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iPipeline
Exton, PA, United States
iPipeline is building out a Customer Success team with a mission of focusing on customer adoption, retention, advocacy, and expansion across our customer base. Our customers include Insurance Carriers, Financial Institutions, and BGA/IMO’s. Our team strives to understand our customers deeply so that we can best advocate for them internally as well
Job Source: iPipelineVerve Group, Inc.
, PA, United States
About Verve Verve is building a world-class team to commercialize wearable solutions that empower the way people move in the world. Our first product is a lightweight, connected wearable system that can be worn all day, every day, by industry associates to reduce fatigue, mitigate risk of injury and augment performance. We are looking for an experi
Job Source: Verve Group, Inc.Clarivate
Philadelphia, PA, United States
As a Customer Success Manager at Clarivate, you will be responsible for ensuring renewal and retention of subscription licenses through implementation and usage of all Clarivate Life Science solutions while also finding opportunities to upsell our products. You will need working familiarity with each Clarivate service. The ability to work independe
Job Source: ClarivateClarivate Analytics US LLC
Philadelphia, PA, United States
We are looking for an energetic Customer Success Manager (CSM) to join our global Customer Success team! The main purpose of the CSM is to retain an assigned book of business associated with Innovative Interfaces software under Clarivate , identify and mitigate risk , and support the growth of key customers. Working proactively with c ustomers, yo
Job Source: Clarivate Analytics US LLCROAR
Philadelphia, PA, United States
About ROAR: ROAR is a purpose-driven technology company committed to fostering safer workplaces through innovative solutions. Our patented panic alarm technology, utilizing bi-directional protection, ensures the safety of at-risk workers with the touch of a button. We empower industries such as hospitality and healthcare with wearable panic buttons
Job Source: ROAREvenUp
Philadelphia
Job Description Job Description In the past 18 months, we scaled our customer base from 0→250 for a SaaS product with our first CSM hired in Dec. 2022. We now have a team of 6 all-star CSMs and are looking to bring on more who can help develop customer engagement plans, execute customer growth initiatives, and provide daily customer support. Our
Job Source: EvenUpClarivate Analytics
Philadelphia, PA, United States
Reference #: 126566-1 Ex Libris, a Clarivate Company, seeks a dynamic Customer Success Manager (CSM) to join our esteemed global Customer Success team. In this pivotal role, the CSM collaborates closely with our Consortia customers utilizing Ex Libris software, dedicated to fostering their success and supporting the needs of their members. Serving
Job Source: Clarivate AnalyticsGOGcG
Collegeville, PA, United States
Overview Are you a dynamic leader ready to take on the challenge of driving exceptional customer experiences while leading high-performing teams? Allied Wire and Cable, a GCG Company, is seeking passionate Customer Success Managers (CSM) to lead and inspire a group of dedicated Customer Success team members. As Allied's CSM, you'll manage, devel
Job Source: GOGcGKing of Prussia, PA, United States
We know why you are reading about this opportunity. You are driven to achieve goals. You are looking to make a direct impact. You want to work in a culture where your co-workers work as part of a diverse team, communicate across departments, and have a positive attitude. If we had to guess, you are innovative with great ideas, want to bring efficiencies to processes, and are looking to grow your career. Are we right? If so, let’s talk about who we are.
Who We Are
Greenphire is a leading provider of clinical payment and communication solutions. We provide software as a service (SaaS) to reduce costs, increase participant retention, and produce quantifiable results for our clients in the clinical trial industry. Our vibrant culture focuses on four key values: All In, As a Team, For a Purpose, Solving Problems.We are a multi-year recipient of the Philadelphia Business Journal’s Best Places to Work award, and love to give shout-outs and awards to our employees. Our For A Purpose committee champions philanthropic activities throughout the year so employees can give back to our community. We have a diversity committee that focuses on breaking down barriers, recognizing that our uniqueness is what makes us so successful!
The Customer Success Manager is responsible for the building and management of customer relationships while leading the customer to full adoption of our products. The Customer Success Manager plays a key role in developing strategic relationships with customers and demonstrating high NPS scores and expansion opportunities. This role involves the proactive engagement in day to day management of the account including strategic account planning and customer success issue resolution.
The Customer Success Manager has a high attention to detail, strives for customer success and satisfaction, is articulate and credible, and metrics driven.
Responsibilities
Maintain strong relationships with customers and ownership of customers’ success through renewal rate, NPS and other metrics that measure customer success.
Drive strategic development of customer programs and actively pursue opportunities to improve through expansion, enhancements and operational improvements
Identify opportunities to increase revenue conversion
Establish initiatives to encourage customer growth and upsell opportunities
Create and drive value realization throughout the lifecycle
Proactively identify account risks and drive mitigation strategies
Work with cross functional partners to develop strategies and materials to increase the quality and efficiency of support to customers and users
Work with CSM Leaders on business initiatives and other projects
Work with marketing team to identify customer advocates to participate in feedback opportunities and case studies
Work with Finance teams to improve revenue predictability for customers
Assist in the hiring and training of Customer Success Managers
Perform other duties, assignments, and special projects as time or circumstances demand
Qualifications
10+ years working in account management or equivalent role
Bachelor's Degree or equivalent combination of education and experience preferred
Minimum of 2 years of Industry related experience required
Proven proficiency in customer retention, presentation skills and ability to work independently to drive a virtual team to deliver customer success
Ability to align internal resources to meet customer requirements and deadlines.
Proven track record of sustaining and growing complex relationships
Commercial instincts a must with strong leadership, teamwork, & cross-group collaboration skills.
Be a self-starter with a positive attitude
Extremely organized, with effective time management skills
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Customer Success Manager jobs in King of Prussia, PA, United States
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