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Saxon Global
San Francisco, CA, United States
Desktop Support Analyst The Desktop Support Analyst is responsible for resolving all tier-2 support incidents and work orders, including those impacting or involving end-users on Windows and Mac environments. The Analyst's primary responsibility is to follow best practices to find secure, agile, flexible, and reliable solutions that support the co
Job Source: Saxon GlobalSaxon Global
San Francisco, CA, United States
Desktop Support Analyst The Desktop Support Analyst is responsible for resolving all tier-2 support incidents and work orders, including those impacting or involving end-users on Windows and Mac environments. The Analyst's primary responsibility is to follow best practices to find secure, agile, flexible, and reliable solutions that support the co
Job Source: Saxon GlobalSourcePro Search
San Francisco, CA, United States
SourcePro Search has a fantastic opportunity for an experienced Desktop Support Analyst with our large law firm client. This position is based in San Francisco and will require you to travel to Palo Alto once a week at a minimum and as needed. The ideal candidate will be responsible for providing technical phone support for the business and for end
Job Source: SourcePro SearchNR Consulting
San Francisco, CA, United States
Job Title: Desktop Support Duration: 10+Months Location: San Francisco CA (Day 1 Onsite) Description: Inventorying desktop/laptop devices on spreadsheets. Installing and Configuring new desktop/laptop devices with OS install and softwares. Installing custom OS images on new desktop/laptops. Scheduling OS installation times with users. Setting u
Job Source: NR ConsultingDiligente Technologies
San Francisco, CA, United States
Job Description Title: Executive IT Support Specialist Location: San Francisco, CA Duration: Contract Executive IT Support Specialist will provide day-to-day support to the Executive Staff and Trading Floor employees of the company. This position will require a candidate that will be the technical expert on all areas of end user system support.
Job Source: Diligente TechnologiesInsight Global
San Francisco, CA, United States
5 days a week onsite in Cole Valley, SF 6-Month Contract + Extensions Mid-level Service Desk analyst position with a primary responsibility of providing desktop support to end-users. Bachelor's degree in related area. 3+ years of experience in IT support. Demonstrated proficiency in supporting Windows and Mac operating systems in a networked envir
Job Source: Insight GlobalAA2IT
Richmond, CA, United States
Location of work :4201 Commerce Rd, Richmond VA Windows PC Desktop Support Please list your top 2 required skills • Deskside Support Experience • CSAT, Customer Service Skills Please list any nice to have certifications or skill sets: • CompTIA A+ • Lenovo DT-LT What will the work schedule be for this position? • M-F Hours 8a-5p, occasional OT, •
Job Source: AA2ITSYSTEM EDGE (USA) L.L.C.
Daly City, CA, United States
Position: Field Desktop Support TechnicianDuration: 12+ monthsLocation Details: California City, CA This person will provide technical guidance and support to our business and customers, their hardware, applications, and operating systems. The ideal candidate will have a strong technical background, solid analytical skills, and proven problem-solv
Job Source: SYSTEM EDGE (USA) L.L.C.San Francisco, CA, United States
SourcePro Search has a fantastic opportunity for an experienced Desktop Support Analyst with our large law firm client.
This position is based in San Francisco and will require you to travel to Palo Alto once a week at a minimum and as needed.
The ideal candidate will be responsible for providing technical phone support for the business and for end user devices-both hardware/software including PCs, laptops, IP Telephones, and mobile devices.
What You'll Do:
Field incoming help requests from end users via telephone and e-mail in a courteous manner Ensure all requests from users are logged and escalation procedures are followed
Maintain problem status/resolution information in ticketing database Ensure SLAs are met by reviewing the Help Desk inbox and tickets Escalate issues and collaborate with the appropriate IT teams to find resolutions
Update Help Desk knowledge base with accurate and up-to-date information
Troubleshooting problems with Windows based workstations, custom applications, email, network and peripheral equipment
Troubleshoot Android and Apple iOS software issues
Maintain expert level knowledge of the platform's operating systems, standard applications, and computer hardware solutions
Work overtime as required Perform other duties as assigned
What You'll Bring: College degree required in a technology discipline (preferred)
Minimum of three years' of professional experience in supporting end user equipment in a high availability corporate or law firm environment
Must have excellent customer service skills, communication skills and be a team player
Must possess a solid understanding of PC hardware/peripheral devices, Active Directory, standard operating systems (Windows 7/10) and Microsoft Office applications
Experience supporting mobile technologies iOS and Android
Email Alert for Desktop Support Analyst jobs in San Francisco, CA, United States
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