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Insight Global
Secaucus, NJ, United States
Job Description Maintain customer tickets within our case management system and update our Customer's case management system. Controlling the process of receiving, assigning, and completing internal tickets. Ensuring there are correct notes, categories, and statuses for tickets. Ensuring ticket resolution checklists are being followed. Staying
Job Source: Insight GlobalShe Recruits, LLC
Hackensack, NJ, United States
Service Desk Technician (Support Desk, Desktop Support, Helpdesk Engineer) - Tier 2 Location: Hackensack, NJ (onsite) Job Description: We are in search of a proficient and motivated Service Desk Technician to join our team. The ideal candidate will have substantial experience in IT support and a strong dedication to delivering outstanding custo
Job Source: She Recruits, LLCCity of New York
New York, NY, United States
Company Description Job Description Those candidates who possess a PERMANENTCOMPUTER ASSOCIATE (TECHNICAL SUPPORT) title are strongly encouraged to apply. The New York City Department of Youth and Community Development (DYCD) invests in a network of community-based organizations and programs to alleviate the effects of poverty and to provide opp
Job Source: City of New YorkCareerbuilder-US
Secaucus, NJ, United States
Requirements Follows procedures to communicate, report, and escalate incidents to appropriate Shift leads. Learns the client's business and maintains a strong client focus to understand the impact of their work when working on tickets and assigned tasks. Fundamental understanding of computer architecture. (CPU, power supply, memory, graphics cards,
Job Source: Careerbuilder-USFive Rivers IT
ROCHELLE PARK, NJ, United States
Service Desk Technician At Five Rivers IT, we build and service reliable IT infrastructures for midsized businesses. Five Rivers IT has been growing at a consistent rate of 30% a year for the last 3 years. We are in search of a Service Desk Support Technician to join the dynamic team of professionals providing world-class IT services to its client
Job Source: Five Rivers ITFive Rivers IT
Saddle Brook, NJ, United States
Service Desk Technician At Five Rivers IT, we build and service reliable IT infrastructures for midsized businesses. Five Rivers IT has been growing at a consistent rate of 30% a year for the last 3 years. We are in search of a Service Desk Support Technician to join the dynamic team of professionals providing world-class IT services to its clien
Job Source: Five Rivers ITVariscale Services and Engineering, Inc.
Secaucus, NJ, United States
At Variscale Services & Engineering, Inc. (VSEI), we believe in the power of people, and we've built our business around the value of our team members. VSEI delivers world-class technology infrastructure solutions spanning public / hybrid cloud and on-prem environments. With unique engineering validation and global deployment capabilities built to
Job Source: Variscale Services and Engineering, Inc.Sunrise Systems
Secaucus, NJ, United States
Service Desk Technician S2 6 months contract (Goes longer based on business need) onsite About the Role The entry-level Service Desk technician will manage Enterprise tickets across internal and external case management systems. Primary responsibilities include assigning, updating, and escalating customer tickets. They will own the follow-up and en
Job Source: Sunrise SystemsNew York, NY, United States
Description:
One of our major Healthcare clients in NYC is looking for an outgoing Level 1 Help Desk support Analyst to join the hospital’s Enterprise Service Desk. This individual will serve as the front-line IT support for the Health System’s 11 hospitals. On a day to day basis, the successful candidate will monitor and answer the Service Desk phone, e-mail message queues and automated triggered request queues. Aside from this, the Help Desk Support Analyst will provide support and customer service to users (Doctors, nurses, medical technicians and corporate employees), promote and escalate problems, incidents and requested action items. The client is looking for someone that they can train to become a level 2/3 systems analyst as well as train them on the various clinical/business applications. In speaking with the hiring manager, the Help Desk Support Analyst will manage level 1 service requests from report to resolution: • Receive, prioritize, document and actively resolve end user requests • Answer calls or e-mail contacts within the required service level time frame • Triage requests to ensure accurate transfers and escalation • Track open tickets and monitor ticket progress and close ticket items when problems are resolved • Follow escalation an paging procedures Provide support and service to end users, seeking to resolve as many calls as possible at level 1 • Provide support for issues related to password resets, MS Office, Windows, security access to printers, printer queues and business/clinical applications. • Identify problems for submission to problem management process
Skills:
Service Desk, Help Desk, Helpdesk, Support, Troubleshooting, Customer service, Windows, Technical support, Desktop, Servicenow, windows 7, windows 10, active directory, ticketing system, password reset, network connectivity, Printer Troubleshooting, phone support, Service Now, a+ certification, Help desk, Help desk support
Top Skills Details:
Service Desk, Help Desk, Helpdesk,Support,Troubleshooting,Customer service,Windows,Technical support,Desktop,Servicenow
Additional Skills & Qualifications:
Customer service, Strong work ethic and ability to multi task. Type above 40 words per minute, utilize https://10fastfingers.com/typing-test/english to test potential candidates.
Experience Level:
Expert Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Email Alert for Service Desk Technician jobs in New York, NY, United States
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