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TEKConn, Inc.
New York, NY, United States
Are you looking for a position where you can grow technically and professionally? Do you like learning new technologies and helping people resolve computer problems? We are a rapidly growing IT support and cloud hosting company in Midtown Manhattan that is looking for an experienced Senior Help Desk Analyst to add to our elite support team. As part
Job Source: TEKConn, Inc.Jackson Lewis P.C.
Harrison, NY, United States
Focused on labor and employment law since 1958, Jackson Lewis P.C.'s 950+ attorneys located in major cities nationwide consistently identify and respond to new ways workplace law intersects business. We help employers develop proactive strategies, strong policies and business-oriented solutions to cultivate high-functioning workforces that are enga
Job Source: Jackson Lewis P.C.World Travel Holdings
, United States
Overview Join us and make a co-worker’s day by providing guru tech support! World Travel Holdings is seeking a Help Desk Analyst to join the Technical Support team. The ideal candidate will have experience with front-line support, a passion for technology, and a drive for success. Our Help Desk Analyst must be proficient with Desktop support, Mi
Job Source: World Travel HoldingsHELP USA
Brooklyn, NY, United States
Location: 116 Williams Avenue, Brooklyn, NY, 11207 What You'll Do Your role as Help Desk Analyst is crucial in resolving customer issues promptly and efficiently, ensuring their satisfaction. As a Help Desk Analyst, you will be the first line of defense for customer inquiries and play a vital role in identifying and resolving a wide range of tech
Job Source: HELP USATEKsystems
New York, NY, United States
Description: Our client, an international law firm in midtown Manhattan, is looking for a Service Desk Analyst on a long term contracting basis. This person will be providing phone/remote/email support of 1000+ users with issues involving Windows 10, Active Directory, MS Office 2016/365, Citrix, VPN, mobile devices, MDM, and iManage document manag
Job Source: TEKsystemsSullivan & Cromwell
New York, NY, United States
Summary Provide hands-on technology support to a global user base for a 24/7 helpdesk environment. The hours for this position are Monday - Friday 9:30am - 5:30pm on site at 125 Broad Street. Essential Duties and Responsibilities include the below. Other duties may be assigned. This position requires ongoing flexibility with regard to working ov
Job Source: Sullivan & CromwellBentley Systems
, United States
Help Desk Analyst I Location: Home based, Brazil Position Summary: A Help Desk Analyst I is responsible for providing technical assistance and support to end-users within an organization. They are typically the first point of contact for users experiencing technical difficulties and play a crucial role in ensuring that technology resources are
Job Source: Bentley SystemsMAP SSG Inc
New York, NY, United States
Provide hands-on technology support to a global user base for a 24/7 helpdesk environment. The hours for this position are Monday - Friday 9:30am - 5:30pm on site. Essential Duties and Responsibilities include the below. Other duties may be assigned. This position requires ongoing flexibility with regard to working overtime and work hours: Manag
Job Source: MAP SSG IncNew York, NY, United States
About Eleven Recruiting
We are a specialized technology staffing agency supporting professional and financial services companies. Why do we stand out in technology staffing? We listen and act as advisors for our candidates on how they can best add value, find interesting projects, and pave a path for career advancement. We advocate for best pay, diversity in tech, and best job-fit for every candidate we place.
And our client, a global investment firm, is actively searching for a goal oriented, outside of box thinker to join the Service Desk team in their New York City office!
This role will provide first and second level support for their global offices.
Responsibilities:
Assist in Move, Add and Changes
Build, deploy and maintain end-user devices
Track, prioritize, document and resolve end-user incident tickets
Develop and document process and procedural enhancements
Manage, maintain, and audit hardware and software inventory
Maintain a high level of responsiveness, communication, and professionalism
Evaluate and solve advanced technical issues
Provide technical guidance and training to end-users
Maintain and support a O365, VDI and mobile environment
Knowledge of the following is required: Windows 11 operating system and Microsoft Office 365 Suite of applications
Network fundamentals (connections, components, protocols)
Active Directory (structure, policies, management)
Experience with Local and Remote user assistance
Mobile Device Management
Proficient with Laptops, VMware VDI and physical desktops
Knowledge of the following is a PLUS: VOIP systems management
Enterprise level video conferencing systems
Patch management and software deployment
Python or PowerShell Scripting
Understanding of Internet and network security
ITIL Process flow and Incident management
Qualifications: Bachelor's degree is preferred
At least 2 year of professional experience
Ability to solve problems in a sustainable way by working with people, not just technologies
Must have experience supporting users in a dynamic environment with white glove service in person and over the phone
$100K to $125K
Email Alert for Senior Help Desk Analyst jobs in New York, NY, United States
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