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Crescens
Newark, NJ, United States
Job Title: Help Desk Analyst Location: Newark NJ Duration: 4+ months • Position is 5 days / Week Onsite • IN- Person Interview Short Description: • Oversees timely delivery of quality technical support to internal and external customers. • Provides technical support to users by researching and answering questions, troubleshooting problems, and m
Job Source: CrescensHerman Law
New York, NY, United States
Role Description We are seeking a part-time Help Desk Analyst I to work on-site in our Manhattan office. The Help Desk Analyst I will work to resolve hardware and software issues related to desktops, laptops, and printers, as well as collaborate with other IT team members to escalate and resolve complex technical issues. This position will provide
Job Source: Herman LawBentley Systems
, United States
Help Desk Analyst I Location: Home based, Brazil Position Summary: A Help Desk Analyst I is responsible for providing technical assistance and support to end-users within an organization. They are typically the first point of contact for users experiencing technical difficulties and play a crucial role in ensuring that technology resources are
Job Source: Bentley SystemsSullivan & Cromwell
New York, NY, United States
Summary Provide hands-on technology support to a global user base for a 24/7 helpdesk environment. The hours for this position are Monday - Friday 9:30am - 5:30pm on site at 125 Broad Street. Essential Duties and Responsibilities include the below. Other duties may be assigned. This position requires ongoing flexibility with regard to working ov
Job Source: Sullivan & CromwellHELP USA
Brooklyn, NY, United States
Location: 116 Williams Avenue, Brooklyn, NY, 11207 What You'll Do Your role as Help Desk Analyst is crucial in resolving customer issues promptly and efficiently, ensuring their satisfaction. As a Help Desk Analyst, you will be the first line of defense for customer inquiries and play a vital role in identifying and resolving a wide range of tech
Job Source: HELP USATEKsystems
New York, NY, United States
Description: Our client, an international law firm in midtown Manhattan, is looking for a Service Desk Analyst on a long term contracting basis. This person will be providing phone/remote/email support of 1000+ users with issues involving Windows 10, Active Directory, MS Office 2016/365, Citrix, VPN, mobile devices, MDM, and iManage document manag
Job Source: TEKsystemsMAP SSG Inc
New York, NY, United States
Provide hands-on technology support to a global user base for a 24/7 helpdesk environment. The hours for this position are Monday - Friday 9:30am - 5:30pm on site. Essential Duties and Responsibilities include the below. Other duties may be assigned. This position requires ongoing flexibility with regard to working overtime and work hours: Manag
Job Source: MAP SSG IncEleven Recruiting
New York, NY, United States
About Eleven Recruiting We are a specialized technology staffing agency supporting professional and financial services companies. Why do we stand out in technology staffing? We listen and act as advisors for our candidates on how they can best add value, find interesting projects, and pave a path for career advancement. We advocate for best pay, d
Job Source: Eleven Recruiting, , United States
Overview
Join us and make a co-worker’s day by providing guru tech support! World Travel Holdings is seeking a Help Desk Analyst to join the Technical Support team. The ideal candidate will have experience with front-line support, a passion for technology, and a drive for success. Our Help Desk Analyst must be proficient with Desktop support, Microsoft Windows, Active Directory, and Office 365; able to handle situations with accuracy and a sense of urgency; and possess exceptional customer service and communication skills.
Shift for this role will be 11:00 am -8:00 pm, Wednesday-Sunday.
About World Travel Holdings World Travel Holdings is the nation’s largest cruise agency and award-winning leisure travel company with a portfolio of nearly 40 diverse brands. In addition to owning some of the largest brands distributing cruises, villas, resort vacations, car rentals, resort day passes and luxury travel services, World Travel Holdings has a vast portfolio of private-label partnerships comprised of top leisure travel providers, including almost every U.S. airline, leading hotel brands and prominent corporations. The company also operates a top-rated travel agency franchise and is consistently recognized as an industry leader in employee engagement and work-at-home employment. Its global presence includes operating multiple cruise brands in the United Kingdom. World Travel Holdings has offices in Wakefield, Mass.; Ft. Lauderdale, Fla.; and Chorley, England. For more information, visit WorldTravelHoldings.com.
Responsibilities
Provide technical support to employees in desktop and network support, data access, logins, telephone, cubicle assignment/set-up, computer application access and passwords on a daily basis
Triage incoming trouble tickets to appropriate group, when necessary
Provide expertise on desktop support issues
Monitor the Technical Support E-mail queue, answer phone queue calls, and follow up on voice mail ensuring a timely response to customers
Log every incoming problem ticket and document resolution
Provide acknowledgement and a proposed time of resolution within one hour of receipt of problem
Resolve all issues in a timely manner while ensuring customers are updated on a continual basis
Maintain physical inventory of company hardware, as well as assist in moves, changes and/or additions
Monitor corporate systems and escalate to the appropriate support group when issues arise
Qualifications
High School Diploma or equivalent plus experience working in a technical support role
Knowledge of Microsoft Windows 10 and 11 desktops and laptops
Knowledge of TCP/IP, DHCP, DNS, and other networking protocols
Knowledge of Microsoft Windows Server 2008 and above
Strong knowledge of Microsoft Office Suite (Word, Excel, Outlook) / Office365
Experience in computer upgrades, troubleshooting, and parts replacement
Experience with Microsoft Active Directory 2012 and above, as well as Azure Active Directory
Experience with Microsoft Exchange, on-premises and Online
Excellent documentation and communications skills
Experience with MacOS preferred
Technical certification (A+, Network+) preferred
Ability to lift up to 50 lbs
Strong interpersonal skills; must be friendly, patient, and considerate
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