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Tyson & Mendes
New York
Job Description Job Description Salary: TYSON & MENDES is looking for an IT Help Desk Technician to be remote support assisting firm employees nationwide. This candidate is responsible for troubleshooting issues and determining the best course of action for a solution. as well as problem solve for multiple locations and platforms including ongoing
Job Source: Tyson & MendesDave & Buster
Atlantic City, NJ, United States
Job Description: Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vis
Job Source: Dave & BusterTyson & Mendes
New York, NY, United States
TYSON & MENDES is looking for an IT Help Desk Technician to be remote support assisting firm employees nationwide. This candidate is responsible for troubleshooting issues and determining the best course of action for a solution. as well as problem solve for multiple locations and platforms including ongoing technical support to remote area network
Job Source: Tyson & MendesGEM Technologies
New York
Job Description Job Description GEM Technologies is seeking an experienced IT Support Technician to join our growing team. As an MSP and technology consulting firm, we are committed to delivering top-of-the-line solutions to our clients. Now, we need an IT Support Technician who can help us take this commitment to the next level. In this role, yo
Job Source: GEM TechnologiesDave & Buster
New York, NY, United States
Job Description: Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vis
Job Source: Dave & BusterGEM Technologies
New York, NY, United States
GEM Technologies is seeking an experienced IT Support Technician to join our growing team. As an MSP and technology consulting firm, we are committed to delivering top-of-the-line solutions to our clients. Now, we need an IT Support Technician who can help us take this commitment to the next level. In this role, you will work closely with our clien
Job Source: GEM TechnologiesDave & Buster
Brooklyn, NY, United States
Job Description: Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vis
Job Source: Dave & BusterAmentum
New York, NY, United States
Amentum is seeking an IT Support Technician in New York, NY to support our DHS customer at their regional CONUS and OCONUS facilities. With your fantastic attention to detail and follow-through, you will provide Tier 2 IT help desk support, assisting with hardware and software troubleshooting and providing video teleconferencing and remote support
Job Source: AmentumNew York, NY, United States
Our client, a professional services company located in Battery Park, NY is seeking an IT Support Technician. The IS Support Technician provides second level support to end-users regarding IT incidents and service requests. This role is critical in meeting the Department objectives for providing high quality customer service and technical support for supported technologies; ensuring service levels are met or exceeded. This is a full time position. Interested candidates should send their resumes to [email protected] .
RESPONSIBILITIES
Provide support for all Firm related mobile and desktop hardware and software.
Track all incidents and service requests in Help Desk ITSM system.
Maintain detailed and accurate notes on all incidents, this includes but is not limited to symptoms, error message and troubleshooting steps taken.
Maintain ownership of all incidents through resolution including regular follow-up with escalation groups and customer.
Use of the tools and knowledge available to effectively troubleshoot and resolve issues.
Escalate incidents and problems you are unable to resolve to the appropriate support/engineering teams.
Adhere to all Firm defined operation level agreements, procedures and policies.
Contribute to Help Desk ITSM Knowledgebase.
Facilitate project related tasks to completion.
This role will be part of the team responsible for quality control related testing of desktop and mobile environments.
Actively engage in testing software and hardware updates, patches, and new applications etc to ensure that stable, useable high quality product is delivered to the end user.
Document and report testing results in accordance with the Department procedures.
Develop and maintain expert knowledge in the Firm supported end user applications and hardware.
Develop and maintain superior customer service and incident management skills.
Assume additional responsibilities as requested.
Position Specific Skills and Requirements:
Understanding of desktop hardware and peripherals, (PCs, laptops, printers, scanners, smartphones and tablets).
Working knowledge of computer technologies and software including but not limited to: Windows, Apple iOS, Microsoft Office, Adobe Acrobat, Wireless Networking.
Preference will be given to candidates with any related IT certifications.
REQUIREMENTS Bachelor's degree with a strong academic record in technology related field or 1 - 2 years of experience in an Information Systems (IS) Help Desk Technician role.
Attributes expected of all candidates include: a desire to learn and grow, responsibility, honesty, reliability, initiative, patience, attention to detail, determination, taking pride in one's work, and
Interpersonal skills necessary to interact and work productively as part of the Information Systems team, delivering high quality services to the Firm and our clients.
Ability to meet deadlines and effectively complete operational and project based assignments.
Ability to communicate effectively, in person and in writing, with Firm personnel at all levels and outside parties as necessary.
Ability to work independently.
Compensation: 62,500
Email Alert for IS Support Technician jobs in New York, NY, United States
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