Help Desk Technician

Phoenix, AZ, United States

We're seeking a Tier 1 Help Desk Technician to join our team in providing exceptional technical support within a healthcare environment adhering to HIPAA guidelines. This role, initially a 3-month contract with the potential for full-time employment, offers an opportunity to collaborate with a motivated team dedicated to personal and collective growth. Our ideal candidate is passionate about technology and eager to contribute to a dynamic work culture.

Responsibilities:

Provide Tier 1 technical support in accordance with service level agreements (SLAs), troubleshooting issues before escalating when possible.

Collaborate effectively with team members and communicate promptly with upper management as necessary.

Maintain professionalism and composure in high-pressure situations, ensuring timely resolution of priority incidents.

Adhere to a hybrid work model, initially working on-site full-time for the first three months and transitioning to a hybrid arrangement thereafter.

Demonstrate commitment by being punctual, dressing appropriately, and remaining available during emergencies.

Contribute to the improvement of existing systems, actively engaging in projects and providing constructive feedback.

Keep knowledge base up-to-date and share relevant information with team members.

Skills and Qualifications: Proficiency in troubleshooting software and hardware issues, with intermediate knowledge extending beyond basic Office 365 suite and communication programs.

Familiarity with network fundamentals, security protocols, and remote software.

Ability to multitask and adapt to diverse technical challenges.

Experience with ticketing systems and effective communication of problem incidents.

Strong time management skills and a proactive approach to problem-solving.

Understanding of Azure/Entra AD and on-prem AD workflow environments (proficiency not required).

Preferred Qualifications: CompTIA A certification.

Associates or bachelor's degree in computer sciences or related field.

Basic Google Certifications.

1-2 years of experience in general IT support roles.

If you're looking for a rewarding opportunity to grow your career in a collaborative environment dedicated to excellence, we encourage you to apply.

Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice

Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected] .

Vaco also wants all applicants to know their rights that workplace discrimination is illegal .

By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Privacy Notice

Vaco LLC and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco's HR Notice at Collection for California Applicants and Employees here .

Virginia residents may access our state specific policies here .

Residents of all other states may access our policies here .

Canadian residents may access our policies in English here and in French here .

Residents of countries governed by GDPR may access our policies here .

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training;

licensure and certification requirements;

office location and other geographic considerations;

other business and organizational needs.

With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.