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Five Rivers IT, Inc.
Rochelle Park
Job Description Job Description Service Desk Technician At Five Rivers IT, we build and service reliable IT infrastructures for midsized businesses. Five Rivers IT has been growing at a consistent rate of 30% a year for the last 3 years. We are in search of a Service Desk Support Technician to join the dynamic team of professionals providing wo
Job Source: Five Rivers IT, Inc.TEKsystems
New York, NY, United States
Description: One of our major Healthcare clients in NYC is looking for an outgoing Level 1 Help Desk support Analyst to join the hospital’s Enterprise Service Desk. This individual will serve as the front-line IT support for the Health System’s 11 hospitals. On a day to day basis, the successful candidate will monitor and answer the Service Desk p
Job Source: TEKsystemsInsight Global
Secaucus, NJ, United States
Job Description Maintain customer tickets within our case management system and update our Customer's case management system. Controlling the process of receiving, assigning, and completing internal tickets. Ensuring there are correct notes, categories, and statuses for tickets. Ensuring ticket resolution checklists are being followed. Staying
Job Source: Insight GlobalShe Recruits, LLC
Hackensack, NJ, United States
Service Desk Technician (Support Desk, Desktop Support, Helpdesk Engineer) - Tier 2 Location: Hackensack, NJ (onsite) Job Description: We are in search of a proficient and motivated Service Desk Technician to join our team. The ideal candidate will have substantial experience in IT support and a strong dedication to delivering outstanding custo
Job Source: She Recruits, LLCCity of New York
New York, NY, United States
Company Description Job Description Those candidates who possess a PERMANENTCOMPUTER ASSOCIATE (TECHNICAL SUPPORT) title are strongly encouraged to apply. The New York City Department of Youth and Community Development (DYCD) invests in a network of community-based organizations and programs to alleviate the effects of poverty and to provide opp
Job Source: City of New YorkCareerbuilder-US
Secaucus, NJ, United States
Requirements Follows procedures to communicate, report, and escalate incidents to appropriate Shift leads. Learns the client's business and maintains a strong client focus to understand the impact of their work when working on tickets and assigned tasks. Fundamental understanding of computer architecture. (CPU, power supply, memory, graphics cards,
Job Source: Careerbuilder-USFive Rivers IT
Saddle Brook, NJ, United States
Service Desk Technician At Five Rivers IT, we build and service reliable IT infrastructures for midsized businesses. Five Rivers IT has been growing at a consistent rate of 30% a year for the last 3 years. We are in search of a Service Desk Support Technician to join the dynamic team of professionals providing world-class IT services to its clien
Job Source: Five Rivers ITVariscale Services and Engineering, Inc.
Secaucus, NJ, United States
At Variscale Services & Engineering, Inc. (VSEI), we believe in the power of people, and we've built our business around the value of our team members. VSEI delivers world-class technology infrastructure solutions spanning public / hybrid cloud and on-prem environments. With unique engineering validation and global deployment capabilities built to
Job Source: Variscale Services and Engineering, Inc.ROCHELLE PARK, NJ, United States
Service Desk Technician
At Five Rivers IT, we build and service reliable IT infrastructures for midsized businesses. Five Rivers IT has been growing at a consistent rate of 30% a year for the last 3 years.
We are in search of a Service Desk Support Technician to join the dynamic team of professionals providing world-class IT services to its clients in the NYC metro area. This is a great opportunity for a self-starter with a proven track record to develop, implement, and support various initiatives in the area of IT Support.
Responsibilities:
Provide initial contact and incident resolution to customers with hardware, software, and application problems.
Attempt to resolve as many incidents during the first call as possible.
Document incident resolution and status in incident PSA tool.
Provide day-to-day support for localized PC issues.
Create and manage user accounts and provide remote troubleshooting support to customers.
Provide input and update to standard operating procedures.
Participate in the organization's change management process.
communicating and escalating issues using sound judgment and self-initiative.
Provide polite and friendly customer service.
Qualifications:
Previous experience in IT, customer service, or other related fields
Ability to build rapport with clients
Strong troubleshooting and critical thinking skills
Positive and professional demeanor
Other Details about the Job
This is a Full-Time position.
All standard benefits are included such as medical/dental/vision insurance and vacation time.
We encourage and reward professional certifications
Salary will be based on experience. Please send your resume with the expected salary. Applications lacking expected salary will not be considered.
You will be placed at our Rochelle Park, NJ office. Please do not apply if you are not local or are not willing to relocate.
Email Alert for Service Desk Technician jobs in ROCHELLE PARK, NJ, United States
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