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Mastech Digital
Houston, TX, United States
Position Summary: The Service Desk Specialist will be responsible for providing comprehensive IT support to all users, including C-Suite executives. The role involves troubleshooting technical issues, managing onboarding processes, imaging devices, and handling phone support, configuration, and troubleshooting. The ideal candidate will be proactive
Job Source: Mastech DigitalMembers Choice Credit Union
Houston, TX, United States
JOB DESCRIPTION The IT Support Desk Technician I’s primary focus will be supporting and resolving technical-related support requests. Support is expected to be provided using various methods including email, remote access tools, internal tickets, phone calls, various electronic messaging platforms, and in-person. The IT Support Technician I is exp
Job Source: Members Choice Credit UnionPrudent Technologies & Consulting
Houston, TX, United States
Sr. Service Desk Support Specialist - MSP Support Engineer Houston, TX 77056 6 months CTH / open for Fulltime Direct hire Salary is open upto $80-85K We are seeking a highly motivated L2 MSP Support Engineer - Houston Area to join our dynamic team. In this role, you will be responsible for providing onsite and remote advanced technical support to o
Job Source: Prudent Technologies & ConsultingEAG Services
Houston, TX, United States
EAG....No One Does Energy Consulting & Outsourcing Better EAG is a dynamic and growing IT and Back Office Outsourcing firm focused on driving customer success. As an EAG support team member, you will leverage your data architect experience and drive continuous value both for your clients and EAG. Gain the satisfaction of knowing that you are creat
Job Source: EAG ServicesLHH
Houston, TX, United States
IT Help Desk Position Summary: The IT Help Desk professional will play a crucial role in providing technical support and assistance to end-users. The ideal candidate will have extensive experience working with Microsoft and Windows-based technologies, possessing a deep understanding of IT infrastructure, troubleshooting methodologies, and excellen
Job Source: LHHOTHON ENGINEERING
Houston, TX, United States
IT Manager About Us Founded in 1996 in Houston, Texas, OTHON Engineering is a multi-discipline civil engineering firm. We provide a full range of planning, traffic engineering and design services in roads and highways, bridges and structural engineering, high speed rail systems, pumping and drainage networks, airports, municipal infrastructure, int
Job Source: OTHON ENGINEERINGMastech Digital
Houston, TX, United States
As an IT Service Desk Specialist II, you will support activities within service desk, supporting customer needs, documentation creation, configuring user accounts, configuring laptops, desktop support (troubleshooting), conference room equipment and inventory management Bachelors degree or Associate degree from a two-year college or university in a
Job Source: Mastech DigitalCreative Financial Staffing
Houston, TX, United States
Help Desk Coordinator About the Company and Opportunity: Help Desk Coordinator Our client is independently owned insurance company that has been in business for 40 years! Family atmosphere Flexible 9/80 schedule! Voted one of top places to work in Houston! Overview of the Help Desk Coordinator: Provide application support to employees by identifyin
Job Source: Creative Financial StaffingHouston, TX, United States
Ashley Furniture HomeStore, the #1 Mattress and Furniture retailer in North America, has an immediate opening for a Operational Support, Service Desk. The ideal candidate is responsible for providing a high level of hands-on technical customer service to our retail stores, distribution centers, and corporate offices for incidents reported by US and Canadian internal team members.
**NOW OFFERING ON DEMAND PAY**
Hours of 9:30am to 6:30pm Wednesday to Sunday.
OUR COMPANY OFFERS GREAT BENEFITS, INCLUDING :
Generous Paid Time Off (PTO)
Opportunity for advancement
Medical, Dental, Vision, & Retirement Benefits
Employee Purchase Discounts of 30% or more
KEY JOB RESPONSIBILITIES : Conduct incident management, change management and the escalation processes relating to the desktop environment and is tier 1 for the network systems, including Wi-Fi, access points, printing, and scanners, while following the documented procedures
Maintain computer equipment, including desktops, audiovisual, ups and wiring, Wi-Fi, and printing for all retail stores, distribution centres, and head office
Support the onsite IT vendors in coordination with Tier 2
Participate in onsite technical resource projects
Respond to enquiries and incidents from customers and the support team through incident classification, triage support, investigation, and diagnosis
Identify appropriate second-level teams for in-depth technical support. Work for first-call resolution of incidents while adhering to the service levels and operational metric level agreement
Improve technical content and departmental procedures for the Service Desk knowledge base.
Assist in process improvement opportunities to increase quality and efficiency
Retain timely awareness of ongoing initiatives, rollouts, and changes to the technical environment
Perform a variety of shifts in a 24/7 environment
Demonstrate the company’s values in all aspects of their work performance
Other duties may be assigned.
Up to 25% Travel
KNOWLEDGE/SKILLS/ABILITIES : High school diploma, GED, or equivalent skills and experience
Technical certifications or experience in CompTIA A+ and Microsoft
Certifications in Network + or Windows 10
A combination of education and experience will be considered
Minimum 2-4 years of experience in a diverse technology and customer service-focused role
Good understanding and working knowledge of Office 365 products
Knowledge of domains, IP infrastructure, and server operating systems
Good working knowledge of network troubleshooting skills
Basic scripting knowledge
Solid knowledge and demonstrated experience using desktop products and operating systems
Excellent communication and interpersonal skills
Strong problem-solving skills
Adaptive to change and able to work in a team and manage stress
Able to converse in multiple languages is an asset
Flexible to be on call on a 24/7 rotational basis
Potential evening and weekend coverage, as required
Passport and ability to travel in North America. Single and multiple days with overnights
Hybrid In Office/Work from Home
Meeting service requests and incidents SLAs
Project assignments completed on time and in scope
Ashley Furniture HomeStore is an Equal Opportunity Employer. Ashley Furniture HomeStore does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, national origin, veteran status or any other basis covered by appropriate law.
Email Alert for OPERATIONAL SUPPORT, IT SERVICE DESK jobs in Houston, TX, United States
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