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Bank Street College of Education
New York, NY, United States
JOB DESCRIPTION Help Desk Technician (Part-time) The Part-Time Help Desk Technician responds to the College's Help Desk activities and performs a variety of complex tasks, including level 1 and level 2 Help Desk Support. The Help Desk Technicians are responsible to cover the Help Desk from 8AM - 8PM with staggering schedules; they are also critical
Job Source: Bank Street College of EducationTransdev
Garden City, NY, United States
Hiring Immediately for an IT Help Desk Technician. Annual Salary $55,000 OVERVIEW: The position of IT Help Desk Technician technical assistance and support to our internal users regarding computer systems, software, and hardware issues. You will respond to inquiries, diagnose and troubleshoot problems, and provide timely resolution to ensure maxi
Job Source: TransdevBank Street
New York, NY, United States
Job Description Help Desk Technician (Part-time) The Part-Time Help Desk Technician responds to the College's Help Desk activities and performs a variety of complex tasks, including level 1 and level 2 Help Desk Support. The Help Desk Technicians are responsible to cover the Help Desk from 8AM - 8PM with staggering schedules; they are also critic
Job Source: Bank StreetTWO95 International
New York, NY, United States
Title: IT Help Desk Technician Duration: 6+ Months Contract Location: Manhattan, NYC Rate: $OPEN Requirements 6+ Years Experience Implemented processes and procedures Manage targets and KPIs for Help desk Setup, configured and on-going management of reports for Help desk. Reports dashboard Handling tickets and advanced customer queries F
Job Source: TWO95 InternationalAmbassador Resources
Union City, NJ, United States
Ambassador Resources is working with a client located in Hudson County, NJ looking to bring on an IT Help Desk to join their team! In this role, The IT Application Help Desk will play a vital role in the daily responsibilities of the IT department. They are tasked with providing our users with technical support for any IT-related matter such as iss
Job Source: Ambassador ResourcesWasserman
Brooklyn, NY, United States
Wasserman powers the business of sports, music, entertainment and culture. Founded in 2002, Wasserman represents many of the world's most iconic sports and entertainment figures, music artists, brands and properties, empowering them to shape culture and captivate audiences worldwide. Our brands and properties division works with iconic brands and
Job Source: WassermanSUNY Downstate Health Sciences University
New York, NY, United States
Help Desk Technician / Programmer Analyst Job No: 496362 Department: INFORMATION SYSTEMS Local Title: Help Desk Technician / Programmer Analyst Budget Title: Programmer-Analyst Work Type: Full Time Location: Brooklyn, NY Categories: Administrative, Information Technology Are you looking to take your career to new heights with a leader in h
Job Source: SUNY Downstate Health Sciences UniversityTransdev
Garden City
Hiring Immediately for an IT Help Desk Technician. Annual Salary $55,000 OVERVIEW: The position of IT Help Desk Technician technical assistance and support to our internal users regarding computer systems, software, and hardware issues. You will respond to inquiries, diagnose and troubleshoot problems, and provide timely resolution to ensure maximu
Job Source: TransdevBrooklyn, NY, United States
A Career at Little Flower:
Little Flower Children and Family Services of New York is a nonprofit organization that has worked to improve the well-being of children, youth, families, and people with developmental disabilities across New York City and Long Island since 1929. Our staff of more than 500 provides prevention services, foster care, residential treatment care, adoption services, medical and mental health services, and programs and services for individuals with developmental disabilities.
A career with Little Flower can be rewarding in so many ways. We are looking for conscientious and caring people who are ready to commit to the work of strengthening families and supporting the well-being of children and adults with developmental disabilities. If you're looking for a career where you can truly make a difference, we hope you will consider joining our team.
Summary Job Description:
Little Flower Children and Family Services is seeking to hire a Full-Time Help Desk Technician for our Brooklyn location. This position requires traveling to our other sites on Long Island and in Queens. The Help Desk Technician will be responsible for assisting staff with basic operation of computers, laptops, mobile devices, video conference system, printers, scanners, and other peripherals. Technician will be responsible for providing aid and training to all staff with basic features of Microsoft Office 365 Suite including Outlook, Word, Excel, and TEAMs. Under general supervision, an employee in this class will troubleshoot hardware issues related to desktops, laptops, mobile devices or peripherals and software issues relating to Operating System, Microsoft applications, 3rd party software, and network connectivity.
Principle Responsibilities:
Train and assists staff on the basic operation of computer, laptops, mobile devices, video conference system, printers, scanners, and other peripherals.
Train and assists staff on the basic operation of software applications used by the agency.
Identify and redirects Legacy and Intranet software problems to Information Systems staff.
Identify and correct operating system problems, windows update or browser plugin issues.
Analyze hardware problems and take corrective action. Repair hardware or contact maintenance technician or vendor with follow up to a resolution.
Enter Ticket for each job duty encountered.
Log daily work, problems, communication problems, and system downtime.
Contact NYS Connections help desk with problems related to NYS computers. Assist staff having difficulties with NYS computers, notebooks, mobile devices, peripherals, and equipment. Assist NYS Connections help desk if necessary.
Maintain the Information Systems Department Inventory database consisting of computers, laptops, mobile devices, peripherals, and equipment.
Responsible for labeling, maintaining, and cleaning all computers, notebooks, mobile devices, peripherals, and equipment on a regular basis.
Trace, test, and fix network cable if damaged. Maintain documentation on cable runs.
Carry out tasks assigned by supervisor. Report to supervisor daily to discuss any difficulties encountered.
Responsible for disassembly, assembly, and installation of moved computer equipment.
Secure all equipment as per instructions.
Maintain a working knowledge of all Computer Operating Systems implemented by the Agency.
Maintain a working knowledge of all applications that that the agency implements including but not limited to MS Office, publishing, spreadsheet, word processor, database, and mail software applications, NYS applications and any in-house applications.
To maintain and answer in a timely manner Cell phone, walkie-talkie and/or any other agency issued communication equipment.
Responsibilities include participating in configuring and setting up equipment for employees; implementing technology initiatives as assigned in accordance with agency strategy; and diagnosing end-user technical issues in the areas of applications, operating systems, hardware, network connectivity, server backups, printer installation.
Skill in the operation of electronic data processing equipment.
Strong oral and written communication, time management and organizational skills are necessary
Good communication skills and be able to work both independently and as a member of a team
Independently resolve most issues with Windows 10,11 network printers and VoIP Travel to other Little Flower locations as needed.
Perform additional duties as assigned by supervisor.
Minimum Requirements: A+ Certification or experience in computer hardware, software and networks preferred.
Ability to work and be available during 9 am - 5 pm M-F shift
Availability to work after hours and weekends (infrequent & compensated)
Strong knowledge of Windows 10-11
Strong knowledge of the MS Office suite
Self-motivated and high level of enthusiasm
Take a personal interest in, and responsibility for quality of work performed
Ability to articulate technical information clearly and simply to non-technical people
Travel Requirements:
This position is based in Brooklyn, but may require periodic traveling to other locations. A valid NYS driver's license is required.
Email Alert for Help Desk Technician jobs in Brooklyn, NY, United States
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