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mPulse Mobile
Arizona City, AZ, United States
Job Summary: The Help Desk Support Specialist provides quality and efficient customer service to health plan users via incoming phone calls, voicemails, and emails. This position and team support multiple health plans for password reset/registration assistance. The Help Desk team works closely together to ensure our callers receive excellent custo
Job Source: mPulse MobileThe Cavco Family of Companies
Phoenix, AZ, United States
At Cavco Industries, Inc. (NASDAQ CVCO), our 7000 team members are at the heart of everything we do. We design and produce quality, affordable factory-built homes. We are also a leading producer of park model RVs, vacation cabins and factory-built commercial structures. In addition to providing competitive pay and benefits, we provide opportunities
Job Source: The Cavco Family of CompaniesChartis Federal
Arizona City, AZ, United States
Job Type Full-time Description We are hiring a cleared Help Desk Support Specialist III to support a U.S. Army NEC in Ft. Huachuca, Az. The Help Desk Support Specialist III will be a focal point for desktop support and provide unparalleled service in maintaining optimal desktop environments and user experiences. They will support a blend of tro
Job Source: Chartis FederalHybrid IT Services, Inc
Gilbert, AZ, United States
Job Overview We are looking for an IT Help Desk Technician to join our Customer Services team. As an IT Help Desk Technician, your role is to diagnose and resolve all the issues our customers are facing and providing them solutions as early as possible. Technical support and technical assistance are the two major responsibilities that you are expe
Job Source: Hybrid IT Services, IncVaco
Phoenix, AZ, United States
We're seeking a Tier 1 Help Desk Technician to join our team in providing exceptional technical support within a healthcare environment adhering to HIPAA guidelines. This role, initially a 3-month contract with the potential for full-time employment, offers an opportunity to collaborate with a motivated team dedicated to personal and collective gro
Job Source: VacoMesa Air
Phoenix, AZ, United States
Job Description Summary Build, set up, and install computer hardware according to Mesa Air policies, procedures, and standards Answer requests from system users; provide information and 1st level troubleshooting; escalate problems as appropriate, and maintain accurate help desk records Train personnel in the proper and secure use of Mesa Air info
Job Source: Mesa AirVirtual
Phoenix, AZ, United States
We're seeking a Tier 1 Help Desk Technician to join our team in providing exceptional technical support within a healthcare environment adhering to HIPAA guidelines. This role, initially a 3-month contract with the potential for full-time employment, offers an opportunity to collaborate with a motivated team dedicated to personal and collective gro
Job Source: VirtualAmerican Express Global Business Travel
Phoenix, AZ, United States
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. As part of the Global
Job Source: American Express Global Business Travelmesa, az
Voted Best Place to work in AZ
Job Description
Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 5,000 red-light, speed, and school bus stop arm safety cameras across North America. We are also creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles. And we are a leading provider of connected systems, processing nearly 165 million transactions each year across 50+ individual tolling authorities.
The Associate Service Desk Analyst is responsible for first response in answering, commenting, and replying to service and incident requests that are made to the Service Desk via phone calls and emails. This position will involve multi-tasking, and various Service Desk duties with a strong focus on efficiently handling Incidents and Service Requests. This individual will work under the guidance of senior Service Desk Analysts and the Service Desk Manager to learn our business model and suite of services we provide.
Key Responsibilities:
Gain an understanding of the business. Keep abreast of new technology systems, methods, and platforms.
Provide technical assistance and support for incoming queries and issues related to computer systems, printers, software, and hardware through emails, phone calls, and/or ticketing system.
Utilize and leverage resources and personnel to accomplish goals and tasks in a timely fashion.
Answer all calls from end users and manage the shared mailbox.
After-hours and weekend on-call support is required. Duration is for 1 week interval, rotating with other Service Desk employees.
Other duties as assigned.
Required Knowledge, Skills & Abilities:
2+ years of Service Desk related experience.
2 years of experience supporting hardware, software, laptops, and desktops
2 years of proven customer service experience.
Familiar with configuration, set-up, testing and troubleshooting of a variety of hardware including desktops, laptops, printers, sound and video-cards, peripherals, and handheld devices.
Familiar with installing, testing, and troubleshooting an array of software applications including multi-platform operating systems and third-party applications.
Familiar with basic troubleshooting support of LAN, WAN, Wireless, Cellular, Broadband.
Ability to handle multiple tasks concurrently and to completion.
Maintain a high level of professionalism and be accountable for actions.
Familiar with spyware removal and virus removal.
Ability to identify and organize tickets along with emails according to priority and forward tickets to the proper tier of technicians in the correct resolving group.
Preferred Knowledge, Skills & Abilities:
Knowledge of ticket management.
Experience with Active Directory.
Experience with Office 365.
A+ Certification.
Incident Management Experience.
Familiar with ITIL methodology and corporate environment.
Experience supporting mobile devices.
Experience with Apple products.
Email Alert for Help Desk Specialist jobs in mesa, az
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