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Greenphire
King of Prussia, PA, United States
We know why you are reading about this opportunity. You are driven to achieve goals. You are looking to make a direct impact. You want to work in a culture where your co-workers work as part of a diverse team, communicate across departments, and have a positive attitude. If we had to guess, you are innovative with great ideas, want to bring efficie
Job Source: GreenphireVerve Group, Inc.
, PA, United States
About Verve Verve is building a world-class team to commercialize wearable solutions that empower the way people move in the world. Our first product is a lightweight, connected wearable system that can be worn all day, every day, by industry associates to reduce fatigue, mitigate risk of injury and augment performance. We are looking for an experi
Job Source: Verve Group, Inc.Clarivate
Philadelphia, PA, United States
As a Customer Success Manager at Clarivate, you will be responsible for ensuring renewal and retention of subscription licenses through implementation and usage of all Clarivate Life Science solutions while also finding opportunities to upsell our products. You will need working familiarity with each Clarivate service. The ability to work independe
Job Source: ClarivatePolar Analytics
Philadelphia, PA, United States
Job Description Job Description Polar Analytics is a Full-Stack Business Intelligence Solution for Consumer Brands. A powerful, yet simple solution for business users to get the insights they need to succeed and make the right decisions. Our mission is to empower indie DTC brands worldwide to grow faster and more profitably! What's Unique About P
Job Source: Polar AnalyticsThe Expert Institute
Philadelphia, PA, United States
Expert Institute is the nation's leading expert consulting and insights platform, helping plaintiff firms win more cases and increase their profitability. Established in 2010, Expert Institute has supported over 5,000 firms nationwide across all areas of practice. We connect litigators with top industry experts, innovative litigation research, phys
Job Source: The Expert InstituteBravado
Cherry Hill Township, NJ, United States
Customer Success Manager (Remote) United States of America $125,000–$150,000 OTE *This post was created on behalf of one of Bravado’s clients. Our client is committed to enabling individuals and organizations globally achieve more with their international customer support team. This team is looking to hire a customer success manager that will play
Job Source: BravadoROAR
Philadelphia, PA, United States
About ROAR: ROAR is a purpose-driven technology company committed to fostering safer workplaces through innovative solutions. Our patented panic alarm technology, utilizing bi-directional protection, ensures the safety of at-risk workers with the touch of a button. We empower industries such as hospitality and healthcare with wearable panic buttons
Job Source: ROARBravado
, PA, United States
Customer Success Manager (Remote) United States of America $100,000–$175,000 OTE *This post was created on behalf of one of Bravado’s clients. Our client is looking for a Customer Success Manager to collaborate with their mid-market and enterprise customers to adopt our client's suite of AI tools. You will collaborate closely with sales, engineerin
Job Source: BravadoPhiladelphia, PA, United States
We are looking for an energetic Customer Success Manager (CSM) to join our global Customer Success team! The main purpose of the CSM is to retain an assigned book of business associated with Innovative Interfaces software under Clarivate , identify and mitigate risk , and support the growth of key customers. Working proactively with c ustomers, you will help drive value derived from the library software solutions by supporting their desired business outcomes.
You will add value and build trusting, lasting relationships by applying industry and product knowledge, relevant experience, and a deep understanding of your customers. Utilizing your strong attention to detail, you will identify early indicators of account risk, proactively mitigating and escalating to leadership when necessary. If this sounds like an opportunity you are interested in, then we would love to talk to you!
About You - experience, education, skills, and accomplishments
Bachelor's Degree required , or equivalent work experience.
5 years of Customer Success , Account Management, or similar experience managing customer relationships
It would be great if you also had...
Technical experience with library software solutions from Innovative Interfaces, such as, Sierra, Polaris, or Vega Discover or similar library solution(s). A background in libraries with public library experience preferred
Ability to effectively interact at all levels of an organization and secure delivery of commitments.
Experience using a Customer Success software platform (Salesforce.com, Gainsight, etc.)
Ability to define and establish goals based on customer needs and our business capabilities and execute a well-defined customer success and engagement plan
Ability to pick up insights within customer conversations and connect them to goals, customer success criteria, products or services defined in the role
What will you be doing in this role?...
Become a trusted advocate/advisor to customers: gain insight, offer recommendations, and provide the support needed to attain stated outcomes
Deliver an exceptional customer experience: ensure customers are deriving value from Innovative Interfaces (part of Clarivate) products and services; work with colleagues across the organization to ensure swift issue resolution
Maintain awareness of customer training & implement customer adoption strategies to maximize usage, satisfaction, and ROI
Drive growth: secure the existing business and identify expansion opportunities across the range of products and services offered by Clarivate
Provide high-level governance and operational oversight: establish and maintain effective internal working relationships by coordinating with geographically distributed virtual matrix teams across multiple business verticals and functions, including Sales, Finance, Product Management, Product Marketing, Software Support, Professional Services, and Customer Service; conduct internal reviews with relevant stakeholders to ensure continuous customer focus, commitment and engagement
Deliver regular business reviews: collaborate with Sales and other internal partners to coordinate and deliver regular reviews of progress against documented goals, priorities, and success criteria to key customer operational contacts and decision-makers
Support the Customer Success mission: assist Customer Success leadership by identifying, leading, and reporting on key initiatives to further the mission and expansion of Customer Success within Clarivate
Partner and Mentor: support goal of best-in-class team by sharing knowledge in areas of expertise; provide input to leadership on areas of potential improvement
About the Team
Our A & G Customer Success team sits within the Revenue organization. Our team is comprised of colleagues across the Americas and the globe who are passionate about helping higher education institutions and all types of libraries achieve their goals. What we do matters to librarians who need smoother paths to fulfil their missions to help their user community think forward.
Hours of Work
Full time, permanent
Although duties are typically performed during normal business hours, occasional off-hours may be required
Hybrid position (2-3 days a week in the office)
Up to 10% travel is required
Clarivate is an Equal Opportunity Employer Vets/Minorities/Women/Disabled
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Customer Success Manager jobs in Philadelphia, PA, United States
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