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Customer Success Manager

Philadelphia, PA, United States

Customer Success Manager (Remote)

United States of America $100,000–$175,000

OTE

*This post was created on behalf of one of Bravado’s clients.

Our client is looking for a Customer Success Manager to collaborate with their mid-market and enterprise customers to adopt our client's suite of AI tools. You will collaborate closely with sales, engineering, marketing and data teams to drive the adoption and value of our client's product suite.

Location: United States of America (Remote)

Minimum Qualifications:

- Experience with AI is a bonus

- Have 5+ years of experience as a CSM or similar role

- Demonstrated excellence managing customer relationships and vendor relationships on a global scale

- Proven track record of distilling data and taking a quick but thorough approach to address customer concerns

- Keen ability to identify trends and execute strategies to boost customer engagement and retention

In this role, you will:

- Partner effectively with diverse customer accounts for consistent, high-quality engagement across industries and sizes.

- Conduct targeted consultations to identify key customer needs, tailor solutions, and drive adoption, maturity, and growth.

- Develop scalable enablement programs, collaborate with cross-functional teams, and analyze customer feedback to continuously improve success methodologies.

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What is Bravado?

Bravado is a community of sales professionals built for sales professionals by sales professionals. Whether you are actively looking for a new sales role or seeking career advice on how to hit quota, Bravado is your ultimate resource for anything sales related.

Why can’t I see the name of this specific company?

Bravado works with a plethora of companies specifically seeking to grow their sales teams, hence, there is a large range of active opportunities (just like this job posting!) available in our network. Once you join our community using the “apply now” button, you will be shown all available job opportunities that match your profile.

Why do I have to join Bravado to apply?

Sales professionals often get the short end of the stick, but Bravado is here to change that. Our onboarding process focuses on highlighting your unique sales skills and our internal algorithm will match you with the most relevant active job opportunities. Essentially, by applying to this one position through us, you will be considered for all others in the same job title category as well.

I want to work for Bravado!

That’s great! You can find our internal job postings using the link below:

https://boards.greenhouse.io/bravado

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