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Scratch
San Francisco, CA, United States
**Customer Support Specialist** San Francisco / Borrower Guidance / Full-time **What you'll do:** As a Customer Support Specialist on our Borrower Guidance team, you will work with our borrowers to help them understand their loans. You will be an advocate for our borrowers, both internally and with our external partners. As the first line of commu
Job Source: ScratchKlaviyo Inc.
San Francisco, CA, United States
**Customer Support Specialist** at Klaviyo San Francisco, CA *At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditio
Job Source: Klaviyo Inc.Settle
San Francisco, CA, United States
**Customer Support Specialist** San Francisco / Business Operations / Remote or On-Site **About the Opportunity** Our Customer Support Specialist will provide the 1st line of support for our existing clientsprimarily by email, sms and phoneto resolve issues and answer questions. You'll become an expert in our platform and work with various teams
Job Source: SettleFullsteam Operations LLC
San Francisco, CA, United States
It's fun to work in a company where people truly BELIEVE in what they're doing! Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of 1,700 employees, we are committed to driving innova
Job Source: Fullsteam Operations LLCTruework
San Francisco, CA, United States
Truework is on a mission to create trust in every financial transaction. Our core product, Truework Income, provides access to crucial employment and income information needed for mortgage loans, apartment rentals, background checks and the like. We are disrupting a $5B+ industry, previously controlled by legacy credit agencies, with a better produ
Job Source: TrueworkElation Health, Inc.
San Francisco, CA, United States
**Our team is growing** Were looking for people who are: * Committed to the craft of what they do best * Excited to face hard problems head on * Guided by a compass for quality * Curious question-askers * Apprentices for life Were simplifying the evolution of healthcare, which Im really passionate about. Everyone here cares about the work theyre do
Job Source: Elation Health, Inc.Unit21, Inc.
San Francisco, CA, United States
At Unit21, we strive to protect businesses against adversaries engaging in money laundering, fraud, and other sophisticated risks by offering a no-code toolset to model, detect, and remediate suspicious activity. Our customers range from large Fortune 500 companies to high-potential, pre-launch startups. In 2020, customers uncovered over $80m in la
Job Source: Unit21, Inc.PocketSuite
San Francisco, CA, United States
[Full Time] Customer Support Specialist at PocketSuite (United States) | BEAMSTART Jobs Customer Support Specialist PocketSuite United States Date Posted 26 Jun, 2022 Work Location San Francisco, United States Salary Offered $45000 — $55000 yearly Job Type Full Time Experience Required 1+ years Remote Work Yes Stock Options Yes Vacancies 1 av
Job Source: PocketSuiteSan Francisco, CA, United States
**Customer Support Specialist**
at Origin Remote | US **Overview:**
Origin is a financial well-being platform that partners with innovative employers to keep employees happy, healthy, and on the road to financial success. We believe that protecting your assets, family and future shouldnt require a PhD in finance, so we built a company that puts financial management on auto pilot.
Origin makes it easy and affordable for companies to offer a suite of best-in-class financial tools including student loan repayment, 401k optimization, savings tools, and debt management. We are the only holistic financial benefit that provides financial planning to every employee, everywhere. No middle men. No confusing terms. Just simplicity.
Our team is led by repeat founders and is backed by leading VC firms like Founders Fund, Felicis and General Catalyst.
Our Customer Support Specialist will be on the frontlines as Origin's key advocate and liaison for top customers and users of Origin's leading edge Financial Wellness benefit platform and services. In this role, Your work will bring to life our mission of enabling every employee, everywhere to reach their life goals of owning a home, buying a car, or sending their kids to college.
As a critical member of Origin's Customer Success organization you will have a significant impact in charting our companys user service philosophy. You will have access to Origins Head of Customer Success and other key company stakeholders, and will work collaboratively to tackle user challenges head-on while building solutions to address questions, concerns and issues.
**What you'll do:**
* Engage with customers as their advocate to deliver concierge-level service and a consistent user experience above and beyond expectations whenever possible.
* Pro-actively Identify, analyze and resolve customer problems as they arise; manage escalation and resolution with internal stakeholders, including answering key questions, researching for resolution, solving problems and advising strategic user initiatives.
* Act as a primary resource and Origin product expert for customers and users by providing education, ongoing support and customer user marketing and promotion strategies for the Origin benefit, platform and services.
* Display ownership of customer relationships and participate in each situation presented from beginning to end to ensure the customers concern(s) are resolved and customer success is prioritized.
* Lead, shape and execute customer support initiatives, including knowledge base content development, product marketing and corporate user communications (in collaboration with internal Marketing and Product teams), cross team communications and regular reporting.
* Use your knowledge of the Origin suite of products, financial wellness / personal finance trends and ongoing customer feedback to participate as a key voice of the customer for product enhancements, customer systems or process updates, and business approaches.
* Deliver feedback on internal processes (including bug tracking and reporting) and product feature opportunities to drive efficiency, excellence and cross team collaboration for ongoing process improvements to the Origin Support and Customer Success organizations.
**Were excited for you to have:**
* Bachelors Degree or equivalent experience
* Customer Support, help desk or related experience within a SaaS based start-up environment preferred.
* Background, interest and/or experience in personal finance, FinTech or related industry strongly preferred.
* Commitment to excellence, bias for action, and exceptional attention to detail
* Strong communication skills with a focus on relationship building and teamwork
* Comfort in a fast-paced, start-up environment with an eye for building sustainable processes at scale and excitement to deliver a best-in-class customer support experience.
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Email Alert for Customer Support Specialist jobs in San Francisco, CA, United States
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