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Insight Global
San Francisco, CA, United States
* Take inbound customer requests via phone, chat, email, or ticket. Work in a remote capacity to resolve reported issues quickly and efficiently. * Complete duties with the ability to collect and communicate technical concepts, both written & verbal, to a non-technical audience with a high degree of Customer Service. * Manage identified issues to
Job Source: Insight GlobalAmerit Consulting
San Francisco, CA, United States
Overview: Our client, a Medical Center facility under the aegis of a California Public Ivy university and one of largest health delivery systems in California, seeks accomplished IT Service Desk Analyst . *** Candidate must be authorized to work in USA without requiring sponsorship *** **************************************************************
Job Source: Amerit ConsultingSky Solutions LLC
San Francisco, CA, United States
Join Sky Solutions, LLC - Pioneering Digital Transformation Excellence! Welcome to Sky Solutions, LLC, a dynamic Digital Transformation Firm nestled in the vibrant heart of the Washington D.C. Metro Area. We specialize in empowering leading organizations in the Financial Services and Healthcare sectors, achieving remarkable business outcomes throu
Job Source: Sky Solutions LLCInsight Global
San Francisco, CA, United States
Job Description * Take inbound customer requests via phone, chat, email, or ticket. Work in a remote capacity to resolve reported issues quickly and efficiently. * Complete duties with the ability to collect and communicate technical concepts, both written & verbal, to a non-technical audience with a high degree of Customer Service. * Manage ide
Job Source: Insight GlobalAsk Staffing
San Francisco, CA, United States
"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment". Job Title: University IT Service Desk Analyst Duration: 03 - 06 Months Location: Stanford, CA 94305 PR Range: $25/hr - $31/hr Minimum Education Level: Bachelor's Degree Job Descripti
Job Source: Ask StaffingAsk Staffing
San Francisco, CA, United States
"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment". Job Title: University IT Service Desk Analyst Duration: 03 - 06 Months Location: Stanford, CA 94305 PR Range: $25/hr - $31/hr Minimum Education Level: Bachelor's Degree Job Descripti
Job Source: Ask StaffingPattern Energy Group
San Francisco, CA, United States
Overview Company Overview Pattern Energy is an independent, fully integrated energy company that develops, constructs, owns and operates renewable energy projects and transmission assets across North America and parts of Latin America. The company focuses primarily on wind and transmission, with limited investments in other generation technologi
Job Source: Pattern Energy GroupFieldwire USA
San Francisco, CA, United States
We are looking for a straightforward and process driven Deal Desk Analyst to join our high-performing team in the global Fieldwire headquarters in San Francisco, CA. This role will be a hybrid office role with the expectation of being in the office 2-3 days a week. You will drive efficiency between Operations and Sales as the first Deal Desk hire.
Job Source: Fieldwire USASan Francisco, CA, United States
Join Sky Solutions, LLC - Pioneering Digital Transformation Excellence!
Welcome to Sky Solutions, LLC, a dynamic Digital Transformation Firm nestled in the vibrant heart of the Washington D.C. Metro Area. We specialize in empowering leading organizations in the Financial Services and Healthcare sectors, achieving remarkable business outcomes through cutting-edge Digital Process Automation (DPA) and innovative Low-Code/No-Code Application Development. As a certified Small Disadvantaged Business (SDB) with Minority Owned certifications, diversity and equal opportunity are integral to our mission. Embark on our journey of innovation and transformation, where your skills align seamlessly with our commitment to excellence.
Job Title : Service Desk Analyst
Location : Remote (Irvine, CA or San Mateo, CA)
Hours : 8am to 5pm (Monday - Friday)
Note : Position is primarily remote, but the candidate must live in the San Mateo or Irvine, CA metro area since there will be occasional in-office work needed.
Position requires high ability for remote support
Position does not include parking reimbursement
Job Description:
Position for a Service Desk Analyst in the Office of Data, Security, and Technology. The primary responsibility of the Service Desk Analyst is to provide customer focused front-line technical support to staff in person, phone, email, or remote support. This includes end-user issue/request, IMAC (Installation, Move, Add, Change) from cradle to grave, and education on our internal systems to end users. The Service Desk team consists of a group of dedicated support professionals working out of the Office in Irvine, CA or San Mateo, CA and remotely. This position will work closely with teammates as well as members of the other IT teams.
Responsibilities: Provide exceptional technical support and customer service and provide measurable results that demonstrate quality customer care and support
Multi-task, prioritize, and organize all tickets, calls, and emails
Utilize an incident management system for IMAC, Incident, Asset and Problem Management Responsible for creating, managing, troubleshooting, documenting and resolving/fulfilling incidents/requests in a timely manner
Meet or exceed all agreed upon Service Level Agreements
Provide periodic status updates to customers and properly document incidents
Support end-user standard workstation & laptop operating systems and software packages including but not limited to: All aspects of Windows 10/11 and O365/M365
Install/uninstall, troubleshoot, service, and maintain approved software
Support end-user server based software consisting of COTS and in-house titles
Support audio-visual equipment for use in meetings, conferences, teleconferences and other gatherings
Support mobile and landline telecommunication accounts, systems and hardware
Record and/or maintain PCAOB tracked assets to ensure record accuracy and accountability
Share knowledge by creating and maintaining procedural documents and technical instructions in the Service Desk team site
Adhere to company and team-specific policies and procedures
The Service Desk Analyst will work remotely majority of the time with the opportunity to work on-site once or twice a week depending on work demand. Work outside of regular business days/hours as needed, but rare.
Qualifications: Bachelor's degree in Information Technology or a related field, or equivalent experience
Minimum of 5+ years relevant experience
Experience with ServiceNow, SCCM, InTune, Office 365 and Azure AD a plus
Strong customer service skills
Detail-oriented, results-driven and process-oriented
Outstanding reasoning capabilities & strong analytical skills
Professional and effective verbal and written communication skills
Familiarity with a variety of concepts, frameworks, best practices, and procedures within the
IT Support Discipline:
o ITIL Framework
o HDI Best Practices Ability to support end user and, to a lesser degree, back-end computer, related hardware and peripherals
o IMAC, troubleshoot service, maintain and repair personal computers
o IMAC, server and network equipment with direct supervision of certified engineering staff Ability to work effectively with minimal instruction on day-to-day work and general instructions on new projects or assignments
Ability to lift and carry 30 pounds for extended periods (As Required for Computer Moves, Receiving, and IT Asset Disposal)
Flexibility after normal business hours and on weekends (as needed for systems maintenance, upgrades, projects or system emergencies)
Experience with Dell and Lenovo workstation and laptop hardware platforms a plus
ITIL Foundations certification a plus
MOS certification a plus
ServiceNow certification a plus
HDI Service Desk Certification a plus
Sky Solutions, LLC is an equal opportunity employer, and we value diversity and inclusion. We do not discriminate based on race, colour, religion, gender, sexual orientation, age, disability, or any other protected status. We welcome applications from all qualified candidates who share our vision and values.
Email Alert for Service Desk Analyst jobs in San Francisco, CA, United States
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