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Clarivate Analytics US LLC
Philadelphia, PA, United States
We are looking for an energetic Customer Success Manager (CSM) to join our global Customer Success team! The main purpose of the CSM is to retain an assigned book of business associated with Innovative Interfaces software under Clarivate , identify and mitigate risk , and support the growth of key customers. Working proactively with c ustomers, yo
Job Source: Clarivate Analytics US LLCEvenUp
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Job Description Job Description In the past 18 months, we scaled our customer base from 0→250 for a SaaS product with our first CSM hired in Dec. 2022. We now have a team of 6 all-star CSMs and are looking to bring on more who can help develop customer engagement plans, execute customer growth initiatives, and provide daily customer support. Our
Job Source: EvenUpClarivate Analytics
Philadelphia, PA, United States
Reference #: 126566-1 Ex Libris, a Clarivate Company, seeks a dynamic Customer Success Manager (CSM) to join our esteemed global Customer Success team. In this pivotal role, the CSM collaborates closely with our Consortia customers utilizing Ex Libris software, dedicated to fostering their success and supporting the needs of their members. Serving
Job Source: Clarivate AnalyticsClarivate Analytics
Philadelphia, PA, United States
Reference #: 126566-1 Ex Libris, a Clarivate Company, seeks a dynamic Customer Success Manager (CSM) to join our esteemed global Customer Success team. In this pivotal role, the CSM collaborates closely with our Consortia customers utilizing Ex Libris software, dedicated to fostering their success and supporting the needs of their members. Serving
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Job Description Job Description Polar Analytics is a Full-Stack Business Intelligence Solution for Consumer Brands. A powerful, yet simple solution for business users to get the insights they need to succeed and make the right decisions. Our mission is to empower indie DTC brands worldwide to grow faster and more profitably! What's Unique About P
Job Source: Polar AnalyticsROAR
Philadelphia, PA, United States
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Job Source: ROARWinnin
Philadelphia, PA, United States
A customer success manager bridges the gap between sales and customer support, enhances product value and reduces churn, and keeps a “high-level view” of the support process. A Customer Success Manager (CSM) supports our customers as they transition from sales prospects to active users of our products or services. It is focused on customer loyalty
Job Source: WinninClarivate Analytics US LLC
Philadelphia, PA, United States
Ex Libris, a Clarivate Company, seeks a dynamic Customer Success Manager (CSM) to join our esteemed global Customer Success team. In this pivotal role, the CSM collaborates closely with our Consortia customers utilizing Ex Libris software, dedicated to fostering their success and supporting the needs of their members. Serving as a conduit between c
Job Source: Clarivate Analytics US LLCPhiladelphia, PA, United States
As a Customer Success Manager at Clarivate, you will be responsible for ensuring renewal and retention of subscription licenses through implementation and usage of all Clarivate Life Science solutions while also finding opportunities to upsell our products. You will need working familiarity with each Clarivate service. The ability to work independently, as well as in a collaborative, cross-functional team environment is imperative as this position will work closely with Sales, Product Management & Marketing.
You will also be involved in ensuring that Clarivate's services are being delivered on what is promised and ensuring that the customers are fully utilizing the services. The Client Success Manager will have a foundational understanding of the industry and work to gain basic product knowledge and an understanding of their assigned client’s needs.
About You - Experience, Education, Skills, And Accomplishments
Bachelor's Degree in a related field or equivalent relevant work experience
Minimum 5 years experience in customer facing role
Minimum 2-3 years in healthcare
It would be great if you have...
Experience with pharmaceutical customers
Previous sales or account management roles
What You Will Be Doing In This Role
Develop new and existing relationships with client organizations and work toward deep integration and widespread usage of Clarivate services among assigned clients
Maintain up to date records of all client interactions, results and in Salesforce
Review and analyze product usage regularly to identify trends and monitor client health
Send prescribed outreach as appropriate to client such as market updates, key findings, webinars, solution changes, new users and latent users
Schedule, coordinate and execute basic training sessions and present content in accordance with Clarivate branding
Convey key insights pertaining to product usage, product perception, and competitors gleaned from client interaction to Sales, Client Services, Marketing, and Product Management teams
Provide input on trends and needs of the client base in line with the capabilities of Clarivate services
Communicate with client base to understand internal needs and pain points. Determine where Clarivate services addresses those needs, where we may fall short, and identify opportunities that could be passed along to Product Management as feature enhancements, Sales for sales leads, and/or Analytics for custom analytics projects
Own the service portion of the client relationship to uncover upsell opportunities and coordinate with the Account Manager and Analytics teams to ensure design, development, sales, and delivery of analytic projects
Hours of Work
Full time, permanent
This position can be performed hybrid near any of our US offices, east coast preferred
This position is remote but requires 50% travel and occasional global travel
Clarivate is an Equal Opportunity Employer Vets/Minorities/Women/Disabled
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Customer Success Manager jobs in Philadelphia, PA, United States
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