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Clarivate Analytics US LLC
Philadelphia, PA, United States
We are looking for an energetic Customer Success Manager (CSM) to join our global Customer Success team! The main purpose of the CSM is to retain an assigned book of business associated with Innovative Interfaces software under Clarivate , identify and mitigate risk , and support the growth of key customers. Working proactively with c ustomers, yo
Job Source: Clarivate Analytics US LLCEvenUp
Philadelphia
Job Description Job Description In the past 18 months, we scaled our customer base from 0→250 for a SaaS product with our first CSM hired in Dec. 2022. We now have a team of 6 all-star CSMs and are looking to bring on more who can help develop customer engagement plans, execute customer growth initiatives, and provide daily customer support. Our
Job Source: EvenUpClarivate Analytics
Philadelphia, PA, United States
Reference #: 126566-1 Ex Libris, a Clarivate Company, seeks a dynamic Customer Success Manager (CSM) to join our esteemed global Customer Success team. In this pivotal role, the CSM collaborates closely with our Consortia customers utilizing Ex Libris software, dedicated to fostering their success and supporting the needs of their members. Serving
Job Source: Clarivate AnalyticsClarivate Analytics
Philadelphia, PA, United States
Reference #: 126566-1 Ex Libris, a Clarivate Company, seeks a dynamic Customer Success Manager (CSM) to join our esteemed global Customer Success team. In this pivotal role, the CSM collaborates closely with our Consortia customers utilizing Ex Libris software, dedicated to fostering their success and supporting the needs of their members. Serving
Job Source: Clarivate AnalyticsPolar Analytics
Philadelphia
Job Description Job Description Polar Analytics is a Full-Stack Business Intelligence Solution for Consumer Brands. A powerful, yet simple solution for business users to get the insights they need to succeed and make the right decisions. Our mission is to empower indie DTC brands worldwide to grow faster and more profitably! What's Unique About P
Job Source: Polar AnalyticsROAR
Philadelphia, PA, United States
About ROAR: ROAR is a purpose-driven technology company committed to fostering safer workplaces through innovative solutions. Our patented panic alarm technology, utilizing bi-directional protection, ensures the safety of at-risk workers with the touch of a button. We empower industries such as hospitality and healthcare with wearable panic buttons
Job Source: ROARWinnin
Philadelphia, PA, United States
A customer success manager bridges the gap between sales and customer support, enhances product value and reduces churn, and keeps a “high-level view” of the support process. A Customer Success Manager (CSM) supports our customers as they transition from sales prospects to active users of our products or services. It is focused on customer loyalty
Job Source: WinninClarivate Analytics US LLC
Philadelphia, PA, United States
Ex Libris, a Clarivate Company, seeks a dynamic Customer Success Manager (CSM) to join our esteemed global Customer Success team. In this pivotal role, the CSM collaborates closely with our Consortia customers utilizing Ex Libris software, dedicated to fostering their success and supporting the needs of their members. Serving as a conduit between c
Job Source: Clarivate Analytics US LLCPhiladelphia, PA, United States
Job Description Job Description
Polar Analytics is a Full-Stack Business Intelligence Solution for Consumer Brands. A powerful, yet simple solution for business users to get the insights they need to succeed and make the right decisions.
Our mission is to empower indie DTC brands worldwide to grow faster and more profitably!
What's Unique About Polar Analytics?
Traction - We've grown to over 2,000 + active merchants as of June 2023, and we're on track to reach 5,000 this year.
Tech & Product - We leverage the latest advancements of the modern data stack and make it user-friendly to non-technical users.
Funding Strategy - We're backed by Point9, an exceptional B2B SaaS investor that's renowned for finding Unicorns at an early stage.
Team - We're a collective of experienced individuals from leading eCommerce SaaS platforms and are on a mission to become the next unicorn.
Why this role? Empower thousands of entrepreneurs, ventures, and marketing agencies to grow their online brands, with a solution they will use daily
Join us at one of the most exciting moments of our history!
Be at the forefront of the DTC ecosystem, get an inside view of the fastest-growing brands, and become a knowledge expert in fast-growing industries like DTC, E-commerce, and Data.
Responsibilities You are the second CSM in the US: a lot of opportunities in the future for you
Onboard customers and make sure they are “healthy” along the customer journey (high touch and low touch approaches depending on the Customer Tier)
Think of strategies to prevent churn (high touch and low touch approaches depending on the Customer Tier)
Set up tool to help us scale current processes (CS platform, build a health score, automatize some manual processes today…)
Help the Care team for level 1 requests. Be able to create tickets and do the first investigation.
Transform problems into scalable solutions, working hand in hand with the Tech and Care team
Act as the voice of the customer, communicating needs or feature requests internally to influence the product roadmap
The job is made for you if... You love the eCommerce, DTC, and SaaS space
You have a previous B2B SaaS experience as a CSM (at least 2 years), preferably where you saw the team grow as the company scaled
Bachelor or equivalent in business school or engineering
You are data-driven
You have exceptional written and verbal communication
You are passionate and humble, you always love to learn and share
You thrive with ownership and responsibility: you will be responsible to take our Support to the next level!
Our Hiring Process
We follow a structured hiring process to ensure fairness and transparency. Our process may vary depending on the role, but this is what you can expect after you apply:
1. Recruiter Screen (30 mins): A call with our Head of Talent to talk through your current/past experience, your motivations and Tell you more about Polar Analytics.
2. Technical Fit (45 mins): Here, you'll meet either the Hiring Manager or a team member of a similar level to discuss your ways of working and understand your skillset and ability for the role.
3. Technical Deep Dive (1 hour): This interview usually consists of a practical element (case study, Presentation, Technical Problem Solving etc) designed to give you a broader understanding of how we drive impact at Polar. This will be with the hiring manager and one other team member.
4. Culture Interview (45 mins): A conversation with one of our Culture Champions. We assess your team fit based on our values (see below).
We value your time and effort in the application process, and we aim to provide feedback as quickly as possible.
Our Values
No Ego - We're all about teamwork and valuing everyone's input.
Transparency - Honesty, feedback, and open communication are cornerstones of our growth.
Growth Mindset - We're always learning, improving, and striving for excellence.
Care for others - We're empathetic, customer-centric, and proactive in helping others.
Act Like the Owner - We take responsibility and ownership to drive the success of our business.
Driven by Impact - We focus on delivering value to our customers and stakeholders.
Company Perks & Benefits:
Choice-first organisation with a culture built around impact rather than hours
5 weeks of vacation
Competitive salary & equity (our compensation philosophy targets 60th - 80th percentile in the top 3 European tech markets)
Latest MacBook Pro or equivalent
Remote Office Upgrade budget to spend in your first year to ensure you have the best environment possible to work in
Complimentary private health insurance (we use Alan)
Every 6 months we organize a company-wide offsite to discuss where we're going and strengthen the social bonds
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Customer Success Manager jobs in Philadelphia, PA, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
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