic biologists will use our products to engineer how organisms produce cures to diseases, make everyday chemicals by using the atmosphere as the carbon source, enable plants to make their own fertiliz
Job Source: Twist BioscienceSan Mateo, CA, United States
Mayfair is building out its customer support team. Ideal candidates are problem solvers with experience in providing customer support in financial products. This is a unique opportunity to help build a customer service culture from the ground up, so leadership experience in customer service settings is a plus.
Your responsibilities will include:
Delivering world-class customer service that delights users by capably responding to inquiries and concernsover phone, chat, and email
Documenting customer information with precision and confidentiality
Building meaningful relationships and providing personalized service with customers through deep understanding of their businesses and needs
Enabling our customers to get the most from our online platform and product
Meeting and exceeding quality and productivity goals while complying with all regulatory requirements
Managing other related activities, such as complaints and escalations
Identifying and driving improvements to internal processes, measurement tools, and customer service culture
You may be a good fit if you:
Have a bachelor's degree or at least three years of experience in a relevant industry (e.g., banking, investment)
Are a relationship builderwith a passion for delivering exceptional service
Have excellent verbal, written, and interpersonal communication skills
Have strong customer service skills and the ability to de-escalate situations
Are self-confident, optimistic, and supportive in a team environment
Are critical, analytical, and enjoy thinking two steps ahead when problem solving
Possess exceptional time management, organizational, and active listening skills
You might also:
Have a background in banking or investment/a familiarity with banking and investment principles
Have experience working with business owners/founders of companies
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Email Alert for Customer support specialist jobs in San Mateo, CA, United States
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