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Level 2 It Technician

Newark, NJ, United States

Level 2 IT Technician

Newark NJ

$100,000 DOE

Core Responsibilities:

Great phone skills

Ability to resolve and execute requests in a fast-paced environment while managing time efficiently.

Ability to take ownership of technologies

Desktop Support Services Solve escalated request in aspects of the IT field

Follows Standards and procedures

Ability to document requests, projects and new setups.

Performs complex problem solving and assistance on diverse software applications.

Continuously communicating and updating customers with progress of requests

Responsibilities Inherit and take fully accountability of backend infrastructure

Maintain, upgrade and enhance accountable software

Train and mentor other technicians and teammates in the IT department

Extensive knowledge in:

Microsoft OS

Active Directory

Deployments

Networking

Office 365

Projects Execute IT projects from inception to completion, ensuring they are delivered on time, within scope, and budget. .

Effectively manage project milestones and adapt to project requirements as necessary.

Suggest and research potential projects to be initiated

Work Ethic Work well with external vendors to enhance or resolve anything that arises

Work well with other departments in the organization

Able to work hand in hand with other team members of the same or different tiers.

Be a fast learner in a continuously innovative environment.

Qualifications: 3 years in the IT field and min 1 year experience as a level helpdesk technician

Ability to travel based on demand

This is a full time in person position

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