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Mastech Digital
Houston, TX, United States
Position Summary: The Service Desk Specialist will be responsible for providing comprehensive IT support to all users, including C-Suite executives. The role involves troubleshooting technical issues, managing onboarding processes, imaging devices, and handling phone support, configuration, and troubleshooting. The ideal candidate will be proactive
Job Source: Mastech DigitalDufresne Spencer Group
Houston, TX, United States
Ashley Furniture HomeStore, the #1 Mattress and Furniture retailer in North America, has an immediate opening for a Operational Support, Service Desk. The ideal candidate is responsible for providing a high level of hands-on technical customer service to our retail stores, distribution centers, and corporate offices for incidents reported by US an
Job Source: Dufresne Spencer GroupDoggett
Houston, TX, United States
Classification: Exempt Job Summary: The IT Service Desk Technician position is an important and visible role which reflects the support the IT Department provides to the Doggett user community. The Service Desk operates with a central phone number and central email address, working as a team to address a wide range of incidents and service requ
Job Source: DoggettOTHON ENGINEERING
Houston, TX, United States
IT Manager About Us Founded in 1996 in Houston, Texas, OTHON Engineering is a multi-discipline civil engineering firm. We provide a full range of planning, traffic engineering and design services in roads and highways, bridges and structural engineering, high speed rail systems, pumping and drainage networks, airports, municipal infrastructure, int
Job Source: OTHON ENGINEERINGCreative Financial Staffing
Houston, TX, United States
Help Desk Coordinator About the Company and Opportunity: Help Desk Coordinator Our client is independently owned insurance company that has been in business for 40 years! Family atmosphere Flexible 9/80 schedule! Voted one of top places to work in Houston! Overview of the Help Desk Coordinator: Provide application support to employees by identifyin
Job Source: Creative Financial StaffingMastech Digital
Houston, TX, United States
As an IT Service Desk Specialist II, you will support activities within service desk, supporting customer needs, documentation creation, configuring user accounts, configuring laptops, desktop support (troubleshooting), conference room equipment and inventory management Bachelors degree or Associate degree from a two-year college or university in a
Job Source: Mastech DigitalHOUSTON SYMPHONY SOCIETY
Houston, TX, United States
Job Details Job Location Jones Hall - Houston, TX Position Type Full Time Education Level High School Salary Range $19.00 - $22.00 Hourly Job Category Information Technology Description Job Title: Help Desk Technician Department: Information Technology Reports to: Sr. Director of IT and Data Analytics Status: Full-time, Hourly Non-Ex
Job Source: HOUSTON SYMPHONY SOCIETYNabors
Houston
**Company Overview** _Nabors is a leading provider of advanced technology for the energy industry. With operations in about 20 countries, Nabors has_ _established_ _a global network of people,_ _technology_ _and equipment to deploy solutions that deliver safe,_ _efficient_ _and responsible hydrocarbon production. By_ _leveraging_ _its core competen
Job Source: NaborsHouston, TX, United States
JOB DESCRIPTION
The IT Support Desk Technician I’s primary focus will be supporting and resolving technical-related support requests. Support is expected to be provided using various methods including email, remote access tools, internal tickets, phone calls, various electronic messaging platforms, and in-person. The IT Support Technician I is expected to be versed in multiple facets of IT technology stacks. Additionally, excellent interpersonal, communication, and customer service skills are expected.
SCOPE OF DUTIES AND RESPONSIBILITIES
• Work IT support requests
• Provision, deprovision, deploy, troubleshoot, configure, and patch, end-user technology platforms including desktops, laptops, mobile devices, thin-clients, and peripherals.
• Cloud and on-prem network infrastructure including deployment for firewalls, routers, SSLVPN, switches, and wireless access points
• Cloud telephony platforms
• Microsoft 365 cloud technology stacks, including Microsoft Office, Endpoint Manager, OneDrive, and Teams
• Assist with management of inventory of IT-owned assets (reporting and barcoding)
• Support in testing and deployment of new applications and systems
• Train and guide staff hardware and software usage
• Assist with disaster recovery efforts, including testing, training, and documentation
• Assist with investigating complex problems and identify root causes, test, implement, and document solutions
• Maintain current and accurate standard operating procedures
• Maintain confidentiality regarding the information being processed, stored, or accessed by the end-users on the network
• Send out company-wide notifications of IT-related maintenance when requested by management
JOB REQUIREMENTS
• Job experience: None
• Must be able to perform necessary IT-troubleshooting steps
• Must be willing to travel to MCCU’s branches and datacenters when necessary
• Must participate in rotating on-call phone coverage including Saturdays
• Must complete approved technical development training courses
• Must complete security awareness and required credit union training courses
• On occasion, may be asked to stay extended hours for IT maintenance or project-related work
• Must have reliable transportation
• Strong oral and written communication skills
• Detail-oriented
• Strong organizational and planning skills
• Ability to manage multiple tasks in a fast-paced environment
• Provides friendly, prompt, professional and accurate service and support to all members and associates
• Maintains a dependable record of attendance and timeliness
• Ability to learn the credit union’s products and services
• Must be willing to follow best practices
PREFERRED EXPERIENCE
• Basic network and remote access connectivity (e.g., TCP/IP, DNS, LAN, WAN, VPN)
• RingCentral and Nice InContact
• Instant Issue Debit Card Printing
• Azure Virtual Desktop
• Windows and MacOS operating systems
• Microsoft M365 apps
• ManageEngine apps (e.g., ServiceDesk+, Desktop Central, ADManager+, etc.)
• Fortinet (e.g., FortiGate, FortiSwitch, FortiAP, FortiNAC, FortiClient, FortiAuthenticator, etc.)
• Jack Henry & Associates (e.g., Symitar, Synergy, and ImageCenter)
PHYSICAL/MENTAL REQUIREMENTS
The physical demands described here represent those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the job duties, the employee is regularly required to stand, sit, use hands, reach with hands and arms, and talk or hear.
• Ability to move and/or lift 50 pounds.
• The vision requirements include close vision and the ability to adjust focus.
• The mental demands include detailed work, reasoning, math, language, written and verbal communications, multiple concurrent tasks.
Email Alert for IT Support Desk Technician I jobs in Houston, TX, United States
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