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Five Rivers IT
Saddle Brook, NJ, United States
Service Desk Technician At Five Rivers IT, we build and service reliable IT infrastructures for midsized businesses. Five Rivers IT has been growing at a consistent rate of 30% a year for the last 3 years. We are in search of a Service Desk Support Technician to join the dynamic team of professionals providing world-class IT services to its clien
Job Source: Five Rivers ITVariscale Services and Engineering, Inc.
Secaucus, NJ, United States
At Variscale Services & Engineering, Inc. (VSEI), we believe in the power of people, and we've built our business around the value of our team members. VSEI delivers world-class technology infrastructure solutions spanning public / hybrid cloud and on-prem environments. With unique engineering validation and global deployment capabilities built to
Job Source: Variscale Services and Engineering, Inc.Five Rivers IT
ROCHELLE PARK, NJ, United States
Service Desk Technician At Five Rivers IT, we build and service reliable IT infrastructures for midsized businesses. Five Rivers IT has been growing at a consistent rate of 30% a year for the last 3 years. We are in search of a Service Desk Support Technician to join the dynamic team of professionals providing world-class IT services to its client
Job Source: Five Rivers ITCareerbuilder-US
Secaucus, NJ, United States
Requirements Follows procedures to communicate, report, and escalate incidents to appropriate Shift leads. Learns the client's business and maintains a strong client focus to understand the impact of their work when working on tickets and assigned tasks. Fundamental understanding of computer architecture. (CPU, power supply, memory, graphics cards,
Job Source: Careerbuilder-USShe Recruits, LLC
Hackensack, NJ, United States
Service Desk Technician (Support Desk, Desktop Support, Helpdesk Engineer) - Tier 2 Location: Hackensack, NJ (onsite) Job Description: We are in search of a proficient and motivated Service Desk Technician to join our team. The ideal candidate will have substantial experience in IT support and a strong dedication to delivering outstanding custo
Job Source: She Recruits, LLCCity of New York
New York, NY, United States
Company Description Job Description Those candidates who possess a PERMANENTCOMPUTER ASSOCIATE (TECHNICAL SUPPORT) title are strongly encouraged to apply. The New York City Department of Youth and Community Development (DYCD) invests in a network of community-based organizations and programs to alleviate the effects of poverty and to provide opp
Job Source: City of New YorkFive Rivers IT, Inc.
Rochelle Park
Job Description Job Description Service Desk Technician At Five Rivers IT, we build and service reliable IT infrastructures for midsized businesses. Five Rivers IT has been growing at a consistent rate of 30% a year for the last 3 years. We are in search of a Service Desk Support Technician to join the dynamic team of professionals providing wo
Job Source: Five Rivers IT, Inc.Insight Global
Secaucus, NJ, United States
Job Description Maintain customer tickets within our case management system and update our Customer's case management system. Controlling the process of receiving, assigning, and completing internal tickets. Ensuring there are correct notes, categories, and statuses for tickets. Ensuring ticket resolution checklists are being followed. Staying
Job Source: Insight GlobalSecaucus, NJ, United States
Service Desk Technician S2
6 months contract (Goes longer based on business need)
onsite
About the Role
The entry-level Service Desk technician will manage Enterprise tickets across internal and external case management systems. Primary responsibilities include assigning, updating, and escalating customer tickets. They will own the follow-up and engagement of the broader support teams to ensure tickets are being addressed within SLA.
Responsibilities
Maintain customer tickets within our case management system and update our Customer's case management system.
Controlling the process of receiving, assigning, and completing internal tickets.
Ensuring there are correct notes, categories, and statuses for tickets.
Ensuring ticket resolution checklists are being followed.
Staying updated on the progress of resolving the tickets within SLA.
Ensuring Field technicians are following all company standard operating procedures.
Support other teams within the organization as needed.
Process customer replacement parts and or systems.
Identify opportunities for improvement.
Provide ongoing feedback and guidance.
Own the customer experience and drive initiatives for improvement
Requirements
Follows procedures to communicate, report, and escalate incidents to appropriate Shift leads.
Learns the client's business and maintains a strong client focus to understand the impact of their work when working on tickets and assigned tasks.
Fundamental understanding of computer architecture. (CPU, power supply, memory, graphics cards, flash memory, etc.)
Technically curious, wanting to expand their knowledge and experience within the enterprise computing space.
Experience working in an IT support environment
Analytical, problem-solving, and detail-oriented
Strong oral and written communication skills
Proactive, positive, deliberate, and focused thinking
Contributes to a positive and effective team environment by sharing information with others, contributing to regular team meetings, asking questions, and staying apprised of the status of others' work.
Computer or Server hardware knowledge with an understanding of component & system-type failures
Associates Degree in IT, Computer Science, or Electronics, Certificate of Completion of Technical School (A+, Network+, Server+, etc.), or equivalent experience
1+ years of experience in hardware testing and break-fix
1+ years of experience operating in an IT support environment
Comfort working with 365 suite of tools
The ability to lift up to 35 pounds when necessary
The ability to safely climb ladders when necessary
The ability to wear personal protective gear correctly when necessary
The ability to stand and walk throughout the facility for extended periods without loss or reduction of productivity
The ability to (i) use their hands to handle, control, or feel objects, tools or controls, (ii) make quick, precise adjustments to machine controls, (iii) bend or twist their body and (iv) repeat movements for extended periods without loss or reduction of productivity
Email Alert for Service Desk Technician S2 jobs in Secaucus, NJ, United States
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