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Five Rivers IT, Inc.
Rochelle Park
Job Description Job Description Service Desk Technician At Five Rivers IT, we build and service reliable IT infrastructures for midsized businesses. Five Rivers IT has been growing at a consistent rate of 30% a year for the last 3 years. We are in search of a Service Desk Support Technician to join the dynamic team of professionals providing wo
Job Source: Five Rivers IT, Inc.TEKsystems
New York, NY, United States
Description: One of our major Healthcare clients in NYC is looking for an outgoing Level 1 Help Desk support Analyst to join the hospital’s Enterprise Service Desk. This individual will serve as the front-line IT support for the Health System’s 11 hospitals. On a day to day basis, the successful candidate will monitor and answer the Service Desk p
Job Source: TEKsystemsInsight Global
Secaucus, NJ, United States
Job Description Maintain customer tickets within our case management system and update our Customer's case management system. Controlling the process of receiving, assigning, and completing internal tickets. Ensuring there are correct notes, categories, and statuses for tickets. Ensuring ticket resolution checklists are being followed. Staying
Job Source: Insight GlobalCareerbuilder-US
Secaucus, NJ, United States
Requirements Follows procedures to communicate, report, and escalate incidents to appropriate Shift leads. Learns the client's business and maintains a strong client focus to understand the impact of their work when working on tickets and assigned tasks. Fundamental understanding of computer architecture. (CPU, power supply, memory, graphics cards,
Job Source: Careerbuilder-USFive Rivers IT
ROCHELLE PARK, NJ, United States
Service Desk Technician At Five Rivers IT, we build and service reliable IT infrastructures for midsized businesses. Five Rivers IT has been growing at a consistent rate of 30% a year for the last 3 years. We are in search of a Service Desk Support Technician to join the dynamic team of professionals providing world-class IT services to its client
Job Source: Five Rivers ITFive Rivers IT
Saddle Brook, NJ, United States
Service Desk Technician At Five Rivers IT, we build and service reliable IT infrastructures for midsized businesses. Five Rivers IT has been growing at a consistent rate of 30% a year for the last 3 years. We are in search of a Service Desk Support Technician to join the dynamic team of professionals providing world-class IT services to its clien
Job Source: Five Rivers ITVariscale Services and Engineering, Inc.
Secaucus, NJ, United States
At Variscale Services & Engineering, Inc. (VSEI), we believe in the power of people, and we've built our business around the value of our team members. VSEI delivers world-class technology infrastructure solutions spanning public / hybrid cloud and on-prem environments. With unique engineering validation and global deployment capabilities built to
Job Source: Variscale Services and Engineering, Inc.City of New York
New York, NY, United States
Company Description Job Description Those candidates who possess a PERMANENTCOMPUTER ASSOCIATE (TECHNICAL SUPPORT) title are strongly encouraged to apply. The New York City Department of Youth and Community Development (DYCD) invests in a network of community-based organizations and programs to alleviate the effects of poverty and to provide opp
Job Source: City of New YorkHackensack, NJ, United States
Service Desk Technician (Support Desk, Desktop Support, Helpdesk Engineer) - Tier 2
Location: Hackensack, NJ (onsite)
Job Description: We are in search of a proficient and motivated Service Desk Technician to join our team. The ideal candidate will have substantial experience in IT support and a strong dedication to delivering outstanding customer service. As a Service Desk Technician, you will be instrumental in diagnosing and resolving technical issues, ensuring that our clients receive the highest quality of support and satisfaction.
Key Responsibilities:
Provide Level 2 technical support to clients through phone, email, and remote assistance.
Diagnose and resolve complex hardware and software issues on desktops, laptops, servers, and network devices.
Conduct routine maintenance, updates, and patches on client systems.
Assist with the onboarding and offboarding process for client employees, including setting up new accounts and configuring hardware.
Oversee and maintain client IT infrastructure, including network switches, routers, firewalls, and wireless access points.
Manage and support Office 365 and other cloud-based services.
Maintain accurate and detailed documentation of support requests, resolutions, and client environments in the ticketing system.
Work closely with Level 1 support and escalate issues to Level 3 or specialized teams as needed.
Engage in ongoing training and development to stay updated with industry trends and technologies.
Provide outstanding customer service and cultivate strong relationships with clients.
Qualifications: Demonstrated experience as a Level 2 Service Desk Technician or similar role in an MSP or IT support setting.
Strong proficiency with Windows and macOS operating systems.
Expertise in troubleshooting hardware, software, and network issues.
Experience with Active Directory, DNS, DHCP, and Group Policy management.
Familiarity with cloud services such as Office 365, Azure, and AWS.
Understanding of networking principles and experience with network devices (e.g., switches, routers, firewalls).
Excellent communication and interpersonal skills.
Capability to manage multiple tasks and priorities in a dynamic environment.
Strong analytical and problem-solving skills.
Relevant certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator, or equivalent are advantageous.
Join our team and help us deliver exceptional IT support to our clients. If you are a motivated and skilled IT professional looking for a challenging and rewarding opportunity, we want to hear from you!
Email Alert for Service Desk Technician jobs in Hackensack, NJ, United States
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