Service Desk Technician
Secaucus, NJ, United States
Requirements
Follows procedures to communicate, report, and escalate incidents to appropriate Shift leads.
Learns the client's business and maintains a strong client focus to understand the impact of their work when working on tickets and assigned tasks.
Fundamental understanding of computer architecture. (CPU, power supply, memory, graphics cards, flash memory, etc.)
Technically curious, wanting to expand their knowledge and experience within the enterprise computing space.
Experience working in an IT support environment
Analytical, problem-solving, and detail-oriented
Strong oral and written communication skills
Proactive, positive, deliberate, and focused thinking
Contributes to a positive and effective team environment by sharing information with others, contributing to regular team meetings, asking questions, and staying apprised of the status of others' work.
Minimum Qualifications
Computer or Server hardware knowledge with an understanding of component & system-type failures
Associates Degree in IT, Computer Science, or Electronics, Certificate of Completion of Technical School (A+, Network+, Server+, etc.), or equivalent experience
1+ years of experience in hardware testing and break-fix
1+ years of experience operating in an IT support environment
Comfort working with 365 suite of tools