Brand Partnerships Director

Bellevue, WA, United States

About You:

You’re a people-person with 10+ years of experience working in a client-facing role with mid to senior level personnel. You’re comfortable collaborating with various stakeholders (customers and internal cross-functional teams) to service client accounts.

You are:

A proactive communicator: You are extremely responsive and effective with both written and verbal communication

Highly organized and detail oriented: You pay close attention to textual detail while processing information

A critical thinker: You apply critical thinking through inductive and deductive reasoning as you navigate and solve problems

An analytical storyteller: You possess numerical reasoning with a strong aptitude for data and have skill in interpreting data across a wide range of applications

A problem solver: You identify problems and analyze data to create actionable insights and textual information to make effective decisions

Naturally curious and passionate: You are constantly seeking to learn new things and understand how to improve

What You’ll Do:

You will be the primary point of contact for assigned client accounts providing day-to-day strategic guidance and support across iSpot’s product suite.

Own account revenue cycle for your book of business, including expansions and renewals

Evaluation and analysis of adoption of modules/services:

What is or is not being used?

What frequency is the client accessing?

Who are the power users on the account?

Position new opportunities/products with client team and run demos with customized positioning to meet client pain points

Evaluate and provide recommendations for process improvements related to the customer journey

Engage with client team and agency to understand buying strategy, annual goals, etc.

Develop analyses and storytelling to aid client in driving impact and alignment with the customers’ critical event to achieve goals

Develop and cultivate strong customer relationships, while continually seeking opportunities to showcase how to drive business impact

Collaborate across the organization, including Data Science, Custom Analytics, Product and Sales, as a client advocate to ensure resolution and delivery on requests

Work efficiently and effectively, equally as part of a team and independently, to resolve client requests and inquiries

Extract data insights from the iSpot platform and generate unique and compelling insights forclients

Exhibit a passion and energy for storytelling based on data insights and genuine interest in TV media attribution and optimization

Leverage your previous analytical experience and approaches to inform customer discussions and develop data-driven solutions and insights for your customers

Develop strong relationships with key customer contacts (executive and operational) to achieve a trusted-advisor status

Identify new product expansion and analytics services opportunities within your customer base

Utilize appropriate resource materials to interpret, respond to and resolve customer inquiries and problems effectively and accurately

Work with Customer Success Specialist(s) focused on operational customer support

Tools You Will Use:

Atlassian Suite: Confluence, JIRA

Slack

CRM Tools: Salesforce/Gainsight and Highspot

Microsoft Office Suite, with a heavy emphasis on Excel and PowerPoint

Google Suite

Chorus

Other:

Bachelor’s degree or equivalent

Advertising measurement/attribution experience preferred

Deep understanding of media planning, media buying, and advertising technology with an emphasis on linear TV, OTT/Streaming, Addressable

Experience working for, or with, media agencies preferred but not required

Proven success working in a fast-paced, high growth environment

Remote role working in Mountain/Pacific location; in-office Bellevue, WA headquarter available if desired

Target cash compensation range: $100,200.00 - $125,250.00 Annually

This role's variable compensation is based on quarterly targets and is paid quarterly at an 80/20 base/variable split.

We are committed to providing competitive, market-informed compensation. The cash compensation above includes base salary, variable commission for employees in eligible roles, and annual bonus targets for eligible roles. In addition to cash compensation, all full time iSpotters are eligible to participate in iSpot’s equity plan to receive stock options. Non-exempt roles will also be eligible for (pre-approved) overtime pay. Individual compensation packages are influenced by different factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons.

For more information on total rewards package, go HERE

Hybrid & Flexible Workplace Policy

iSpot supports a hybrid and flexible workplace. Depending on location and work responsibilities, employees may be designated as full-time or part-time office-based or a fully remote employee. A hybrid work schedule indicates that you work in the office some days and work from home other days. The best hybrid workplaces allow for flexibility while also encouraging consistency.

Those local or living in surrounding areas to one of our offices (Bellevue, WA; El Segundo, CA; New York, NY) will work a hybrid schedule, coming into their local office 1-3 days a week. While those in a role, not office-based and located further away from our offices, will work a fully remote schedule. If you have questions regarding exact details of our hybrid & flexible workplace policy, please let your recruiter know and they will discuss with you further.

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