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Computer Support Specialist_

New York

Job Description

Job ID#:

24713

Job Category:

Information Technology

Position Type:

Contract/W-2

Duration:

1 year

Shift:

Multi Shifts

Job Title: Help Desk Technician

Pay rate: $23/hr

Shift: 8am-4pm or 10am-6pm

Our Client:

Our client is the New York State Office of General Services (OGS) and they are seeking a Help Desk Technician for one of their teams. This is a temporary position (W2 Only) in Brooklyn, NY. This is an excellent opportunity for the right individual. The contract is expected to last 1 year with a pay rate of $23/hr.This is an in-office role, so you must be commutable to Albany. Veterans are strongly encouraged to apply.

Job Description:

We are seeking a skilled IT Support Specialist to join our team. This position is responsible for providing technical support and troubleshooting for various IT systems and applications. The ideal candidate will have a strong background in IT customer support, hardware and software installation, and problem resolution.

Key Responsibilities:

+ Service Desk Support:

+ Manage the service desk shared mailbox, respond to emails, create tickets in the ticketing system, and provide level 1 troubleshooting.

+ Escalate unresolved issues to higher-level technicians.

+ Hardware and Software Maintenance:

+ Perform installation, administration, testing, and maintenance of hardware and software.

+ Deploy and configure hardware and software systems.

+ Collaborative IT Solutions:

+ Participate in meetings with users, vendors, consultants, and IT staff to discuss IT solution options.

+ Assist in recommending appropriate system platforms to meet program requirements.

+ Documentation and Training:

+ Prepare and assist with documentation for procedural manuals and online help instructions for users.

+ Create technical documentation manuals for IT staff.

+ Provide and administer training in hardware and software technologies.

+ Service Desk Phone Support:

+ Answer service desk phone calls, create tickets in the ticketing system, provide level 1 troubleshooting, and escalate issues as necessary.

Experience & Knowledge:

The ideal candidate will have 3 to 5 years of experience in the following areas:

+ IT customer support and training

+ Computer installation, diagnosis, and repair

+ Network and standalone printer installation, diagnosis, and repair

+ Basic troubleshooting of scanners and other peripheral devices

+ Microsoft Office Suite troubleshooting and desktop support

+ Virtual meeting tools, including MS Teams, Zoom, and WebEx

+ Windows 10 desktop support

+ VPN and remote technical support

+ Adobe Pro troubleshooting and desktop support

Qualifications:

+ Proven experience in a technical support role

+ Strong problem-solving skills and attention to detail

+ Excellent communication and interpersonal skills

+ Ability to work independently and as part of a team

+ Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus

Datrose is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race. Religion, color, national origin, sexual orientation, gender identity, pregnancy, status as a parent, age, protected veteran status, family medical history or genetic information, political affiliation, status as a qualified individual with disability, or other non-merit-based factors.

Authorization to work in the U.S. is a precondition of employment. Datrose does not sponsor employment visas.

Job Requirements

Minimum Security Clearance:

No

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