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World Travel Holdings
, United States
Overview Join us and make a co-worker’s day by providing guru tech support! World Travel Holdings is seeking a Help Desk Analyst to join the Technical Support team. The ideal candidate will have experience with front-line support, a passion for technology, and a drive for success. Our Help Desk Analyst must be proficient with Desktop support, Mi
Job Source: World Travel HoldingsTEKsystems
New York, NY, United States
Description: Our client, an international law firm in midtown Manhattan, is looking for a Service Desk Analyst on a long term contracting basis. This person will be providing phone/remote/email support of 1000+ users with issues involving Windows 10, Active Directory, MS Office 2016/365, Citrix, VPN, mobile devices, MDM, and iManage document manag
Job Source: TEKsystemsSullivan & Cromwell
New York, NY, United States
Summary Provide hands-on technology support to a global user base for a 24/7 helpdesk environment. The hours for this position are Monday - Friday 9:30am - 5:30pm on site at 125 Broad Street. Essential Duties and Responsibilities include the below. Other duties may be assigned. This position requires ongoing flexibility with regard to working ov
Job Source: Sullivan & CromwellBentley Systems
, United States
Help Desk Analyst I Location: Home based, Brazil Position Summary: A Help Desk Analyst I is responsible for providing technical assistance and support to end-users within an organization. They are typically the first point of contact for users experiencing technical difficulties and play a crucial role in ensuring that technology resources are
Job Source: Bentley SystemsMAP SSG Inc
New York, NY, United States
Provide hands-on technology support to a global user base for a 24/7 helpdesk environment. The hours for this position are Monday - Friday 9:30am - 5:30pm on site. Essential Duties and Responsibilities include the below. Other duties may be assigned. This position requires ongoing flexibility with regard to working overtime and work hours: Manag
Job Source: MAP SSG IncCrescens
Newark, NJ, United States
Job Title: Help Desk Analyst Location: Newark NJ Duration: 4+ months • Position is 5 days / Week Onsite • IN- Person Interview Short Description: • Oversees timely delivery of quality technical support to internal and external customers. • Provides technical support to users by researching and answering questions, troubleshooting problems, and m
Job Source: CrescensHerman Law
New York, NY, United States
Role Description We are seeking a part-time Help Desk Analyst I to work on-site in our Manhattan office. The Help Desk Analyst I will work to resolve hardware and software issues related to desktops, laptops, and printers, as well as collaborate with other IT team members to escalate and resolve complex technical issues. This position will provide
Job Source: Herman LawEleven Recruiting
New York, NY, United States
About Eleven Recruiting We are a specialized technology staffing agency supporting professional and financial services companies. Why do we stand out in technology staffing? We listen and act as advisors for our candidates on how they can best add value, find interesting projects, and pave a path for career advancement. We advocate for best pay, d
Job Source: Eleven RecruitingBrooklyn, NY, United States
Location: 116 Williams Avenue, Brooklyn, NY, 11207
What You'll Do
Your role as Help Desk Analyst is crucial in resolving customer issues promptly and efficiently, ensuring their satisfaction. As a Help Desk Analyst, you will be the first line of defense for customer inquiries and play a vital role in identifying and resolving a wide range of technical issues.
Your responsibilities will include:
Receive and triage customer inquiries through various channels, including phone, email, chat, and ticketing systems.
Actively listen to customer concerns and accurately diagnose the nature of technical problems.
Troubleshoot and resolve various hardware, software, and network issues using established procedures and best practices.
Provide clear and concise instructions to customers to guide them through troubleshooting steps and solutions.
Escalate complex issues to senior technicians or other support teams as needed.
Document customer interactions and resolution steps for future reference and knowledge sharing.
Maintain accurate records of customer inquiries, issues, and resolutions.
Stay up-to-date on the latest technologies and software updates relevant to the company's operations.
Participate in ongoing training and development opportunities to enhance your technical skills and knowledge.
Collaborate effectively with other support teams and departments to ensure seamless customer service delivery.
Maintain a positive and professional attitude while interacting with customers, even in challenging situations.
You're a great fit for this role if you have: Minimum of 1-2 years of experience working in a technical support role.
Strong understanding of computer hardware, software, and network principles.
Excellent problem-solving and analytical skills.
Effective communication and interpersonal skills, with the ability to clearly explain technical concepts to customers in a non-technical way.
Strong attention to detail and ability to work independently and as part of a team.
Proficiency in using ticketing systems and other relevant tools.
Excellent written and verbal communication skills.
Ability to work efficiently under pressure and manage multiple tasks simultaneously.
Customer-centric approach with a strong focus on delivering exceptional service.
We Have GREAT BENEFITS! Health insurance through Cigna, including dental and visionwith an optionthat covers entire family with minimal employee contribution.
Generous Paid Time Off!
401k with Company contribution even if employee doesn'tcontribute.
And More!
Who We Are
At HELP USA, we work to ensure that everyone has a place to call home. We're one of the nation's largest nonprofit homeless services providers and low-income housing developers serving at-risk populations including families, individuals, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors. With an annual operating budget approaching $150 million and 1400 employees working in nearly 60 programs, we have helped over 500,000 people facinghomelessness and poverty to build better lives. We hope that you will consider joining our team in the fight against homelessness.
EOE. A Drug-Free Workplace.
Other details Job Family IT
Pay Type Hourly
Hiring Rate $24.04
Apply Now
Email Alert for Help Desk Analyst jobs in Brooklyn, NY, United States
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