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Insight Global
San Francisco, CA, United States
Job Description * Take inbound customer requests via phone, chat, email, or ticket. Work in a remote capacity to resolve reported issues quickly and efficiently. * Complete duties with the ability to collect and communicate technical concepts, both written & verbal, to a non-technical audience with a high degree of Customer Service. * Manage ide
Job Source: Insight GlobalSky Solutions LLC
San Francisco, CA, United States
Join Sky Solutions, LLC - Pioneering Digital Transformation Excellence! Welcome to Sky Solutions, LLC, a dynamic Digital Transformation Firm nestled in the vibrant heart of the Washington D.C. Metro Area. We specialize in empowering leading organizations in the Financial Services and Healthcare sectors, achieving remarkable business outcomes throu
Job Source: Sky Solutions LLCSky Solutions LLC
San Francisco, CA, United States
Join Sky Solutions, LLC - Pioneering Digital Transformation Excellence! Welcome to Sky Solutions, LLC, a dynamic Digital Transformation Firm nestled in the vibrant heart of the Washington D.C. Metro Area. We specialize in empowering leading organizations in the Financial Services and Healthcare sectors, achieving remarkable business outcomes throu
Job Source: Sky Solutions LLCInsight Global
San Francisco, CA, United States
* Take inbound customer requests via phone, chat, email, or ticket. Work in a remote capacity to resolve reported issues quickly and efficiently. * Complete duties with the ability to collect and communicate technical concepts, both written & verbal, to a non-technical audience with a high degree of Customer Service. * Manage identified issues to
Job Source: Insight GlobalMarathon TS
San Francisco, CA, United States
Help Desk Support Services McClellan, CA Position Responsibilities: Under general direction, provide 24/7 phone and on-site support for personnel and phone/remote desktop support for remote and TDY personnel. Support will cover a wide range of desktop hardware and software, common IT services, and specific applications on all unclassified and clas
Job Source: Marathon TSSourcePro Search
San Francisco, CA, United States
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Job Source: SourcePro SearchAirswift
Hercules, CA, United States
Our client, a major player in the Oil & Gas sector, has partnered with Airswift to recruit an experienced IT Support professional for a dynamic 12-month W2 Contract in Rodeo, CA. This role is pivotal in providing comprehensive IT technical support to refinery staff and remote sites, ensuring seamless operation and maintenance of critical IT systems
Job Source: AirswiftPlanet Fitness
San Bruno, CA, United States
Job Details Job Location 501 San Bruno - San Bruno, CA Position Type Part Time Salary Range $17.00 - $17.00 Hourly Job Shift Overnight Job Category Customer Service Description Company & Benefits As one of the largest independently owned operators of Planet Fitness clubs, Ohana Growth Partners' core purpose is to inspire people to change th
Job Source: Planet FitnessSan Francisco, CA, United States
"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".
Job Title: University IT Service Desk Analyst
Duration: 03 - 06 Months
Location: Stanford, CA 94305
PR Range: $25/hr - $31/hr
Minimum Education Level: Bachelor's Degree
Job Description:
Start as on-site, once trained up can begin some work-from-home days (gradual - start with 1 day)
Under direct supervision, provide technical support to end-users for computer hardware, software, network, collaboration, communication, and productivity tools via phone, live chat, remote desktop, and messaging. You will also record the details of every customer interaction and advance complex issues to more senior technicians for resolution.
Core Duties:
Provide first line of response to requests for various hardware, software, peripherals, and networking technical assistance. Provide remote problem resolution when possible.
Resolve basic end-user problems, escalate as appropriate.
Install, upgrade, configure, and solve computing and communication devices and peripherals.
Perform, schedule, and monitor system alerts, work queues, back-ups, and recovery activities.
Apply security standard methodologies.
Ensure users are assigned appropriate resources.
Other duties may also be assigned
Minimum Requirements:
Education & Experience: Experience with various operating systems and computing devices.
Experience installing and configuring desktop computer systems in a networked computing environment, and in applying diagnostic techniques for problem troubleshooting.
Knowledge, Skills, and Abilities: Good communication and interpersonal skills.
Ability to provide excellent client service.
Ability to apply diagnostic techniques for problem troubleshooting.
Ability to apply information technology standard methodologies, including security (this includes information security or physical security, such as asset management) to problem resolution and troubleshooting.
Familiarity with ITSM Ticketing systems, such as ServiceNow, Remedy or Zendesk.
Familiarity with remote desktop tools.
Certifications and Licenses:
None
Physical Requirements: Constantly perform desk-based computer tasks.
Frequently sitting, using a telephone, grasping lightly/fine manipulation, bending, lifting, standing, and carrying equipment.
Occasionally lift/carry/push/pull objects that weigh 21-40 pounds.
Rarely kneel/crawl, climb (ladders, scaffolds, or other), write by hand, sort/file paperwork or parts, grasp forcefully.
Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.
Top 3 requirements to hire: Customer service
Phones (were a call center), and critical thinking skills.
Experience with ServiceNow is a plus.
About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities
ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.
Email Alert for University IT Service Desk Analyst jobs in San Francisco, CA, United States
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