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Everest Consultants
New York, NY, United States
Title: Help Desk Analyst (onsite work) Duration: 6 months Location: New York, NY 10019 Pay Rate - $30 - $35/hr on W-2 (No 1099 or C2C) Skills Required: 3+ years of experience in IT service Desk or user support. Experienced in PC/ MAC OS, Active Directory, SCCM, Casper , Windows / MAC desktop applications Experience with Mobile Device Support (W
Job Source: Everest ConsultantsSullivan & Cromwell
New York, NY, United States
Summary Provide hands-on technology support to a global user base for a 24/7 helpdesk environment. The hours for this position are Monday - Friday 9:30am - 5:30pm on site at 125 Broad Street. Essential Duties and Responsibilities include the below. Other duties may be assigned. This position requires ongoing flexibility with regard to working ov
Job Source: Sullivan & CromwellMAP SSG Inc
New York, NY, United States
Provide hands-on technology support to a global user base for a 24/7 helpdesk environment. The hours for this position are Monday - Friday 9:30am - 5:30pm on site. Essential Duties and Responsibilities include the below. Other duties may be assigned. This position requires ongoing flexibility with regard to working overtime and work hours: Manag
Job Source: MAP SSG IncHerman Law
New York, NY, United States
Role Description We are seeking a part-time Help Desk Analyst I to work on-site in our Manhattan office. The Help Desk Analyst I will work to resolve hardware and software issues related to desktops, laptops, and printers, as well as collaborate with other IT team members to escalate and resolve complex technical issues. This position will provide
Job Source: Herman LawEleven Recruiting
New York, NY, United States
About Eleven Recruiting We are a specialized technology staffing agency supporting professional and financial services companies. Why do we stand out in technology staffing? We listen and act as advisors for our candidates on how they can best add value, find interesting projects, and pave a path for career advancement. We advocate for best pay, d
Job Source: Eleven RecruitingTEKConn, Inc.
New York, NY, United States
Are you looking for a position where you can grow technically and professionally? Do you like learning new technologies and helping people resolve computer problems? We are a rapidly growing IT support and cloud hosting company in Midtown Manhattan that is looking for an experienced Senior Help Desk Analyst to add to our elite support team. As part
Job Source: TEKConn, Inc.Think Consulting
New York, NY, United States
JOB TITLE: Lead Helpdesk Analyst Think Consulting is seeking a Lead Helpdesk Analyst to join a leading organization for youth in New York City . The Lead Helpdesk Analyst will report to the Helpdesk Manager and will be responsible for responding to and diagnosing Level 1/Level 2 Technical Issues, providing support to executive offices, and men
Job Source: Think ConsultingMAXX Properties
Harrison, NY, United States
MAXX Properties is looking for a Full-time, Temporary IT Support Specialist for an immediate opportunity for a minimum of 6 months (thought end of year), but with a possibility of longer term placement. The position would be on-site at our Purchase Corporate Office. The role involves supporting our corporate and property site users to ensure effic
Job Source: MAXX PropertiesHarrison, NY, United States
Focused on labor and employment law since 1958, Jackson Lewis P.C.'s 950+ attorneys located in major cities nationwide consistently identify and respond to new ways workplace law intersects business. We help employers develop proactive strategies, strong policies and business-oriented solutions to cultivate high-functioning workforces that are engaged, stable and diverse, and share our clients' goals to emphasize inclusivity and respect for the contribution of every employee.
The Firm is ranked in the First Tier nationally in the category of Labor and Employment Litigation, as well as in both Employment Law and Labor Law on behalf of Management, in the U.S. News - Best Lawyers® "Best Law Firms".
Job Summary
The firm is seeking an independent, detail-oriented individual to provide end-user desktop and telecommunications hardware and software support. The individual will provide telephone support to users and perform desk-side support as needed and directed. The Analyst will provide excellent customer service with the objective to provide immediate solutions for end user issues and requests.
Essential Functions
Provide exceptional customer service.
Provide phone support while maintaining a phone availability status of 85% or higher.
Provide high level application, desktop, and telecom software and hardware support with the expectation of immediate solutions for end user issues.
Document end user issues/requests utilizing the IT Service Desk service management application.
Provide end-user hardware, software, and telecommunications desk-side system support.
Work in conjunction with entire support staff in the successful completion of all Service Desk related projects.
Work toward team standards in relation to the current Service Level Objectives.
Provide identification/resolution for IT Infrastructure and desktop issues.
Furnish reports, information and/or documentation as directed by management.
Retain ownership of all issues/requests assigned until closure with end user agreement.
Assist with execution of all desktop system and voice related moves, adds, changes, and upgrades.
Compile/Document/Distribute new troubleshooting techniques when it would benefit the team.
Participate in department initiatives and represent the department as a member of the technical staff. Keep abreast of technologies in the Desktop and Telecommunications environment by attending seminars and other educational opportunities as required.
Computer imaging as needed and directed by IT.
Identify/Document reoccurring issues and present to management possible solutions as well as Suggest/Implement innovative ideas to improve the Service Desk processes.
Perform additional tasks as directed by management.
Qualifications/Skills Required At least 2 years of Service Desk experience.
Excellent knowledge of MS Windows operating systems.
Excellent knowledge of Microsoft Office Suite including Word, Excel, PowerPoint, Outlook and Exchange.
PC hardware proficiency (Intel/Mac/HP).
Experience with macOS is a plus.
General understanding of Incident Management and IT ticket systems. Experience with ServiceNow is a plus.
Excellent customer service skills, including verbal and written communication skills; as well as telephone, interpersonal, analytical and organizational skills.
Team player, creative, innovative, flexible & enthusiastic.
Ability to work independently on special assignments.
Law firm experience a plus.
Educational Requirements Associate degree or equivalent work experience of 2 to 4 years required.
For Westchester County, NY, the expected hourly wage range for this position is between $28.00 and $35.00. The actual compensation will be determined based on experience and other factors permitted by law.
Jackson Lewis understands that embracing our differences makes us a stronger, better firm. We appreciate the importance of having a workforce that reflects the various communities in which we work, and we strive to create an inclusive environment where diverse employees want to work and where they can flourish professionally. In furtherance of our culture, all qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other characteristics protected by law.
Email Alert for Help Desk Analyst jobs in Harrison, NY, United States
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