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HTC
Berkeley, CA, United States
About HTC HTC built a vision of the future by combining humanity with technology to unleash our collective imagination. At HTC, we believe that VIVERSE, the combination of virtual and augmented reality, high-speed connectivity, AI, and blockchain reachable on any device, anytime and anywhere will reshape the next decade in every industry and influe
Job Source: HTCHTC
Berkeley, CA, United States
About HTC HTC built a vision of the future by combining humanity with technology to unleash our collective imagination. At HTC, we believe that VIVERSE, the combination of virtual and augmented reality, high-speed connectivity, AI, and blockchain - reachable on any device, anytime and anywhere - will reshape the next decade in every industry and in
Job Source: HTCMarathon TS
San Francisco, CA, United States
Help Desk Technician McClellan, CA Position Responsibilities: Under general direction, provide 24/7 phone and on-site support for personnel and phone/remote desktop support for remote and TDY personnel. Support will cover a wide range of desktop hardware and software, common IT services, and specific applications on all unclassified and classified
Job Source: Marathon TSBain Capital
San Francisco, CA, United States
Title: Help Desk Engineer Reports to : End User Services Manager Department: Information Technology Location: San Francisco, CA Type: Full Time BAIN CAPITAL OVERVIEW Bain Capital, LP is one of the world's leading private multi-asset alternative investment firms with over $185 billion of assets under management that creates lasting impact
Job Source: Bain CapitalConversica
San Mateo, CA, United States
The Information Technology Help Desk focus specializes in providing technical services to internal customers by identifying, prioritizing, and confirming the resolution of reported problems with desktop, laptop, and networked systems. Ensures that installations, software, hardware, operating systems, configuration issues are properly addressed, mon
Job Source: ConversicaTEKsystems
Oakland, CA, United States
Title: Help Desk Technician Terms: 3 Month Extendable Contract (possibility to extend OR convert based on performance and impact) Target compensation: $25-30/hr. Location: Oakland, CA (MUST SIT ONSITE) Target Start Date: TBD Company Size: American Shipping & Navigation Services Company Notes: This is an ONSITE position in Oakland, CA Descrip
Job Source: TEKsystemsModern Treasury
San Francisco, CA, United States
[Full Time] Help Desk Associate at Modern Treasury (United States) | BEAMSTART Jobs Help Desk Associate Modern Treasury United States Date Posted 08 Jul, 2022 Work Location San Francisco, United States Salary Offered Not Specified Job Type Full Time Experience Required No experience required Remote Work No Stock Options No Vacancies 1 availab
Job Source: Modern TreasuryConversica
San Mateo, CA, United States
The Information Technology Help Desk focus specializes in providing technical services to internal customers by identifying, prioritizing, and confirming the resolution of reported problems with desktop, laptop, and networked systems. Ensures that installations, software, hardware, operating systems, configuration issues are properly addressed, mon
Job Source: ConversicaSan Francisco, CA, United States
Help Desk Support Services
McClellan, CA
Position Responsibilities:
Under general direction, provide 24/7 phone and on-site support for personnel and phone/remote desktop support for remote and TDY personnel. Support will cover a wide range of desktop hardware and software, common IT services, and specific applications on all unclassified and classified secret information systems. Responsible for providing second-tier support to end-users for PC server, mainframe applications, and hardware. Handles problems that the first tier of help desk support is unable to resolve. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. Maintains currency and highest level of technical skill in field of expertise. At a minimum the Help Desk Support Services - Senior will be required to perform the following tasks: Document incidents using the ticket tracking system and create and publish knowledge base articles when applicable.
Meet established service level metrics for call response, technical support, and customer service.
Resolve trouble calls using desk-side support, remote desktop, phone, and/or through email.
Respond to requests for network account modifications to include but not limited to account creation, configuration, deletions, and password/PIN resets.
Develop and maintain a computer image library, which includes but is not limited to desktop, laptop, tablet and thin client computers with system images.
Perform computer re-imaging, assist users with data backup and restore, and installation of software applications.
Work as a workstation administrator.
Setup computer systems with external monitor(s), switch box, keyboard, mouse, smart card readers, printers or any other approved external peripheral.
Assist with the set-up of IT in training classrooms and conference rooms as required.
Perform the manual installation of approved software, software patches, and security updates to client systems when required.
Perform troubleshooting of incidents and issues on approved software applications, computer systems, printers, scanners, and other approved connected peripherals.
Maintain approved software applications, computer systems, printers, scanners, and other approved connected peripherals.
Notify the government when IT consumables, such as printer ink or toner, are low in stock and need to be replenished.
Monitor logs and automated systems for DMEA IT system outages and incidents affecting multiple end users and initiate incident response procedures.
HBSS, ACAS and SCCM experience is a plus.
Position Qualifications:
Education: Bachelor's degree. Additional experience, education and training (commercial and/or military) may be considered in lieu of a degree.
Associate degree acceptable with 10+ years of experience and/or additional experience, education and training (commercial and/or military) may be considered in lieu of a degree.
Experience: Minimum of 5 years of experience in help desk or information technology industry
Certifications: Must possess one of the required baseline certificates under the DoD 8140.03 - Information Assurance Technology (IAT) Level II. Note: Some military training course may be considered in lieu of 8140.03 IAT Level II certification. CCNA Security
CySA+
GICSP
GSEC
Security+ CE
CND
SSCP
Highly desired to have the following computing environment certificates but will have 1 year upon hiring to complete both certifications: Microsoft 365 Certified: Modern Desktop Administrator Associate (MD102).
Other Microsoft certifications will be considered.
#cjjobs
Marathon TS is committed to the development of a creative, diverse and inclusive work environment. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Marathon TS will be based on merit, qualifications, and abilities. Marathon TS does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age or any other characteristic protected by law (referred to as "protected status").
Email Alert for Help Desk Support Services jobs in San Francisco, CA, United States
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