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Fullsteam Operations LLC
San Francisco, CA, United States
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. The Flybook (Fullsteam, Parent Company) is looking for a Customer Support Specialist to join our team! Required to works West Coast hours, including Saturdays with Sundays and Mondays off. The b
Job Source: Fullsteam Operations LLCSettle
San Francisco, CA, United States
**Customer Support Specialist** San Francisco / Business Operations / Remote or On-Site **About the Opportunity** Our Customer Support Specialist will provide the 1st line of support for our existing clientsprimarily by email, sms and phoneto resolve issues and answer questions. You'll become an expert in our platform and work with various teams
Job Source: SettleEverlaw
Oakland, CA, United States
Everlaw is looking for a highly motivated Customer Support Specialist to join our Customer Support team! As a Customer Support Specialist, you'll greatly impact the day-to-day experience of our clients. You'll be the first line of contact for our customers using your Respect for Users to ensure that all clients are successful and delighted by their
Job Source: EverlawScratch
San Francisco, CA, United States
**Customer Support Specialist** San Francisco / Borrower Guidance / Full-time **What you'll do:** As a Customer Support Specialist on our Borrower Guidance team, you will work with our borrowers to help them understand their loans. You will be an advocate for our borrowers, both internally and with our external partners. As the first line of commu
Job Source: ScratchFreightek LLC
San Francisco, CA, United States
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Job Source: Freightek LLCLevelpath
San Francisco, CA, United States
Customer Support Specialist San Francisco, CA About You You love to tackle problems and build solutions. When intrigued by an idea, you focus your energy and dedicate your mind to learn everything you can about it, quickly! Then, you figure out how to apply what you’ve learned to the issue at hand and propel it forward. Facing big challenges hea
Job Source: LevelpathTwist Bioscience
South San Francisco, CA, United States
Twist Bioscience is developing a disruptive Synthetic DNA technology that will change the world, enabling widespread health and sustainability. Synthetic biologists will use our products to engineer how organisms produce cures to diseases, make everyday chemicals by using the atmosphere as the carbon source, enable plants to make their own fertiliz
Job Source: Twist BioscienceMudflapinc
Palo Alto, CA, United States
**Customer Support Specialist** at Mudflap Palo Alto, CA, Remote We are looking for an exceptional individual to join Mudflaps Customer Support Team. Customer obsession is a core value at Mudflap, therefore Customer Support is one of THE most important roles at the Company. Our customers are amazing, and you will be helping them succeed with
Job Source: MudflapincFoster City, CA, United States
What if the work you did every day could impact the lives of people you know? Or all of humanity?
At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.
Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.
The Illumina Lab Services (ILS) Customer Support Specialist builds strong relationships with ILS customers and serves as a liaison between customers and cross-functional groups across the company. The successful candidate will have strong communication skills, be able to remove roadblocks and provide quick resolution for customers and internal teams. This position requires experience interfacing with and supporting internal and external customers. The Customer Support Specialist contributes to the company’s ability to meet sales goals while providing an exceptional customer experience.
Responsibilities
Primary point of contact to support our clinical internal and external customers
Ensure order accuracy, completeness, technical feasibility, and revenue recognition according to company requirements and the service contracts
Analyze problems, and determine approach within guidelines, reports and recommendations
Build productive and collaborative working relationships both internally and externally
File clinical documentation promptly and assist in auditing
Exercise judgment within defined policies, procedures and practices to determine appropriate action
Understand and apply best practices and knowledge of internal/external business challenges to improve processes or services
Requirements
Bachelor’s degree required with at least 2 years of customer support experience, or equivalent work experience in a biotechnology company or clinical testing services provider
Field of study in Life Science, Genetics or Biochemistry preferred
Strong written and verbal communication skills
Functional knowledge of Microsoft Office
Preferred experience with a CRM and/or ERP system (SAP and SFDC a plus)
Diligent, detail-oriented, methodical, practical, analytical with good project management skills.
Strong cross-team collaboration skills.
Strong interpersonal and customer service skills
Strong desire to provide total customer support, going further to address customer core needs.
Experience solving problems independently and working effectively in a team environment
All listed requirements are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities.
The estimated base salary range for the Customer Support Specialist role based in the United States of America is: $64,700 - $97,100. Should the level or location of the role change during the hiring process, the applicable base pay range may be updated accordingly. Compensation decisions are dependent on several factors including, but not limited to, an individual’s qualifications, location where the role is to be performed, internal equity, and alignment with market data. Additionally, all employees are eligible for one of our variable cash programs (bonus or commission) and eligible roles may receive equity as part of the compensation package. We offer a wide range of benefits as innovative as our work, including access to genomics sequencing, family planning, health/dental/vision, retirement benefits, and paid time off.
At Illumina, we strive to foster a diverse and inclusive workplace by cultivating an environment in which everyone contributes to our mission. Built on a strong foundation, Illumina has always been rooted in openness, collaboration, and seeking alternative views and perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and demonstrate our collective commitment to diversity and inclusion in the communities we live and work. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. If you require accommodation to complete the application or interview process, please contact [email protected]. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
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Customer Support Specialist jobs in Foster City, CA, United States
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