Computer Support Specialist_
New York
Job Description
Job ID#:
24713
Job Category:
Information Technology
Position Type:
Contract/W-2
Duration:
1 year
Shift:
Multi Shifts
Job Title: Help Desk Technician
Pay rate: $23/hr
Shift: 8am-4pm or 10am-6pm
Our Client:
Our client is the New York State Office of General Services (OGS) and they are seeking a Help Desk Technician for one of their teams. This is a temporary position (W2 Only) in Brooklyn, NY. This is an excellent opportunity for the right individual. The contract is expected to last 1 year with a pay rate of $23/hr.This is an in-office role, so you must be commutable to Albany. Veterans are strongly encouraged to apply.
Job Description:
We are seeking a skilled IT Support Specialist to join our team. This position is responsible for providing technical support and troubleshooting for various IT systems and applications. The ideal candidate will have a strong background in IT customer support, hardware and software installation, and problem resolution.
Key Responsibilities:
+ Service Desk Support:
+ Manage the service desk shared mailbox, respond to emails, create tickets in the ticketing system, and provide level 1 troubleshooting.
+ Escalate unresolved issues to higher-level technicians.
+ Hardware and Software Maintenance:
+ Perform installation, administration, testing, and maintenance of hardware and software.
+ Deploy and configure hardware and software systems.
+ Collaborative IT Solutions:
+ Participate in meetings with users, vendors, consultants, and IT staff to discuss IT solution options.
+ Assist in recommending appropriate system platforms to meet program requirements.
+ Documentation and Training:
+ Prepare and assist with documentation for procedural manuals and online help instructions for users.
+ Create technical documentation manuals for IT staff.
+ Provide and administer training in hardware and software technologies.
+ Service Desk Phone Support:
+ Answer service desk phone calls, create tickets in the ticketing system, provide level 1 troubleshooting, and escalate issues as necessary.
Experience & Knowledge:
The ideal candidate will have 3 to 5 years of experience in the following areas:
+ IT customer support and training
+ Computer installation, diagnosis, and repair
+ Network and standalone printer installation, diagnosis, and repair
+ Basic troubleshooting of scanners and other peripheral devices
+ Microsoft Office Suite troubleshooting and desktop support
+ Virtual meeting tools, including MS Teams, Zoom, and WebEx
+ Windows 10 desktop support
+ VPN and remote technical support
+ Adobe Pro troubleshooting and desktop support
Qualifications:
+ Proven experience in a technical support role
+ Strong problem-solving skills and attention to detail
+ Excellent communication and interpersonal skills
+ Ability to work independently and as part of a team
+ Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus
Datrose is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race. Religion, color, national origin, sexual orientation, gender identity, pregnancy, status as a parent, age, protected veteran status, family medical history or genetic information, political affiliation, status as a qualified individual with disability, or other non-merit-based factors.
Authorization to work in the U.S. is a precondition of employment. Datrose does not sponsor employment visas.
Job Requirements
Minimum Security Clearance:
No