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Resquared
Philadelphia, PA, United States
[Full Time] Customer Success Manager at Resquared (United States) | BEAMSTART Jobs Customer Success Manager Resquared United States Date Posted 31 Oct, 2022 Work Location Philadelphia, PA, United States Salary Offered $50000 — $60000 yearly Job Type Full Time Experience Required 1+ years Remote Work Yes Stock Options No Vacancies 1 available
Fuente del trabajo: ResquaredMagna5
, PA, United States
IT Technical Customer Success Manager-1 **Remote position. Primarily work from home but must be located within driving distance of Pittsburgh as client meetings might be needed once a month. Magna5 provides a portfolio of managed IT services, including network and desktop management, cybersecurity, private and public cloud services and back-up and
Fuente del trabajo: Magna5Bravado
Philadelphia, PA, United States
Customer Success Manager (Remote) United States of America $100,000–$175,000 OTE *This post was created on behalf of one of Bravado’s clients. Our client is looking for a Customer Success Manager to collaborate with their mid-market and enterprise customers to adopt our client's suite of AI tools. You will collaborate closely with sales, engineerin
Fuente del trabajo: BravadoGreenphire
King of Prussia, PA, United States
We know why you are reading about this opportunity. You are driven to achieve goals. You are looking to make a direct impact. You want to work in a culture where your co-workers work as part of a diverse team, communicate across departments, and have a positive attitude. If we had to guess, you are innovative with great ideas, want to bring efficie
Fuente del trabajo: GreenphireVerve Group, Inc.
, PA, United States
About Verve Verve is building a world-class team to commercialize wearable solutions that empower the way people move in the world. Our first product is a lightweight, connected wearable system that can be worn all day, every day, by industry associates to reduce fatigue, mitigate risk of injury and augment performance. We are looking for an experi
Fuente del trabajo: Verve Group, Inc.Clarivate
Philadelphia, PA, United States
As a Customer Success Manager at Clarivate, you will be responsible for ensuring renewal and retention of subscription licenses through implementation and usage of all Clarivate Life Science solutions while also finding opportunities to upsell our products. You will need working familiarity with each Clarivate service. The ability to work independe
Fuente del trabajo: ClarivatePolar Analytics
Philadelphia, PA, United States
Job Description Job Description Polar Analytics is a Full-Stack Business Intelligence Solution for Consumer Brands. A powerful, yet simple solution for business users to get the insights they need to succeed and make the right decisions. Our mission is to empower indie DTC brands worldwide to grow faster and more profitably! What's Unique About P
Fuente del trabajo: Polar AnalyticsClarivate Analytics US LLC
Philadelphia, PA, United States
We are looking for an energetic Customer Success Manager (CSM) to join our global Customer Success team! The main purpose of the CSM is to retain an assigned book of business associated with Innovative Interfaces software under Clarivate , identify and mitigate risk , and support the growth of key customers. Working proactively with c ustomers, yo
Fuente del trabajo: Clarivate Analytics US LLCPhiladelphia, PA, United States
About ROAR:
ROAR is a purpose-driven technology company committed to fostering safer workplaces through innovative solutions. Our patented panic alarm technology, utilizing bi-directional protection, ensures the safety of at-risk workers with the touch of a button. We empower industries such as hospitality and healthcare with wearable panic buttons, revolutionizing workplace safety while embodying our values as a certified B-Corporation.
Position Overview:
Reporting directly to the Vice President of Customer Success Operations, the Customer Success Manager will play a pivotal role in ensuring the seamless adoption and ongoing satisfaction of our solutions among our client base. This leadership position will involve overseeing a team dedicated to customer success operations, driving engagement, retention, advocacy, and paving the way for product adoption, while aligning with the company's mission and values.
Responsibilities:
Customer Advocacy: To advocate for customer needs, representing the voice of the customer in strategic planning meetings or product roadmap discussions.
Customer Segmentation: Segment customers based on their needs, behaviors, or lifecycle stages to tailor engagement strategies more effectively.
Customer Success Reviews: Conducting regular business reviews with key customers, utilizing a data-driven approach to assess their progress, product utilization, address challenges, and identify opportunities for deeper partnership or upselling.
Renewal and Expansion Management: Strong focus on expanding customer lifetime value through the implementation of customer renewal management strategies combined with development of referral programs to expand customer base.
Customer Experience: Cultivate strong relationships with customers, gathering testimonials and facilitating case studies to showcase the tangible value of the product.
Leadership: Lead and mentor the customer success team, fostering a culture of collaboration, accountability, and continuous improvement.
Upselling and Cross-selling : Collaborate with the sales team to identify and capitalize on upsell and cross-sell opportunities within the existing customer base, setting and achieving sales targets to contribute to revenue growth and customer lifetime value, while developing strategies to effectively communicate the value of upsell opportunities to customers.
Customer Success Metrics Reporting: Establish and monitor key performance indicators (KPIs) to track customer health, satisfaction, and engagement, implementing action plans as needed. Report on the overall health of the customer base, trends in customer satisfaction, and the impact of customer success initiatives.
Escalation Management : Serve as a primary point of contact for escalated customer issues, working closely with internal stakeholders to resolve issues promptly and effectively.
Continuous Improvement : Develop standard operating procedures ensures a consistent and predictable engagement with customers, enhancing the overall customer experience. Deliver training materials, webinars, and workshops, to educate clients and maximize value realization.
Requirements:
Bachelor's degree in business, marketing, or a related field; advanced degree preferred.
5+ years of experience in customer success management or related roles, preferably in a technology or SaaS environment.
Proven track record of building and leading high-performing teams, with a focus on driving customer satisfaction and retention.
Exceptional communication and interpersonal skills, with the ability to build strong relationships and influence stakeholders at all levels.
Strong analytical skills, with the ability to interpret data and insights to drive informed decision-making.
Experience with data visualization applications like Power BI, Quicksight, Tableau.
Passion for customer advocacy and a deep commitment to delivering value and driving positive outcomes for clients.
Comfortable working in a fast-paced, dynamic environment with a high degree of autonomy and accountability.
Practical application in managing customer accounts and cross-functional collaborations.
Understanding of sales techniques, negotiation strategies, and customer psychology is vital for this role.
3+years’ experience in sales activities, such as prospecting and closing deals related to identifying and capitalizing on upsell and cross-sell opportunities.
Benefits:
Competitive compensation package.
Comprehensive healthcare benefits (Medical, Dental, Vision).
Flexible PTO policy.
Parental leave.
Stock option plan.
Remote work flexibility.
Diversity & Inclusion:
At ROAR, we are dedicated to fostering a diverse and inclusive workplace where all individuals are valued and respected. We actively encourage candidates from diverse backgrounds to apply, and we are committed to providing equal opportunities for all employees, regardless of race, religion, gender, sexual orientation, age, or disability status.
Join Us:
If you are passionate about making a difference and eager to contribute to a dynamic team dedicated to safety and innovation, we invite you to apply for the role of Director of Customer Success. Join us in our mission to create safer workplaces for all. Apply now and be a part of our journey!
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Customer Success Manager jobs in Philadelphia, PA, United States
ⓘ Se produjo un error inesperado al procesar tu solicitud.
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Siempre puedes gestionar tus preferencias y actualizar tus intereses para asegurarte de recibir las oportunidades más relevantes.
Prepárate para descubrir tu próxima gran oportunidad.