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Everest Consultants
New York, NY, United States
Title: Help Desk Analyst (onsite work) Duration: 6 months Location: New York, NY 10019 Pay Rate - $30 - $35/hr on W-2 (No 1099 or C2C) Skills Required: 3+ years of experience in IT service Desk or user support. Experienced in PC/ MAC OS, Active Directory, SCCM, Casper , Windows / MAC desktop applications Experience with Mobile Device Support (W
Job Source: Everest ConsultantsSullivan & Cromwell
New York, NY, United States
Summary Provide hands-on technology support to a global user base for a 24/7 helpdesk environment. The hours for this position are Monday - Friday 9:30am - 5:30pm on site at 125 Broad Street. Essential Duties and Responsibilities include the below. Other duties may be assigned. This position requires ongoing flexibility with regard to working ov
Job Source: Sullivan & CromwellMAP SSG Inc
New York, NY, United States
Provide hands-on technology support to a global user base for a 24/7 helpdesk environment. The hours for this position are Monday - Friday 9:30am - 5:30pm on site. Essential Duties and Responsibilities include the below. Other duties may be assigned. This position requires ongoing flexibility with regard to working overtime and work hours: Manag
Job Source: MAP SSG IncHELP USA
Brooklyn, NY, United States
Location: 116 Williams Avenue, Brooklyn, NY, 11207 What You'll Do Your role as Help Desk Analyst is crucial in resolving customer issues promptly and efficiently, ensuring their satisfaction. As a Help Desk Analyst, you will be the first line of defense for customer inquiries and play a vital role in identifying and resolving a wide range of tech
Job Source: HELP USAHerman Law
New York, NY, United States
Role Description We are seeking a part-time Help Desk Analyst I to work on-site in our Manhattan office. The Help Desk Analyst I will work to resolve hardware and software issues related to desktops, laptops, and printers, as well as collaborate with other IT team members to escalate and resolve complex technical issues. This position will provide
Job Source: Herman LawCrescens
Newark, NJ, United States
Job Title: Help Desk Analyst Location: Newark NJ Duration: 4+ months • Position is 5 days / Week Onsite • IN- Person Interview Short Description: • Oversees timely delivery of quality technical support to internal and external customers. • Provides technical support to users by researching and answering questions, troubleshooting problems, and m
Job Source: CrescensTEKConn Services Inc.
New York
Job Description Job Description Are you looking for a position where you can grow technically and professionally? Do you like learning new technologies and helping people resolve computer problems? We are a rapidly growing IT support and cloud hosting company in Midtown Manhattan that is looking for an experienced Senior Help Desk Analyst to add
Job Source: TEKConn Services Inc.Eleven Recruiting
New York, NY, United States
About Eleven Recruiting We are a specialized technology staffing agency supporting professional and financial services companies. Why do we stand out in technology staffing? We listen and act as advisors for our candidates on how they can best add value, find interesting projects, and pave a path for career advancement. We advocate for best pay, d
Job Source: Eleven Recruiting, , United States
Help Desk Analyst I
Location: Home based, Brazil
Position Summary:
A Help Desk Analyst I is responsible for providing technical assistance and support to end-users within an organization. They are typically the first point of contact for users experiencing technical difficulties and play a crucial role in ensuring that technology resources are functioning effectively and efficiently. The position calls for a practical understanding of ITIL framework, proficiency with customer support skill, and the ability to appropriately triage, handle, and/or escalate and document reported incidents, requests, and problems.
Your Day-to-Day:
Serve as the primary support team to all Bentley System employees.
Promote and maintain a high-quality service and professional support for all Bentley employees, via tickets, phone calls and chat support.
Consistently deliver quality colleague service, aligned with the agreed Service Level Agreements.
Work with the relevant stakeholders (IT Teams) and Level 2 and 3 support teams to resolve all customer incidents and requests.
Correctly document and resolve all colleague incidents and requests. Leverage the Bentley Service Management system for effective documentation.
Diagnose, troubleshoot, and resolve incidents, using documented procedures and solutions.
Maintain communication with colleagues on the progress of all escalated incidents and requests.
Assist in creating Service Desk procedures.
Create/maintain knowledge base articles, for prompt and accurate support.
Responsible for Software Access.
Global support needs 24/7 availability. This involves working in various shifts.
The role needs you to perform as an individual contributor and as a team player. You should be a self-starter and can work effectively with little supervision.
Requires sitting or standing at will while performing work on a computer (or any other physical requirements). The role requires communication with managers, peers, and other colleagues of the company in person (on occasion), and by utilizing Microsoft Teams chat, calling, and meeting functions.
This is a full-time role expected to work 40 hours per week, home-based in Brazil.
Requires sitting or standing at will while performing work on a computer (or any other physical requirements (https://www.bls.gov/ors/factsheet/visual-overview-of-physical-demands.htm) ). The role requires communication with managers, peers, and other colleagues of the company in person (on occasion), and by utilizing Microsoft Teams chat, calling, and meeting functions.
This role does not require travel.
What You Bring to the Team: Please submit resume in English
Excellent Spoken and written English is a must. Skills in other languages can be useful.
Minimum of 1 year experience as a Technical Support Analyst.
Expertise in troubleshooting for Microsoft products and the ability to effectively document the actions are required. Knowledge of troubleshooting other operating platforms is a plus.
Expertise in remote laptop/desktop support.
Excellent follow-up and time management skills.
Excellent telephone communication skills.
Strong user experience focus.
Ability to think outside the box and take a proactive approach.
What Would Make You Stand Out:
ITIL and Microsoft certifications will be advantageous.
Knowledge of security compliance will be a plus.
International exposition working with different countries.
What We Offer:
A great Team and culture – please see our Recruitment Video (https://www.youtube.com/watch?v=epJImnDsbYE)
An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction.
Competitive Salary and benefits
The opportunity to work within a global and diverse international team.
A supportive and collaborative environment
About Bentley Systems:
Bentley Systems (Nasdaq: BSY) is the infrastructure engineering software company. We provide innovative software to advance the world’s infrastructure – sustaining both the global economy and environment. Our industry-leading software solutions are used by professionals, and organizations of every size, for the design, construction, and operations of roads and bridges, rail and transit, water and wastewater, public works and utilities, buildings and campuses, mining, and industrial facilities. Our offerings, powered by the iTwin Platform for infrastructure digital twins, include MicroStation and Bentley Open applications for modeling and simulation, Seequent’s software for geoprofessionals, and Bentley Infrastructure Cloud encompassing ProjectWise for project delivery, SYNCHRO for construction management, and AssetWise for asset operations. Bentley Systems’ 5,200 colleagues generate annual revenues of more than $1 billion in 194 countries.
www.bentley.com
Equal Opportunity Employer:
Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.
#LI-Remote
Equal Opportunity Employer/Minorities/Females/Veterans/Disabled
Email Alert for Help Desk Analyst I jobs in , , United States
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