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Insight Global
San Francisco, CA, United States
Job Description * Take inbound customer requests via phone, chat, email, or ticket. Work in a remote capacity to resolve reported issues quickly and efficiently. * Complete duties with the ability to collect and communicate technical concepts, both written & verbal, to a non-technical audience with a high degree of Customer Service. * Manage ide
Job Source: Insight GlobalSky Solutions LLC
San Francisco, CA, United States
Join Sky Solutions, LLC - Pioneering Digital Transformation Excellence! Welcome to Sky Solutions, LLC, a dynamic Digital Transformation Firm nestled in the vibrant heart of the Washington D.C. Metro Area. We specialize in empowering leading organizations in the Financial Services and Healthcare sectors, achieving remarkable business outcomes throu
Job Source: Sky Solutions LLCSky Solutions LLC
San Francisco, CA, United States
Join Sky Solutions, LLC - Pioneering Digital Transformation Excellence! Welcome to Sky Solutions, LLC, a dynamic Digital Transformation Firm nestled in the vibrant heart of the Washington D.C. Metro Area. We specialize in empowering leading organizations in the Financial Services and Healthcare sectors, achieving remarkable business outcomes throu
Job Source: Sky Solutions LLCSourcePro Search
San Francisco, CA, United States
SourcePro Search has a fantastic opportunity for an experienced Desktop Support Analyst with our large law firm client. This position is based in San Francisco and will require you to travel to Palo Alto once a week at a minimum and as needed. The ideal candidate will be responsible for providing technical phone support for the business and for end
Job Source: SourcePro SearchMarathon TS
San Francisco, CA, United States
Help Desk Support Services McClellan, CA Position Responsibilities: Under general direction, provide 24/7 phone and on-site support for personnel and phone/remote desktop support for remote and TDY personnel. Support will cover a wide range of desktop hardware and software, common IT services, and specific applications on all unclassified and clas
Job Source: Marathon TSAsk Staffing
San Francisco, CA, United States
"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment". Job Title: University IT Service Desk Analyst Duration: 03 - 06 Months Location: Stanford, CA 94305 PR Range: $25/hr - $31/hr Minimum Education Level: Bachelor's Degree Job Descripti
Job Source: Ask StaffingAirswift
Hercules, CA, United States
Our client, a major player in the Oil & Gas sector, has partnered with Airswift to recruit an experienced IT Support professional for a dynamic 12-month W2 Contract in Rodeo, CA. This role is pivotal in providing comprehensive IT technical support to refinery staff and remote sites, ensuring seamless operation and maintenance of critical IT systems
Job Source: AirswiftPlanet Fitness
San Bruno, CA, United States
Job Details Job Location 501 San Bruno - San Bruno, CA Position Type Part Time Salary Range $17.00 - $17.00 Hourly Job Shift Overnight Job Category Customer Service Description Company & Benefits As one of the largest independently owned operators of Planet Fitness clubs, Ohana Growth Partners' core purpose is to inspire people to change th
Job Source: Planet FitnessSan Francisco, CA, United States
* Take inbound customer requests via phone, chat, email, or ticket. Work in a remote capacity to resolve reported issues quickly and efficiently.
* Complete duties with the ability to collect and communicate technical concepts, both written & verbal, to a non-technical audience with a high degree of Customer Service.
* Manage identified issues to resolution and perform quality control on solutions for appropriateness and completeness.
* Accurately record/report support issues and solutions per encounter via work tickets in Service Now.
* Provide front line support for a variety of business applications, provision and administer user accounts and reset passwords in Active Directory.
* Effectively escalate issues to other teams as appropriate per SOP for the best Customer Support experience.
* Utilize the defined and approved IT operational processes in the areas of Incident, Change, Request and Problem Management
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal. com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
* Working knowledge with ITIL processes (change management, problem management, incident management)
* Bachelors degree or equivalent training
* Prior helpdesk, service desk or call center environment
* Experience with Service Now
* Relevant technical certification
* 3+ years experience in IT support
* Proficiency in Windows and Mac operating systems
* Proficiency in supporting mobile devices (Android & Mac)
* Broad understanding of enterprise systems and how they relate to each other
* Ability to troubleshoot and support network connections
* Strong interpersonal skills in order to work with both technical and non-technical personnel at various levels in the organization
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Email Alert for IT Service Desk Analyst jobs in San Francisco, CA, United States
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Please refresh the page and try again.
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